Apr 5, 2017, 6:01 pm
[MGM] Aria Las Vegas - REVIEW - MASTER THREAD
Dec 15, 2015, 9:09 am
#46
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
Clearly YMMV. I was in Vegas this weekend. Stayed at Aria, Bellagio and Delano -- each for one night (trying to get some stay credits!). By far the best front desk staff were at Bellagio (well, I only talked to one but she was awesome! I was checking in using a reservation I booked through Amex FHR program and she took a lot of time to make sure I understood all the benefits). Aria staff was okay (which seems to be what I usually get at Aria).
Delano, however, had the worst staff I have encountered at a hotel. Shame because it is a beautiful property. Check in agent didn't explain anything to me (check out time? Wifi instructions? F&B credit?), and it turned out messed up my check in so I was unable to charge things to my room. Check out agent this morning was just as bad; when trying to close out my tab she asked who helped me out at one of the quick service restaurants the night before. Clearly I didn't know his name, so I said "I'm not sure, he was the guy working the check out", and she said "Well, I know he was some guy..." Really good customer service.
I had other issues with my stay at Delano, but since this is off topic I'll save it for some place else...
Delano, however, had the worst staff I have encountered at a hotel. Shame because it is a beautiful property. Check in agent didn't explain anything to me (check out time? Wifi instructions? F&B credit?), and it turned out messed up my check in so I was unable to charge things to my room. Check out agent this morning was just as bad; when trying to close out my tab she asked who helped me out at one of the quick service restaurants the night before. Clearly I didn't know his name, so I said "I'm not sure, he was the guy working the check out", and she said "Well, I know he was some guy..." Really good customer service.
I had other issues with my stay at Delano, but since this is off topic I'll save it for some place else...
Sorry to hear that Delano let you down.
Dec 15, 2015, 5:47 pm
#47
Join Date: Oct 2014
Location: SEA
Posts: 2,021
If you want my full Delano review, it's here: http://singleflyer.com/2015/12/15/de...-hotel-review/
Jan 9, 2016, 6:51 pm
#48
Join Date: Dec 2014
Programs: CSP
Posts: 26
I'm currently looking to book the Aria for four people, and I noticed that the cheapest booking option is the "Deluxe Room" - no bed type selection option - this option allows Aria to select the bed type upon check-in. This option was $169/night, where as the ability to strictly select a king bed at $179/night and a two queen room was $212/night.
In your experience, would two queen rooms be commonly available in these scenarios? We are checking in from Friday - Monday in March, and would definitely prefer a two queen room; just wondering the likelihood that we'd be able to get this with the cheapest option.
In your experience, would two queen rooms be commonly available in these scenarios? We are checking in from Friday - Monday in March, and would definitely prefer a two queen room; just wondering the likelihood that we'd be able to get this with the cheapest option.
Jan 9, 2016, 7:54 pm
#49
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,812
I'm currently looking to book the Aria for four people, and I noticed that the cheapest booking option is the "Deluxe Room" - no bed type selection option - this option allows Aria to select the bed type upon check-in. This option was $169/night, where as the ability to strictly select a king bed at $179/night and a two queen room was $212/night.
In your experience, would two queen rooms be commonly available in these scenarios? We are checking in from Friday - Monday in March, and would definitely prefer a two queen room; just wondering the likelihood that we'd be able to get this with the cheapest option.
In your experience, would two queen rooms be commonly available in these scenarios? We are checking in from Friday - Monday in March, and would definitely prefer a two queen room; just wondering the likelihood that we'd be able to get this with the cheapest option.
Jan 10, 2016, 5:16 pm
#50
Join Date: Oct 2014
Location: SEA
Posts: 2,021
I just checked out today. I have noticed a decline in quality at Aria the past few times I have visited. Rooms have been slightly updated (new tablet at the bedside), but furniture is showing wear in the rooms and common areas, staff are not well trained (and some outright rude), spa day pass prices have gone up but quality of the spa has gone down (broken chairs, no longer serve juice, etc).
It used to be my go to property; but I'm re-evaluating that decision.
Jan 11, 2016, 10:05 am
#51
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
We liked Aria but we didn't find it as nice as our individual MLife favorites.
Jan 11, 2016, 7:54 pm
#52
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,812
+1. Lots more King rooms then Queens.
I just checked out today. I have noticed a decline in quality at Aria the past few times I have visited. Rooms have been slightly updated (new tablet at the bedside), but furniture is showing wear in the rooms and common areas, staff are not well trained (and some outright rude), spa day pass prices have gone up but quality of the spa has gone down (broken chairs, no longer serve juice, etc).
It used to be my go to property; but I'm re-evaluating that decision.
I just checked out today. I have noticed a decline in quality at Aria the past few times I have visited. Rooms have been slightly updated (new tablet at the bedside), but furniture is showing wear in the rooms and common areas, staff are not well trained (and some outright rude), spa day pass prices have gone up but quality of the spa has gone down (broken chairs, no longer serve juice, etc).
It used to be my go to property; but I'm re-evaluating that decision.
Jan 12, 2016, 1:42 am
#53
Join Date: Dec 2003
Location: YVR
Programs: Hilton*D, Marriott*LG, Hyatt*G
Posts: 6,268
Virtuoso amenities at Aria have changed for 2016. Virtuoso rate is now equal to BAR (used to be BAR less 10%), $30 per person breakfast credit (up from $25) and now a $100 Spa services credit once per stay. 4pm guaranteed late check-out remains. Gone are the one time $25 resort credit and the spa facilities passes. There is also a $9 rebate on the resort fee for Aria SkySuite guests under the Virtuoso contract.
