Sep 2, 2014, 11:56 pm
Last edit by: RedSun
- Globalist breakfast: one entree, one hot drink, one cold drink (data points since Dec 2018)
- Available as room service subject to $10 delivery fee
- Complimentary shoeshine and iron-pressed service for 2 items during your stay, it is available through the ipad.
- Mercedes benz suv and s class (with wifi) available complimentary for drop off only within 10 blocks north or south from PHNY.
- Bicycle is available during warmer month.
Hotel lobby on ground floor. Stairs or elevator to 3rd level to reception area for check-in. Separate elevators to guest room from 4th to 23th floors. No 13th and 24th floors. Spa, gym and pool are on top 25th floor.
Park Hyatt New York REVIEW - MASTER THREAD
Dec 24, 2023, 11:33 am
#3181
Join Date: May 2003
Location: Texas
Programs: Hyatt Glob (Barely); Marriott Plat Life; AA Up and Down Now Plat; Hilton, UA, BA, HA Peasant
Posts: 2,678
It’s Park Hyatt hotel where majority of guests are staying on points and presumably many are Globalists not paying for breakfast. It completely changes the economics. I suspect cost cutting is the priority there based on all the comments here. It’s not operating on par with other luxury hotels.
Maybe many times in my business travel days when I was a perpetual Diamond, room rates were generally much lower everywhere than they are now, and I was racking up points and stay credits right and left.
Steak and eggs has been dropping off Hyatt menus since sometime late in the last millennium. At least since the menu standardization and featured cinnamon roll days. If anything I'm shocked they were still around here in 2023.
Dec 25, 2023, 7:33 am
#3182
Moderator, Argentina and FlyerTalk Evangelist
Join Date: Aug 2000
Location: MIA / EZE
Programs: Lord of Malbec & all Wines Argentine. AA EXP / Marriott Lifetime Silver / Hertz Presidents Circle
Posts: 35,683
Park Hyatt Breakfast Blues
Sadly have to agree with the below post. We are currently at this property (PH New York) and have been very (very) surprised by the dissapointing quality of the food served for breakfast. Some of the worst Bacon Ive had in years, a Farfield Inn & Suites we stayed at 2 weeks ago for my son's soccer tournement near Tampa had far better Bacon. We also ordered a lobster scrambled eggs that tasted like it was prepared by a first week trainee at culinary school, the waffles were "OK" but Ive had better at IHop..... (sigh). My wife's Chocolate Croissant was of industrial vending machine with 5 month shelf-life quality.
Portion sizes are quite stingy. They are rather pushy on wanting you to have the VOSS ultra-premium water.... had to correct the wait staff twice to just get us regular filtered water. Where they do excel is at pricing levels.... not to complain and I knew what I was getting into, but if you are offering a breakfast where the price of a medium sized Latte is $16 for a Latte, I do sort of expect you to have a decent quality supplier of breakfast meats and have fruit that is at least semi ripe and does not need honey to have some taste. Im 200% for profit and understand they want to make money, but charge $20 for a Latte if you have to but please follow-up with quality ingredients, and kindly stock no lactose dairy products !!! I dunno - am I being unreasonable...??
Service (VOSS pushing aside) was good... and our room is Huge and recently updated.... its all good, and we wont let the mediocre breakfast ruin our stay - but the quality of the food is indeed rather shameful. We had thought about having Xmas dinner here at the Hotel but after the quality of the breakfast have made other plans.
Portion sizes are quite stingy. They are rather pushy on wanting you to have the VOSS ultra-premium water.... had to correct the wait staff twice to just get us regular filtered water. Where they do excel is at pricing levels.... not to complain and I knew what I was getting into, but if you are offering a breakfast where the price of a medium sized Latte is $16 for a Latte, I do sort of expect you to have a decent quality supplier of breakfast meats and have fruit that is at least semi ripe and does not need honey to have some taste. Im 200% for profit and understand they want to make money, but charge $20 for a Latte if you have to but please follow-up with quality ingredients, and kindly stock no lactose dairy products !!! I dunno - am I being unreasonable...??
Service (VOSS pushing aside) was good... and our room is Huge and recently updated.... its all good, and we wont let the mediocre breakfast ruin our stay - but the quality of the food is indeed rather shameful. We had thought about having Xmas dinner here at the Hotel but after the quality of the breakfast have made other plans.
