I got two Mastercards replaced without any explanation whatsoever, which has caused me a lot of inconvenience. Why did Hyatt not proactively contact affected customers without undue delay when this data breach became known?

I stayed at 3 affected hotels during the quoted time period.

*sigh*

I was at 7 of those properties during that time period.

Fortunately, I haven't noticed anything suspicious yet on the credit cards that I usually use with Hyatt. *knock on wood*

Does this only affect stays, or any kind of spending via credit card at the hotel?

Above from
Hyatt Hotels Issues Update on Credit Card Security Breach at its Properties


Above appeared in FBT, where I serve as ed.dir.

Thanks for kindly noting that which I should have properly read.

Looks like a smorgasbord of issues, so have to wait for individual contact from Hyatt to know for sure.

Agreed, both domestic and international properties I've stayed at have been hacked. Only 1 out of about 2 dozen hotels I stayed at was not.

I'm really disappointed on the way Hyatt has handled this. :td::td::td:

I had lunch at the Hyatt Regency Lake Tahoe during the dates in question.

The worst part is I never got points for the lunch, even after being assured I would... but I WILL have to replace a credit card, it looks like.

:rolleyes:

The list of affected Hyatt locations and respective at-risk dates is available here:

http://www.hyatt.com/protectingourcustomers/hotellist/

Hyatt has arranged for CSID to provide one year of CSID’s Protector services to affected customers at no cost to them. CSID is one of the leading providers of fraud detection solutions and technologies. In order to activate CSID’s Protector coverage, affected customers in the U.S. may visit www.csid.com/hyatt-us and affected customers outside the U.S. may visit www.csid.com/hyatt-intl to complete a secure sign up and enrollment process.

I had one charge at the HR Vancouver, but outside the date range. Looks like I'm safe (from this one).

I'm pretty angry. I have numerous stays at properties in Australian and other countries all of which are listed.

In Australia, companies must disclose data breachers to the Privacy Commissioner and customers as soon as they become aware.

I'm not operating on a maybe basis, I'm going to have to replace a number of personal and my work cards.

Immediate notification must be made in many states in the US too:
https://en.wikipedia.org/wiki/Securi...ification_laws

I'm pretty angry too. I've stayed in Hyatts in multiple countries and all of them are on the list apart from Hyatt House/Place ones. I also had my card cloned while I was staying in a Hyatt and now I know why.

Thanks Hyatt. Not.

They've published a list. Not seen another thread on the Hyatt board about it, unless I've missed it.

http://www.hyatt.com/protectingourcustomers/hotellist/

I didn't have stays in any of those properties during the affected period but I had future bookings at 3 of them this year which I'll now be cancelling.

Announcement on the issue has been made at http://www.flyertalk.com/forum/hyatt...-complete.html . For housekeeping purposes, please continue discussions in the referenced thread. I'll lock this one.

Peteropny - co-mod - Hyatt