Hyatt Regency Aurora-Denver Conference Center REVIEW-MASTER THREAD
Nov 7, 2022, 12:04 am
#31
Join Date: May 2017
Posts: 480
Just checked into the hotel. Upon arrival I double checked to see what rooms were available, indeed there was a standard suite... accessible regency suite. I asked front desk agent what type of room they had me in and she said...king bed deluxe "suite". I kind of laughed in my head and thought just because you say suite at the end doesn't make it a suite. So....I asked why I hadn't been upgraded to a suit? She continued to tell me that I had been, which was not true. I said the website does not show the king deluxe as a suite, she said she didn't know why not but assured me it was a corner king deluxe suite. I asked to speak to the manager. The manager too tried to say this was a suite...I said look, there are standard suites available on the website and that is the room I would like. She then began to try and guilt me into wanting an accessible room. In the end I held my ground and was given a standard suite. Don't let these folks tell you a room is a suite when it clearly is not. After that, I was not told anything about the hotel, not told where to get breakfast, not greeted as a globalist, no waters, not offered parking...it was quite pathetic. I'll try and update with a bit of a review on the actual hotel after we check out.
Nov 7, 2022, 8:03 am
#32
Join Date: Dec 2009
Programs: Hilton Diamond Hyatt Globalist
Posts: 1,191
Just checked into the hotel. Upon arrival I double checked to see what rooms were available, indeed there was a standard suite... accessible regency suite. I asked front desk agent what type of room they had me in and she said...king bed deluxe "suite". I kind of laughed in my head and thought just because you say suite at the end doesn't make it a suite. So....I asked why I hadn't been upgraded to a suit? She continued to tell me that I had been, which was not true. I said the website does not show the king deluxe as a suite, she said she didn't know why not but assured me it was a corner king deluxe suite. I asked to speak to the manager. The manager too tried to say this was a suite...I said look, there are standard suites available on the website and that is the room I would like. She then began to try and guilt me into wanting an accessible room. In the end I held my ground and was given a standard suite. Don't let these folks tell you a room is a suite when it clearly is not. After that, I was not told anything about the hotel, not told where to get breakfast, not greeted as a globalist, no waters, not offered parking...it was quite pathetic. I'll try and update with a bit of a review on the actual hotel after we check out.
suite so it was never expected but upgrading me the morning of arrival and then pulling it for a deluxe room after checking in left a very bad taste in my mouth. Especially when I asked them what happened and they tried to pass on the deluxe room as a suite with me as well.
Nov 17, 2022, 8:27 pm
#34
Join Date: Jan 2021
Programs: Hyatt Globalist (Full), Marriott Titanium, IHG Spire, Wyndham DIA, Hilton Gold, AA EXP
Posts: 741
Nov 17, 2022, 11:34 pm
#35
Join Date: May 2013
Posts: 189
Yes, I just had a 3-night stay there and got back home a couple of days ago. Breakfast was at the restaurant from 6:30-10:30am, and the offerings were pretty decent. Everything I had tasted good.
Jan 5, 2023, 1:07 am
#37
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,695
Im not aware of their own shuttle service, but the property is about 16 miles southeast of DEN. Its a fairly straight shot on I-225 > I-70 and then onto Pea Blvd. Shouldnt take more than fifteen or twenty minutes when traffic is decent.
Mar 22, 2024, 4:45 pm
#38
Join Date: Nov 2011
Location: SEA
Posts: 313
For staying a week, which Regencies in Denver area are best? We will need to spend a week in Denver, and thought of using the time to re-qual for Glob (accelerated - courtesy of employer collab w Hyatt). The one downtown looks new, the Aurora one seems new-ish, and the Tech Center seems the oldest - is this correct?
Apr 23, 2024, 11:49 am
#40
Join Date: Mar 2007
Posts: 5,021
Considering staying here vs. the Hyatt House nearby for around the same price per night. Generally I like that the HH has no parking fee, but the HR likely has better breakfast and possibility of a suite upgrade. If price is the same, which one do people think is better?
Apr 23, 2024, 2:05 pm
#41
Join Date: Mar 2010
Location: Denver, Colorado
Programs: Marriott Platium. Hyatt Globlist. United Member. WN A-list w/CP. Frontier Elite 100K.
Posts: 359
I have never stayed at the Hyatt House the HR I would rate as standard or normal not outstanding but not terrible either.
Apr 24, 2024, 8:58 am
#42
Join Date: Aug 2000
Location: Seattle, WA
Programs: Alaska 100K - MM, defender of shoes on the carpeted bulkhead 4ever, AA LT PLT, Hyatt Glob, HH Dia
Posts: 7,459
Are you heading into DEN each day? Do you have a car? I really like the HP at Pena station and always get a really nice suite as a GLOB. The RTD is right there and you can take the train into the city every fifteen minutes.