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WARNING: Hyper-sensitive mini-bar at SFO GH

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WARNING: Hyper-sensitive mini-bar at SFO GH

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Old Apr 24, 2002 | 12:45 am
  #1  
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WARNING: Hyper-sensitive mini-bar at SFO GH

If you so much as move an item in the mini-bar, you are automatically charged for it - regardless of whether you actually consumed it.

Ergo, can't use the mini-bar fridge to chill your own stuff.
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Old Apr 24, 2002 | 4:27 am
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Not Hyatt-related, but I remember seing such fridges in basic rooms at the Tokyo Keio Plaza I-C, whereas the executive floor rooms had normal ones...

So this isn't just a matter of inventory control, but also of milking thirsty guests.
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Old Apr 24, 2002 | 8:16 am
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You could decline to get the key or, in some hotels, have the minibar locked out. I remember the Keio Plaza could lock the minibar out remotely from the front desk. The computer locks it and the door cannot be opened.
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Old Apr 26, 2002 | 4:40 am
  #4  
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Another solution I've used several times, though not at GHSF, was to just call and ask for a fridge to be put in my room. I like to keep a lot of cold water. My companion thought I was nuts. But 5 out of 5 times in NYC it was brought within an hour; at the HRSF I got a "yes", as well as in one or two others.

A staffer at one hotel told me they keep them on staff for people with medical needs. If they're not being used, guests can request them, though I have a feeling they said "yes" to me because of frequency of stays or being a Diamond.

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Old Apr 26, 2002 | 9:55 am
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I had a similar experience there, Grand Hyatt SF, last December and they told me that they would provide a refrigerator at no charge upon request.
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Old Apr 30, 2002 | 7:33 pm
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by 767-322ETOPS:
If you so much as move an item in the mini-bar, you are automatically charged for it - regardless of whether you actually consumed it.

Ergo, can't use the mini-bar fridge to chill your own stuff.
</font>
Charging for merchandise that was not actually opened or removed from the premises would be fraudulent. They would have a hard time collecting.
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Old May 1, 2002 | 7:54 am
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by hsilbiger:
They would have a hard time collecting.</font>
Absolutely. I realized the problem when I opened the fridge and the housekeeping staff left a note highlighting the automatic charge provision. I quickly called the front desk, who mentioned this "happens all the time", and immediately credited my account for the erroneous charges.
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