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Grand Hyatt Hong Kong REVIEW - MASTER THREAD

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Old Nov 17, 2015, 8:59 am
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Last edit by: UnitedConnection
The hotel provides its own express shuttle service from HKG Arrivals. A very luxurious motor coach. Look for the Hyatt-branded booth across the lobby from Customs & Immigration exit and banking services. Separate charge. Per email correspondence on 7/11/19, this service is no longer offered by the hotel. Two alternatives are:
Hotel Limousine/MPV: HK$1150 per trip per car (Mercedes S-320) or 6-person MPV for HKD$1400
Airport shuttle service (3rd party): ''Vigor Airport Shuttle Service Limited'' located at Arrival Hall B-01. Take shuttle to ‘’Harbour View International Hotel’’ (next door to GH). HK$140 per person per trip. This is no longer affiliated with the hotel, so tickets must be purchased directly from the vendor.





Diamond benefits as of 4 Sep 2016
  • Complementary Continental Breakfast (in lounge) 7AM – 10:30AM Monday – Friday & 7AM – 11AM (Weekends & Public Holidays)
  • Diamond buffet breakfast also available in Grand Cafe
  • Complimentary Evening Cocktails - 5:30PM – 7:30PM
  • All day complimentary tea, coffee, refreshments, and limited alcoholic beverages (not sure if this is in room or in lounge as lounge hours are 7AM – midnight)
  • Complimentary 3 pieces laundry per day (standard service; not cumulative) for guests staying in a suite (not limited to Diamonds).
  • Grand Club meeting room 1 hour/day.
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Grand Hyatt Hong Kong REVIEW - MASTER THREAD

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Old Apr 22, 2015, 10:11 am
  #871  
 
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Originally Posted by FriendlySkies
What floor were you on?
23
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Old Apr 22, 2015, 12:31 pm
  #872  
 
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Originally Posted by m0hamed
It's not Meet & Greet as an escort through immigration. You simply exit after collecting your bags, find the staff member with the GH sign, they take your bags and walk you the long way to the limousine area where you are handed over to another staff member.
actually - they meet you as you deplane and walk you to the immigration... drop you off in the line & meet you again at the baggage claim.
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Old Apr 22, 2015, 12:34 pm
  #873  
 
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Originally Posted by Shanye2233
Anyway what is there to do around the property in terms of shopping for bargains and something for the kids to do ages 8 and 6. I also booked the GH macau for the night before staying there one night first after landing then coming directly to this hotel, cant wait!
I don't know what there is for kids to do per se, and I have my doubts. I would say the Star Ferry and harbour cruises - looking at the boats and buildings. The ferry is right close to the hotel and the harbour cruises are right by where the ferry ties up on the other side. But if you're just coming off the Macau ferry it might be just more of the same for an 8 and a 6. Harbour walks along the promenades on the near or far side of the harbour (Star Ferry in between)? They might like the subway - depending on whether public transportation is a factor in your usual lives. Last, if your time/sleep zone is off, then the Night Markets have some fascinating critters - shellfish - in tubs. And I saw an absolutely beautiful parade-type dragon going through at one point looking for a parade. But this isn't right by the hotel ... Just following the idea of what might be fun and different for kids if there isn't much right by the hotel.
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Old May 16, 2015, 11:10 pm
  #874  
 
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Is there a schedule for the final completion of renovations? I noticed that the Grand Club is scheduled to reopen in September, but looking at a booking for next spring I cannot see availability for an standard rooms. Does that mean that the renovation of standard rooms will continue well into 2016?

I was hoping to book a standard room at an AARP rate (which used to over a good discount) and use a DSU to upgrade to a suite, but with the absence of standard rooms, they are only offering the AARP rate on Club Rooms, so it looks like my next best option is to try for a P&C rate.
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Old May 17, 2015, 1:33 am
  #875  
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Originally Posted by OsakaWino
Is there a schedule for the final completion of renovations? I noticed that the Grand Club is scheduled to reopen in September, but looking at a booking for next spring I cannot see availability for an standard rooms. Does that mean that the renovation of standard rooms will continue well into 2016?

