Grand Hyatt Singapore REVIEW - MASTER THREAD (closed Sept 22) - reopens 2024?
Dec 18, 2017, 9:15 am
#961
Join Date: Jan 2004
Location: Silver Spring, and Eastern Shore Md. USA
Programs: AA EXP, UA MM/Premier Gold, Hyatt Globalist,Hilton Honors Gold, IHG platinum, Club Carlson Gold
Posts: 1,059
Great stay and nice upgrade as globalist
Last week did a 3 night points and cash stay. As a globalist, received a free upgrade to junior suite, a nice 2 room suite with large bath. Mentioned we were celebrating my birthday and received a nice small chocolate cake with candle and happy birthday on it. Nice lounge with made to order eggs and other choices, not a huge buffet but nicely met our needs. Like the selection of appetizers and drinks from 6-8 pm. Great location, try food courts in nearby malls like Ion, to taste local food specialties at a reasonable price.
Jan 3, 2018, 11:53 pm
#964
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,503
Apr 5, 2018, 4:47 pm
#965
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,098
Can anyone advise on Bed comfort here? I'm not a fan of hard beds 
Thanks!
I saw this on Trip Advisor
Thanks!
I saw this on Trip Advisor
Not Grand Hyatt Quality”Reviewed January 8, 2017
We stayed at this property for six nights over the New Year Holiday. Upon arrival we were upgraded to a junior suite on the Grand Club floor and were very happy.
Our room was very spacious and modern in appearance.. It took several calls to housekeeping to fix the issue but we got it worked out. It was about 3:00 a.m. when we arrived so there were not a lot of employees available and could explain the delays. The most positive attributes of this property are the employees of the hotel who were pleasant and always willing to help. The location cannot be beat. The hotel is at the corner of Orchard Street with many restaurants and plenty of shopping. On the downside, this hotel is in need of a major renovation. There is no way that this should be a Grand Hyatt. In fact, I am not sure how it is even a Hyatt. We stayed at the Grand Hyatt in Hong Kong for four nights prior to this property and that is what a Grand should be like. The furniture in the room was worn and the shower was full of mold.
Our room, 2019, was directly under the Grand Club which has hard wood floors. As the chairs moved across the wood floor it echoed in the room and sounded like constant furniture rearranging during the peak hours. Additionally, the bed was so hard and uncomfortable. It was like sleeping on a board. If you like a firm bed or cement floor to sleep on, then this would not be a problem. Even the Grand Club is tired. The smaller room with leather chairs have worn edges and look like they are from the 1980s.
We used Gold Passport Points for this stay and could not be more dissatisfied with the number of points required for this hotel category. We have been Diamond members for 12+ years and we wasted 120,000 points for this stay.
With so many beautiful hotels in Singapore, I would not even add this to the list until a full remodel has been concluded. The location is great and the employees are nice, but the cost for what you get is not worth it.
We stayed at this property for six nights over the New Year Holiday. Upon arrival we were upgraded to a junior suite on the Grand Club floor and were very happy.
Our room was very spacious and modern in appearance.. It took several calls to housekeeping to fix the issue but we got it worked out. It was about 3:00 a.m. when we arrived so there were not a lot of employees available and could explain the delays. The most positive attributes of this property are the employees of the hotel who were pleasant and always willing to help. The location cannot be beat. The hotel is at the corner of Orchard Street with many restaurants and plenty of shopping. On the downside, this hotel is in need of a major renovation. There is no way that this should be a Grand Hyatt. In fact, I am not sure how it is even a Hyatt. We stayed at the Grand Hyatt in Hong Kong for four nights prior to this property and that is what a Grand should be like. The furniture in the room was worn and the shower was full of mold.
Our room, 2019, was directly under the Grand Club which has hard wood floors. As the chairs moved across the wood floor it echoed in the room and sounded like constant furniture rearranging during the peak hours. Additionally, the bed was so hard and uncomfortable. It was like sleeping on a board. If you like a firm bed or cement floor to sleep on, then this would not be a problem. Even the Grand Club is tired. The smaller room with leather chairs have worn edges and look like they are from the 1980s.
We used Gold Passport Points for this stay and could not be more dissatisfied with the number of points required for this hotel category. We have been Diamond members for 12+ years and we wasted 120,000 points for this stay.
With so many beautiful hotels in Singapore, I would not even add this to the list until a full remodel has been concluded. The location is great and the employees are nice, but the cost for what you get is not worth it.