The state of Hyatt food and beverage is just overall disappointing in North America over the past 5 years
They have given up being a truly premium brand with some exceptions regardless of hotel category
One expects a truly marvelous experience in a 5 star
Once upon a time it was just as exciting to dine as it was to stay at a Hyatt property
I do avoid properties where possible that can’t do breakfast well but ok with them not serving a quality lunch or dinner as the options are more tempting elsewhere off property
There was a time where I would spend thousands to dine at Hyatt Hotels for dinner without even staying
unfortunately that ship has longgggg sailed!
Cost cutting and not brining in the culinary greats have stripped them of a great deal of their brand supremacy IMO
except abroad.
About the worst breakfast ever has to be the former Grand Hyatt in New York Hyatt Grand Central?
where for 60 dollars now per per person you eat a tired cafeteria buffet
One may think IHOP and Denny’s are premium dining.Serious slop.Mind you I like the hotel otherwise
Happy Holidays All
They have given up being a truly premium brand with some exceptions regardless of hotel category
One expects a truly marvelous experience in a 5 star
Once upon a time it was just as exciting to dine as it was to stay at a Hyatt property
I do avoid properties where possible that can’t do breakfast well but ok with them not serving a quality lunch or dinner as the options are more tempting elsewhere off property
There was a time where I would spend thousands to dine at Hyatt Hotels for dinner without even staying
unfortunately that ship has longgggg sailed!
Cost cutting and not brining in the culinary greats have stripped them of a great deal of their brand supremacy IMO
except abroad.
About the worst breakfast ever has to be the former Grand Hyatt in New York Hyatt Grand Central?
where for 60 dollars now per per person you eat a tired cafeteria buffet
One may think IHOP and Denny’s are premium dining.Serious slop.Mind you I like the hotel otherwise
Happy Holidays All
Last edited by Gaucho100K; Dec 25, 2023 at 7:41 am Reason: add info
Dec 25, 2023, 11:32 am
#3183
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,104
Sadly have to agree with the below post. We are currently at this property (PH New York) and have been very (very) surprised by the dissapointing quality of the food served for breakfast. Some of the worst Bacon Ive had in years, a Farfield Inn & Suites we stayed at 2 weeks ago for my son's soccer tournement near Tampa had far better Bacon. We also ordered a lobster scrambled eggs that tasted like it was prepared by a first week trainee at culinary school, the waffles were "OK" but Ive had better at IHop..... (sigh). My wife's Chocolate Croissant was of industrial vending machine with 5 month shelf-life quality.
Portion sizes are quite stingy. They are rather pushy on wanting you to have the VOSS ultra-premium water.... had to correct the wait staff twice to just get us regular filtered water. Where they do excel is at pricing levels.... not to complain and I knew what I was getting into, but if you are offering a breakfast where the price of a medium sized Latte is $16 for a Latte, I do sort of expect you to have a decent quality supplier of breakfast meats and have fruit that is at least semi ripe and does not need honey to have some taste. Im 200% for profit and understand they want to make money, but charge $20 for a Latte if you have to but please follow-up with quality ingredients, and kindly stock no lactose dairy products !!! I dunno - am I being unreasonable...??
Service (VOSS pushing aside) was good... and our room is Huge and recently updated.... its all good, and we wont let the mediocre breakfast ruin our stay - but the quality of the food is indeed rather shameful. We had thought about having Xmas dinner here at the Hotel but after the quality of the breakfast have made other plans.
Portion sizes are quite stingy. They are rather pushy on wanting you to have the VOSS ultra-premium water.... had to correct the wait staff twice to just get us regular filtered water. Where they do excel is at pricing levels.... not to complain and I knew what I was getting into, but if you are offering a breakfast where the price of a medium sized Latte is $16 for a Latte, I do sort of expect you to have a decent quality supplier of breakfast meats and have fruit that is at least semi ripe and does not need honey to have some taste. Im 200% for profit and understand they want to make money, but charge $20 for a Latte if you have to but please follow-up with quality ingredients, and kindly stock no lactose dairy products !!! I dunno - am I being unreasonable...??
Service (VOSS pushing aside) was good... and our room is Huge and recently updated.... its all good, and we wont let the mediocre breakfast ruin our stay - but the quality of the food is indeed rather shameful. We had thought about having Xmas dinner here at the Hotel but after the quality of the breakfast have made other plans.
Wish you could have been there for the opening and experienced for yourself how outstanding it was in an
elegant dining room with multiple flavors of Stauds preserves from Austria on every table.