I was hoping to book a standard room at an AARP rate (which used to over a good discount) and use a DSU to upgrade to a suite, but with the absence of standard rooms, they are only offering the AARP rate on Club Rooms, so it looks like my next best option is to try for a P&C rate.
The delightful gentleman in the Grand Club, I forget his name, said it was scheduled to be completed in October.

Is it possible they haven't loaded rates yet? Why not contact the hotel directly and ask. Sometimes these mistakes are literally the wrong keystroke when entering inventory.
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Old May 17, 2015, 1:54 am
  #876  
 
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Originally Posted by m0hamed
The delightful gentleman in the Grand Club, I forget his name, said it was scheduled to be completed in October.

Is it possible they haven't loaded rates yet? Why not contact the hotel directly and ask. Sometimes these mistakes are literally the wrong keystroke when entering inventory.
Thanks, maybe I'll pop them an email; can't hurt. The P&C rate with a DSU is not a bad value, but the last time I saw it available, the AARP rate for a standard room combined with a DSU was even better, but now can't seem to find it for any dates.

In fact, is it possible that they have done away with the "Standard" rooms? They are still in the room description on the hotel's website, but I checked more than 20 random dates over the coming year and not once is there availability for any of the 4 standard room types they list.

Well, I'll see if an email garners some info.
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Old May 17, 2015, 2:02 am
  #877  
 
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What is the suite upgrade category at this hotel?
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Old May 17, 2015, 2:15 am
  #878  
 
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Originally Posted by MikeFromTokyo
What is the suite upgrade category at this hotel?
Upthread a couple of recent posters say they were confirmed into a Grand Suite, and appears that they have all been renovated. I've read well back into the thread and some were saying they were getting the non-renovated Grand Harbour View Suite for a while.
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Old May 17, 2015, 3:20 pm
  #879  
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Originally Posted by MikeFromTokyo
What is the suite upgrade category at this hotel?
They put me into a non-club floor suite once and I (hotel snob that I am) rejected it, fortunately ending up in a better room. This was prior to the renovation and the room was like those tired suites at older HR's. I'd say even if refurbished now, you should try for something better than the lowest level suite if that turns out to be the default.
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Old May 17, 2015, 10:37 pm
  #880  
 
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Originally Posted by OsakaWino
In fact, is it possible that they have done away with the "Standard" rooms? They are still in the room description on the hotel's website, but I checked more than 20 random dates over the coming year and not once is there availability for any of the 4 standard room types they list.
Got an email reply to this:

Please kindly be advised that our rooms have been renovated. In this case, our standard room has been changed to Grand Deluxe Room.

So "Grand Deluxe" is now the lowest category. I Imagine someday they will get around to changing the room descriptions.
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Old May 17, 2015, 10:54 pm
  #881  
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That explains it! Funny as Grand Deluxe is brand standard second tier at StR.
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Old May 18, 2015, 12:24 am
  #882  
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Originally Posted by OsakaWino
Got an email reply to this:

Please kindly be advised that our rooms have been renovated. In this case, our standard room has been changed to Grand Deluxe Room.

So "Grand Deluxe" is now the lowest category. I Imagine someday they will get around to changing the room descriptions.
GH Hong Kong . . . where all the rooms are above average.
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Old May 18, 2015, 9:27 am
  #883  
 
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Sorry - I'm unclear - does this put all former standard rooms out of reach for award nights? Up to this point I just surmised that they weren't loaded yet.
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Old May 18, 2015, 11:01 am
  #884  
 
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Originally Posted by Firewind
Sorry - I'm unclear - does this put all former standard rooms out of reach for award nights? Up to this point I just surmised that they weren't loaded yet.
No it just means that "Grand Deluxe" is the new base room category. The 4 room types in the "Standard" room category no longer exist.

Or you could look at it as they just simply renovated the previous "Grand King/Twin" room and renamed them "Grand Deluxe King/Twin".

I've seen hotels that start their base rooms with a category name "Superior" and then go up to "Deluxe", but I think this is the first time I've ever seen a hotel name its base room category "Deluxe".

Most of all I just wish they would redo the room descriptions on the website, since they are now meaningless.
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Old May 18, 2015, 2:50 pm
  #885  
 
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Thank you. Good. I was putting together the apparent games some hotels have played with terminology and the post above about complete lack of availability.
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