Hyatt Regency San Francisco - REVIEW - MASTER THREAD
Nov 16, 2016, 4:27 pm
#406
Join Date: Mar 2002
Location: berkeley, Ca, USA
Programs: Hyatt globalist, Alaska mvp gold, Marriott platinum, ihg diamond
Posts: 438
I had an absolutely horrible stay here last weekend. Bunch of service failures. Confirmed room type (with the manager directly a few days earlier) was not provided, no explanation given. Then, an unclean room upon arrival. Had to call to the manager 3 times to get promised amenities. Had to call housekeeping 3 times before they got a request for 2 toothbrushes right.
Fortunately the renovated club is slightly nicer. I was surprised though that the staff saw no problem in putting out celery sticks so brown that they actually were mushy and smelled terrible, right there on the appetizer buffet. When I mentioned they may want to take them away at the risk of getting customers sick, they did so, literally saying no words back. Strange.
I've always had service issues at this hotel, but I must say, my interactions with the managers on duty was terrible at best. Fortunately there are some other staff at this property who are delightful to speak to. Despite that, I absolutely will not be returning. No other Hyatt I've stayed at globally has such consistency in bad service.
Fortunately the renovated club is slightly nicer. I was surprised though that the staff saw no problem in putting out celery sticks so brown that they actually were mushy and smelled terrible, right there on the appetizer buffet. When I mentioned they may want to take them away at the risk of getting customers sick, they did so, literally saying no words back. Strange.
I've always had service issues at this hotel, but I must say, my interactions with the managers on duty was terrible at best. Fortunately there are some other staff at this property who are delightful to speak to. Despite that, I absolutely will not be returning. No other Hyatt I've stayed at globally has such consistency in bad service.
The club has not been renovated yet at Hyatt SF, it is closed for 3 months. Were you at the SF Hyatt or the Grand Hyatt?
Nov 16, 2016, 4:31 pm
#407
Join Date: Sep 2009
Location: 1A
Programs: UA GS, NH Diamond, Hyatt Lifetime Globalist (formerly Courtesy Card sadly), Amanjunkie, CLEAR
Posts: 3,713
Nov 16, 2016, 4:50 pm
#408
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,425
I've been staying at the HR SFO at least once a month for 16 years. I've always had outstanding service and management is very attentive. If you want to PM me I will give you the e-mail address of a manager I know there. There can always be off days, but you indicate that it's been a recurring problem for you.
Nov 16, 2016, 5:06 pm
#409
Join Date: Sep 2009
Location: Los Angeles, CA
Programs: World of Hyatt, Chase Ultimate Rewards
Posts: 200
It's interesting that some were offered a $100 gift card and others weren't. I'm staying here in December and was offered only the full buffet breakfast. Does anyone know how one gets the $100 gift card?
ERQ
ERQ
Nov 16, 2016, 10:54 pm
#410
Join Date: Mar 2011
Programs: AA Platinum Pro, Hilton Diamond, Hyatt Exploralist, Marriot Silver
Posts: 2,065
I've received a $50 gift card when I choose the food option of the Diamond welcome amenity instead of points. That's the only time I've ever been offered the gift card. I've never been offered $100.
Nov 16, 2016, 11:21 pm
#411
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Nov 18, 2016, 1:46 am
#413
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,473
As I posted above, I wasn't told about the $100 gift card until I responded to the email about the closed lounge and breakfast buffet inquiring about other breakfast options. This was for a single night's stay.
Nov 23, 2016, 2:32 pm
#414
Join Date: Jul 2015
Posts: 82
The lady at the check-in counter said no gift card available so they put the $100 credit on my account. Not sure how that works. Would it offset my rate? :P
Nov 24, 2016, 1:35 am
#415
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,473
It doesn't offset your rate--I asked. They didn't have a card for me either. They put a $100 F&B credit on my room. You can use it at the Eclipse Restaurant and at the Market next door. At the end of the stay I walked into the Market and asked for pastries for the remaining balance and brought them to the office.