First experienced these at the Grand Hyatt Berlin and I import them from Europe.as I have never seen them sold here in the US
Hyatt pulled out all the stops bringing in some of their very best worldwide service staff and top notch chefs and pastry chefs first year
Stamos previously of the Shop Andaz 5th Avenue and Luke from Park Hyatt Sydney
They both were Hyatt alumni at their finest momentsIt was awesome in service culture as well as one of the breakfast ever experienced in NYC
Won't be making any effort in the short term to pay going rates or use approx 700 to 800 dollars worth of points for a night
I know where to experience a good hard product in New York for a fraction of the price so speaking for myself
a superior breakfast is 50% off the expectation in a 5 Star regardless if paying for it directly or spending hundreds of thousands of dollars to earn the benefit
There is no such thing as a free breakfast in my mind only something you indirectly paid for.
Thankfully Door Dash gets me a great breakfasts in NYC and I can avoid overpaying for faux luxury
It boggles my mind when I think of Hyatt's History with the degree of culinary excellence historically and where they are today.
Especially as affluent guests are discerning and most do know the difference.
I wish I could understand why abroad most high quality standards still apply
Anyone have a theory as to why?
Dec 25, 2023, 11:37 am
#3184
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,104
It’s Park Hyatt hotel where majority of guests are staying on points and presumably many are Globalists not paying for breakfast. It completely changes the economics. I suspect cost cutting is the priority there based on all the comments here. It’s not operating on par with other luxury hotels.
or through spending on credit cards.
Typically its all part of the average daily rate built into the WOH system/scheme.
Its always a feel good moment to think free or complimentary but at the end of the day
its excessive cost cutting in a premium property.
And its clearly noticeable by many.My two cents
Merry Xmas Happy Holiday Season all
Cheers
Dec 25, 2023, 12:19 pm
#3185
Join Date: Aug 2002
Location: Philadelphia
Programs: Hyatt Globalist
Posts: 1,795
Thank You for sharing your experience.Seems like the ship keeps sinking
Wish you could have been there for the opening and experienced for yourself how outstanding it was in an
elegant dining room with multiple flavors of Stauds preserves from Austria on every table.
First experienced these at the Grand Hyatt Berlin and I import them from Europe.as I have never seen them sold here in the US
Hyatt pulled out all the stops bringing in some of their very best worldwide service staff and top notch chefs and pastry chefs first year
Stamos previously of the Shop Andaz 5th Avenue and Luke from Park Hyatt Sydney They both were Hyatt alumni at their finest moments
It was awesome in service culture as well as one of the breakfast ever experienced in NYC
Won't be making any effort in the short term to pay going rates or use approx 700 to 800 dollars worth of points for a night
I know where to experience a good hard product in New York for a fraction of the price so speaking for myself
a superior breakfast is 50% off the expectation in a 5 Star regardless if paying for it directly or spending hundreds of thousands of dollars to earn the benefit
There is no such thing as a free breakfast in my mind only something you indirectly paid for.
Thankfully Door Dash gets me a great breakfasts in NYC and I can avoid overpaying for faux luxury
It boggles my mind when I think of Hyatt's History with the degree of culinary excellence historically and where they are today.
Especially as affluent guests are discerning and most do know the difference.
I wish I could understand why abroad most high quality standards still apply
Anyone have a theory as to why?
Wish you could have been there for the opening and experienced for yourself how outstanding it was in an
elegant dining room with multiple flavors of Stauds preserves from Austria on every table.
First experienced these at the Grand Hyatt Berlin and I import them from Europe.as I have never seen them sold here in the US
Hyatt pulled out all the stops bringing in some of their very best worldwide service staff and top notch chefs and pastry chefs first year
Stamos previously of the Shop Andaz 5th Avenue and Luke from Park Hyatt Sydney
They both were Hyatt alumni at their finest momentsIt was awesome in service culture as well as one of the breakfast ever experienced in NYC
Won't be making any effort in the short term to pay going rates or use approx 700 to 800 dollars worth of points for a night
I know where to experience a good hard product in New York for a fraction of the price so speaking for myself
a superior breakfast is 50% off the expectation in a 5 Star regardless if paying for it directly or spending hundreds of thousands of dollars to earn the benefit
There is no such thing as a free breakfast in my mind only something you indirectly paid for.
Thankfully Door Dash gets me a great breakfasts in NYC and I can avoid overpaying for faux luxury
It boggles my mind when I think of Hyatt's History with the degree of culinary excellence historically and where they are today.
Especially as affluent guests are discerning and most do know the difference.
I wish I could understand why abroad most high quality standards still apply
Anyone have a theory as to why?
While you are correct, point stays are not free stays. There is an absolute difference in terms of ancillary spending between the two.
