jaslmdm

Hyatt Explorist here. I have a reservation booked for tonight and my flight in just got canceled, rebooked for tomorrow. Would this property work with me on a cancellation for my reservation for tonight even though I'm now well within their 72hr window?
Thought I'd check here before I call and ask, would be nice to go in knowing whether others have been accommodated this way as well

jhurwitz

No, you cannot. I tried to go tonight to enjoy the view after the end of the posted opening hours for food. (Dessert ends at 9pm; I tried to go at 9:40pm.) The elevator was still enabled and let me badge up to the club floor, but there was a rope just in front of the elevator doors preventing me from entering the club.

Oddly, the physical sign they post when the club is closed still has the older, incorrect hours that state no Sunday evening service.

econ

Pretty weak that breakfast ends at 9:30 am on the weekend.

Kacee

Marriott Marquis does the same - it's absolutely deliberate to limit their elite benefit costs.

"Pretty weak" is an overall apt description for not only breakfast, but everything else at this property (excepting only the location).

econ

Agreed, especially obvious when the restaurant offers breakfast until 11 am. Although I wasn't impressed with what the restaurant had to offer either on one of the mornings during recent stay when the lounge was closed.

Kacee

By contrast, the breakfast at HR Downtown keeps getting better (fresh sqeezed OJ and grapefruit juice!), and it's open until 10:30 am during the week, 11 am on weekends.

lxlimo

Stayed in mid Feb 2024.
used TSU to upgrade to Bay View Studio Suite. Amazing view onto the bridge with great sunrise, pull out sofa is very uncomfortable. We were given high floor.

regency club: great view, poor food selection, outdated, complicated to get there, you need to get to the lobby and use only one of the two side elevators.

Regency Club Hours:Breakfast: Wednesday – Sunday, 6:30am – 9:30amMid-Day Service: Wednesday- Sunday, 12:00pm – 4:00pmEvening Service- Honor Bar and Hors d’oeuvres: Tuesday – Saturday, 5:00pm – 8:00pmDessert: Tuesday – Saturday, 8:00pm – 9:00pm

When club closed you get breakfast at the restaurant, good buffet selection, but breakfast charges were not removed automatically, I am still in process of getting it fixed.

​​​​​​We were given 2 vouchers for bottle of water at the market, no water restocked in the room.

Great location.

jhurwitz

Is the Regency Club closing? Based on an article in the SF Chronicle today, it sounds like they're converting it back into a public restaurant, to be called Revolve.

Some quotes from the article:
and

blahmeh14

As of right now, they still are selling club rooms for later this year.

However, I find it hard to believe that they will be able to maintain it as both a club and a public bar. I think, at a minimum, it would mean the end of evening appetizer service / honor bar.

Perhaps they are relocating the club? Perhaps it will remain the club lounge in the morning for breakfast and then the club level rooms / Globalists will be able to get complimentary entry tickets to "Club Revolve" in the evenings?

They're going to have to do something to justify non-Globalists paying $100 a night for a club level room -- and that something is hopefully more than just breakfast. Another video I saw said that they take in $3M a year from club level upgrades, which is not something I'd imagine they'd want to give up unless they were fully confident in the revenue potential of switching it to a public venue...

jhurwitz

Thanks for the pointer, I found the video. The GM says at about 2.5 minutes in that, in 2018, they generated $2.8M from club level upsells (of $100-125 each).

Kacee

A different era, a completely different market. They were regularly able to charge $700-1000+ per night during various tech conventions, many of which have now moved to other cities.

The food in the club has been so pathetically awful the last few times I was here, virtually any change would be an improvement. Whether they can make any money with a revolving bar remains to be seen. The market in SF remains very very difficult.

olouie

Rotating restaurant / bar only open to hotel guests right now too. That is really going to limit how much revenue they can generate from it. If they opened to the public I think they have a decent shot at making good money from it now that we are entering busier tourist season.

blahmeh14

Do you know what the club lounge situation is now that they've opened the bar? Are they still doing morning and evening food services?

goodgirl

Found a review video on yt from August 2023:

joecool1885

Appears that the Premium Suite Upgrade option is dead here. Pity, as I loved having the Presidential (basically a $600 upgrade for 9K points).

With a full revolving restaurant, this will finally be the Cat 5 it's been listed at for what... 7+ years?

In the meantime I used a FNA for HC Fishermans. Been a minute since I've been there. Will take a trip to HR from there to give the restaurant a shot in a few weeks.