Dec 19, 2016, 6:03 pm
#416
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Was here last night. No gift card offered, nor any mention of 2500 points for lounge closure. And then they billed me for breakfast ($41.20).
On the plus side, the buffet options have increased since last time I was here.
On the negative side, there was a fair bit of construction noise in the lobby at 8:30 a.m. (not disclosed on the website at booking). And the cheap shower assembly (looks like they bought these at WalMart for $9.99) would not stay in vertical position, making it nearly impossible to take a decent shower.
This was likely my last stay here, paid SF stays will move to SPG in 2017. Definitely will not miss it.
On the plus side, the buffet options have increased since last time I was here.
On the negative side, there was a fair bit of construction noise in the lobby at 8:30 a.m. (not disclosed on the website at booking). And the cheap shower assembly (looks like they bought these at WalMart for $9.99) would not stay in vertical position, making it nearly impossible to take a decent shower.
This was likely my last stay here, paid SF stays will move to SPG in 2017. Definitely will not miss it.
Dec 19, 2016, 9:09 pm
#417
Join Date: Jul 2014
Location: Sacramento
Programs: Hyatt Globalist, HH Diamond, Marriott Platinum, Amtrak Select
Posts: 1,341
Was here last night. No gift card offered, nor any mention of 2500 points for lounge closure. And then they billed me for breakfast ($41.20).
On the plus side, the buffet options have increased since last time I was here.
On the negative side, there was a fair bit of construction noise in the lobby at 8:30 a.m. (not disclosed on the website at booking). And the cheap shower assembly (looks like they bought these at WalMart for $9.99) would not stay in vertical position, making it nearly impossible to take a decent shower.
This was likely my last stay here, paid SF stays will move to SPG in 2017. Definitely will not miss it.
On the plus side, the buffet options have increased since last time I was here.
On the negative side, there was a fair bit of construction noise in the lobby at 8:30 a.m. (not disclosed on the website at booking). And the cheap shower assembly (looks like they bought these at WalMart for $9.99) would not stay in vertical position, making it nearly impossible to take a decent shower.
This was likely my last stay here, paid SF stays will move to SPG in 2017. Definitely will not miss it.
Alas this will also be good justification to stay away from SF.
Dec 31, 2016, 6:56 pm
#419
Join Date: Jul 2014
Location: Sacramento
Programs: Hyatt Globalist, HH Diamond, Marriott Platinum, Amtrak Select
Posts: 1,341
Jan 1, 2017, 7:13 am
#420
Join Date: Jul 2010
Location: Silicon Valley
Programs: Hyatt Diamond since 1989, Singapore Air PPS now Gold, AA Gold Since 1982, Starwood Gold
Posts: 18
Noisy but improved food with F&b credit
just stayed one night and wished I had chosen Grand Hyatt SF but was promised suite upon calling which was needed with kids
1-Lobby food has improved and was open late as we had MAC n cheese and decent clam chowder at 10pm when nothing else in the area is open.
2- The window insulation with balcony room is terrible as you can hear loud street noise and cable car noise early morning even 10 floors up. Non balcony rooms may be quieter.
3- breakfast Comp was added which I did not use and discovered some random charge for breakfast. I was not given explanation if waitress had friends use my comp but hotel promised to follow up.
4- For less than $200, the hotel is passable but rather pay $100 more to be at Grand Hyatt or same price at Hyatt SFO. We really need an Andaz and Park Hyatt in SFO and Palo Alto.
5- I did get 2500 points for closed regency Club
GT
1-Lobby food has improved and was open late as we had MAC n cheese and decent clam chowder at 10pm when nothing else in the area is open.
2- The window insulation with balcony room is terrible as you can hear loud street noise and cable car noise early morning even 10 floors up. Non balcony rooms may be quieter.
3- breakfast Comp was added which I did not use and discovered some random charge for breakfast. I was not given explanation if waitress had friends use my comp but hotel promised to follow up.
4- For less than $200, the hotel is passable but rather pay $100 more to be at Grand Hyatt or same price at Hyatt SFO. We really need an Andaz and Park Hyatt in SFO and Palo Alto.
5- I did get 2500 points for closed regency Club
GT