I don’t disagree with you that it’s shortsighted to start cost cutting but that’s exactly what management is doing here. I suspect the only people paying cash are those on the WOH hamster wheel traveling on company dimes.
Dec 25, 2023, 8:30 pm
#3186
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,225
I wonder what the breakdown here is for stays
1) points
2) cash from personal pocket
3) cash from expense account
Based on all the reviews here, I'll never do 2) and likely never 1) but I could see many using redemptions here. There's obviously bad economics for this hotel and they cut to survive rather than go up.
That to me encapsulates Park Hyatts brand image. I like sometimes love the brand. But Hyatt thinks of it as the top but it isn't compared to Rosewood, etc
1) points
2) cash from personal pocket
3) cash from expense account
Based on all the reviews here, I'll never do 2) and likely never 1) but I could see many using redemptions here. There's obviously bad economics for this hotel and they cut to survive rather than go up.
That to me encapsulates Park Hyatts brand image. I like sometimes love the brand. But Hyatt thinks of it as the top but it isn't compared to Rosewood, etc
Dec 26, 2023, 3:08 am
#3187
Join Date: Aug 2002
Location: Philadelphia
Programs: Hyatt Globalist
Posts: 1,795
I wonder what the breakdown here is for stays
1) points
2) cash from personal pocket
3) cash from expense account
Based on all the reviews here, I'll never do 2) and likely never 1) but I could see many using redemptions here. There's obviously bad economics for this hotel and they cut to survive rather than go up.
That to me encapsulates Park Hyatts brand image. I like sometimes love the brand. But Hyatt thinks of it as the top but it isn't compared to Rosewood, etc
1) points
2) cash from personal pocket
3) cash from expense account
Based on all the reviews here, I'll never do 2) and likely never 1) but I could see many using redemptions here. There's obviously bad economics for this hotel and they cut to survive rather than go up.
That to me encapsulates Park Hyatts brand image. I like sometimes love the brand. But Hyatt thinks of it as the top but it isn't compared to Rosewood, etc
There are probably some people paying cash to stay there because of the Park Hyatt brand, but I doubt it’s a large number.
I didn’t see any reviews from people paying cash on a quick search on TripAdvisor
Dec 26, 2023, 6:09 am
#3188
Join Date: Mar 2015
Programs: Hyatt Lifetime Globalist, Marriott Gold, BA Gold
Posts: 700
Oups am I the only silly one paying cash for a long weekend there next year (despite all the negative comments on breakfast and service)…?
Cheapest prepaid rate + SUA to a guaranteed One Bedroom City View Suite.
Cheapest prepaid rate + SUA to a guaranteed One Bedroom City View Suite.
Dec 26, 2023, 6:47 am
#3189
Join Date: Aug 2002
Location: Philadelphia
Programs: Hyatt Globalist
Posts: 1,795
In general, I think the consensus is if you can find a confirmable suite, then book with points with SUA.
If you are paying cash and want a luxury hotel, then there are better options elsewhere.
Dec 26, 2023, 7:04 am
#3190
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,044
So, frankly were I in your shoes, and with your budget, the Park Hyatt NYC is absolutely not where I'd be staying with my own cash when in the city. There are just so, so many better options and missing 3-5 EQNs from staying with Hyatt would seemingly have zero impact for your situation.
Regards
Dec 26, 2023, 7:24 am
#3191
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,729
I’m in New York next week myself and am staying at the Dreams Downtown to get the brand badge (probably a bad idea too). There are some adequate mid/high Hyatt properties in the city - perhaps the Andaz might be a good fit for you?
Last edited by EuropeanPete; Dec 26, 2023 at 7:31 am
Dec 26, 2023, 9:44 am
#3193
Join Date: Aug 2002
Location: Philadelphia
Programs: Hyatt Globalist
Posts: 1,795
Dec 26, 2023, 10:01 am
#3194
Join Date: Jul 2014
Location: JFK / LGA.. EWR is not part of NYC!
Programs: Brand loyalty is for suckers
Posts: 1,048
Dec 26, 2023, 10:21 am
#3195
Join Date: Mar 2015
Programs: Hyatt Lifetime Globalist, Marriott Gold, BA Gold
Posts: 700
Thanks all for the suggestions (and right I don’t care at all about 4 EQN) but it’s a prepaid rate so too late to switch to the Andaz (and yes I’ll be a tourist so happy to be close to Central Park) or Ritz for this time…maybe next one(except if I’m positively surprised with the PH with low expectations following all the bad reviews here 
)?
)?