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-   -   WARNING: Hyper-sensitive mini-bar at SFO GH (https://www.flyertalk.com/forum/hyatt-world-hyatt/134065-warning-hyper-sensitive-mini-bar-sfo-gh.html)

767-322ETOPS Apr 24, 2002 12:45 am

WARNING: Hyper-sensitive mini-bar at SFO GH
 
If you so much as move an item in the mini-bar, you are automatically charged for it - regardless of whether you actually consumed it.

Ergo, can't use the mini-bar fridge to chill your own stuff.

monahos Apr 24, 2002 4:27 am

Not Hyatt-related, but I remember seing such fridges in basic rooms at the Tokyo Keio Plaza I-C, whereas the executive floor rooms had normal ones...

So this isn't just a matter of inventory control, but also of milking thirsty guests.

TerryK Apr 24, 2002 8:16 am

You could decline to get the key or, in some hotels, have the minibar locked out. I remember the Keio Plaza could lock the minibar out remotely from the front desk. The computer locks it and the door cannot be opened.

shinbal Apr 26, 2002 4:40 am

Another solution I've used several times, though not at GHSF, was to just call and ask for a fridge to be put in my room. I like to keep a lot of cold water. My companion thought I was nuts. But 5 out of 5 times in NYC it was brought within an hour; at the HRSF I got a "yes", as well as in one or two others.

A staffer at one hotel told me they keep them on staff for people with medical needs. If they're not being used, guests can request them, though I have a feeling they said "yes" to me because of frequency of stays or being a Diamond.


peteropny Apr 26, 2002 9:55 am

I had a similar experience there, Grand Hyatt SF, last December and they told me that they would provide a refrigerator at no charge upon request.

hsilbiger Apr 30, 2002 7:33 pm


<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by 767-322ETOPS:
If you so much as move an item in the mini-bar, you are automatically charged for it - regardless of whether you actually consumed it.

Ergo, can't use the mini-bar fridge to chill your own stuff.
</font>
Charging for merchandise that was not actually opened or removed from the premises would be fraudulent. They would have a hard time collecting.

767-322ETOPS May 1, 2002 7:54 am


<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by hsilbiger:
They would have a hard time collecting.</font>
Absolutely. I realized the problem when I opened the fridge and the housekeeping staff left a note highlighting the automatic charge provision. I quickly called the front desk, who mentioned this "happens all the time", and immediately credited my account for the erroneous charges.


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