Apr 6, 2018, 2:50 am
#966
Join Date: Sep 2007
Location: Niwot, CO
Programs: AA XP, BA G, AS 100K, Hyatt G
Posts: 146
I must have spent over +90 nights here in the past two years so I have gotten to know some of the staff especially the ones at the club lounge. It is really the people and the service that keeps me coming back. There are certainly other properties in Singapore with newer furnishings and more desirable location. But on a personal level, the GHS is definitely my preferred choice of accommodation in Singapore. I do love a more firm mattress and the bedding here is perfect for me. As for pillows, the default kind is a bit thick for me but you can request to try other types they have.
Apr 7, 2018, 1:00 am
#967
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,329
I've always slept super well here, but having a 16 + hours in the air beforehand seems to help.
For what it's worth, I don't like some Le Meridien's because I find the bed too hard when it's on a platform without box springs.
For what it's worth, I don't like some Le Meridien's because I find the bed too hard when it's on a platform without box springs.
Apr 7, 2018, 6:35 am
#968
Join Date: Jan 2005
Location: Egham, Surrey, UK
Programs: Mucci Champion des Champions, BAG4L, *A Gold, HH DIA, Hyatt Explorist, Hertz Gold, Avis President
Posts: 3,416
My wife and I have been staying at this property for 25+ years and never had a problem with the beds.
Apr 8, 2018, 3:56 pm
#969
Join Date: Oct 2003
Location: All the wrong places..
Programs: SQ TPP, BA Gold, Hyatt Life Glob, SPG/Marriott Life Plat,
Posts: 3,371
I have had a large amount of stays here over the last few years and find the beds pretty comfortable.
A total refurb of the property will start in late 2019, will take 2-3 years to complete and will possibly see an entire tower at a time taken out of service thus halving the number of rooms available.
One of the most annoying things they have done here recently is remove the ability to earn points on alcoholic beverages in all the outlets outside Brixx. Spend there never qualified anyway but to previously give points in other places and recently remove that ability is rather petty.
A total refurb of the property will start in late 2019, will take 2-3 years to complete and will possibly see an entire tower at a time taken out of service thus halving the number of rooms available.
One of the most annoying things they have done here recently is remove the ability to earn points on alcoholic beverages in all the outlets outside Brixx. Spend there never qualified anyway but to previously give points in other places and recently remove that ability is rather petty.
Sep 9, 2018, 3:29 am
#970
Join Date: Dec 2015
Location: SIN
Programs: AY Plat, Marriott Plat
Posts: 224
Noticed this message “children under the age of 12 are welcomed to enjoy the grand club facilities before 5pm...” in the app while trying to make a reservation.
Is this a new policy and anyone who stayed recently with kids can comment if they are making alternative arrangements for evening happy hour?
Last stayed here more than a year ago and there weren’t any restrictions then.
Is this a new policy and anyone who stayed recently with kids can comment if they are making alternative arrangements for evening happy hour?
Last stayed here more than a year ago and there weren’t any restrictions then.
Sep 9, 2018, 7:17 am
#971
Join Date: Oct 2003
Location: All the wrong places..
Programs: SQ TPP, BA Gold, Hyatt Life Glob, SPG/Marriott Life Plat,
Posts: 3,371
Noticed this message “children under the age of 12 are welcomed to enjoy the grand club facilities before 5pm...” in the app while trying to make a reservation.
Is this a new policy and anyone who stayed recently with kids can comment if they are making alternative arrangements for evening happy hour?
Is this a new policy and anyone who stayed recently with kids can comment if they are making alternative arrangements for evening happy hour?
Oct 21, 2018, 11:38 pm
#972
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
They now offer you the use of Oasis (pool bar) or 10 Scotts. In Oasis between 6 and 8pm you can order any food or drinks from the menu, which some can argue is better than the lounge. They like you to pre-book and have vouchers with you. If it gets really busy in Oasis they sometimes bring staff from the lounge down to assist.
Nov 9, 2018, 12:56 am
#973
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,100
Currently staying on a Points+Cash rate and applied a suite upgrade several months ago. At check-in told that suite was in the back building because it was a Points+Cash stay. Of course this is a long walk from the Grand Club and generally annoying. So, it seems that the property is once again giving worse service if you actually use a rate they offer publicly.
Nov 9, 2018, 1:49 am
#974
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,059
Currently staying on a Points+Cash rate and applied a suite upgrade several months ago. At check-in told that suite was in the back building because it was a Points+Cash stay. Of course this is a long walk from the Grand Club and generally annoying. So, it seems that the property is once again giving worse service if you actually use a rate they offer publicly.
Nov 9, 2018, 4:12 am
#975
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,100