Apr 15, 2016, 9:14 pm
#54
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,234
if i book a room through mlife.com (much cheaper than hyatt.com), will i get point, night and stay credit with HGP?
do i need to tell the FD agent my HGP number again at check-in?
(it seems like this property and Mandarin Oriental next door have the same owner. I used to stay there once and that was my best US-hotel experience so far.)
do i need to tell the FD agent my HGP number again at check-in?
(it seems like this property and Mandarin Oriental next door have the same owner. I used to stay there once and that was my best US-hotel experience so far.)
Apr 16, 2016, 6:43 am
#55
Join Date: Aug 2014
Programs: Hyatt Explorist; Hilton Gold; Marriott Ambassador; Delta PM; United Silver; Global Entry
Posts: 99
Yes.
Yes, that is a best practice.
Yes, that is a best practice.
May 8, 2016, 2:56 pm
#56
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
I wanted to share an interesting bunch of info from a recent stay at the Aria. I had booked for an early Mother's Day weekend for my wife several months ago, she took care of the flights and I took care of the hotel. I booked the SkySuite at Aria and I think I got a low $330ish rate when signed into MLife with my tier match. For the marketing of the place, seemed like a perfectly reasonable deal to me.
Fast forward to week of trip and I see my wife's itinerary and oh crap, I have booked for one night too few. I called MLife and a super helpful woman helped get things sorted, alas not a Skysuite available so just a deluxe for one night. But oddly, the first thing she did was say, "wow, I can make a call and probably drop some money off your SkySuite rate for the nights you already have booked." She put me on hold and came back with a $250 rate. The skysuite is definitely a good value at that rate, I think I will be calling back to try to see if I can replicate that for Father's Day weekend!
There is no comparison between the regular hotel and the Skysuites. The lines, the service, a separate pool. I wouldn't hesitate to recommend the Skysuite, the regular part of the hotel is nothing special and the check in lines can be an hour or more long.
Fast forward to week of trip and I see my wife's itinerary and oh crap, I have booked for one night too few. I called MLife and a super helpful woman helped get things sorted, alas not a Skysuite available so just a deluxe for one night. But oddly, the first thing she did was say, "wow, I can make a call and probably drop some money off your SkySuite rate for the nights you already have booked." She put me on hold and came back with a $250 rate. The skysuite is definitely a good value at that rate, I think I will be calling back to try to see if I can replicate that for Father's Day weekend!
There is no comparison between the regular hotel and the Skysuites. The lines, the service, a separate pool. I wouldn't hesitate to recommend the Skysuite, the regular part of the hotel is nothing special and the check in lines can be an hour or more long.
May 8, 2016, 3:09 pm
#57
FlyerTalk Evangelist
Join Date: Apr 2000
Location: FLL -> Where The Boyars Are
Programs: AA EXP 1.7 M, Hilton Gold, Hertz 5*, AARP Sophomore, 14-time Croix de Candlestick
Posts: 18,669
There should be an mLife check in line for mLife Gold or higher.
At MGM Grand, you can use the Invited Guest line if the mLife line is closed.
At MGM Grand, you can use the Invited Guest line if the mLife line is closed.
Jul 10, 2016, 10:14 am
#58
Join Date: Nov 2008
Posts: 643
Hello to everyone. In the past, since the partnership, I have only booked on MLife for the lower rates. Today, I have stumbled upon this forum and would like to ask: when booking through sites such as Virtuoso, have you had any major problems w/ getting your pts/stays credited from either program? Or is it just best to deal w/ the MLife site? And does anyone know of the best MLife hotel closest to the T-Mobile Arena (a Disabled Vet so walking distance means a lot to me?
I'm not a gambler, the SO is. I try to come for boxing events. Does anyone have experience w/ any of the hotels giving deals on boxing event tix? I read that MGM is co-owner of the T-Mobile Arena.
I'm not a gambler, the SO is. I try to come for boxing events. Does anyone have experience w/ any of the hotels giving deals on boxing event tix? I read that MGM is co-owner of the T-Mobile Arena.
Jul 10, 2016, 12:44 pm
#59
FlyerTalk Evangelist
Join Date: Apr 2000
Location: FLL -> Where The Boyars Are
Programs: AA EXP 1.7 M, Hilton Gold, Hertz 5*, AARP Sophomore, 14-time Croix de Candlestick
Posts: 18,669
Hello to everyone. In the past, since the partnership, I have only booked on MLife for the lower rates. Today, I have stumbled upon this forum and would like to ask: when booking through sites such as Virtuoso, have you had any major problems w/ getting your pts/stays credited from either program? Or is it just best to deal w/ the MLife site? And does anyone know of the best MLife hotel closest to the T-Mobile Arena (a Disabled Vet so walking distance means a lot to me? I'm not a gambler, the SO is. I try to come for boxing events. Does anyone have experience w/ any of the hotels giving deals on boxing event tix? I read that MGM is co-owner of the T-Mobile Arena.
Jul 10, 2016, 1:59 pm
#60
Join Date: Nov 2008
Posts: 643
Thanks a lot. I had the MGM Grand booked 11/18-21 (hopefully for the Ward-Kovalev fight) for $455. But I would like to break that up as a mattress run, but still have my SO be able to get ready for a big event in a decent hotel on the night of the fight (11-19): if you know what I mean. One still has to make a decent impression LOL.