SFO_FT

A couple of disappointing service faults recently. They no longer provide newspapers but instead ask guests to use the Reader app. Understand the $ savings they're seeking, but as a Club floor/Diamond, it's nice to have a newspaper to read in the AM while getting ready. On Day 2, I called to request daily newspaper delivery and they said they could, but they'd need to charge -- "eh?!"

They then said they could arrange for The Age at no charge. Received on Day 3 but not Day 4. Pre-checkout invoice shows me being charged for 2 days' papers, despite not receiving on Day 3 and specifically being told I wouldn't be charged. Yes, reception fixed it, but annoying.

Also, the in-room guest directory specifically notes that GC is open for evening food/drinks 6-830pm. Nope! Got there at 810pm and they'd already cleared everything. Again, staff great and prepared a cheese plate for me, but still ... the in-room directory needs an update. Other than that, GH is the same as always. Good and reliable.

m0hamed

I haven't stayed there for a while but doesn't service finish at 8 but the club stays open until later? The PH does the same.

MarkP24

The PH has a club with evening service?

RTW1

Yes, it's one of the exceptions for a PH.

m0hamed

Yes.

Actually, no. Club lounges are not brand standard for a Park Hyatt. In the few where they exist they are Park Lounges (MEL) or Ambassador Lounges (CBR) because they cannot use the term.

PHs with a lounge are in the minority, we're lucky to have two in Australia.

MarkP24

Wow! Thats pretty neat!!

m0hamed

PH Hamburg is the other propert with a Park Lounge.

AKCuisine

Yes, and the Park Hyatt lounge is excellent. There is a wide variety of hot and cold dishes, an open bar, and a beautiful setting with lovely views.

I enjoyed the PH Melbourne far more than the Grand Hyatt MEL.

MarkP24

Thanks! I need to talk it over with my wife, but the PH certainly sounds like a fantastic property.

Shanye2233

Grand Hyatt is better location and bigger rooms. Not sure if the PH gives breakfast downstairs or just lounge access but GH is only in the lounge for diamonds

m0hamed

Suites may be bigger, but rooms are definitely larger, if not double the size at the PH.

RTW1

And the locations are about a 5 minute walk from each other.... So in my opinion that's totally irrelevant for most people. That same argument made me choose the GH when I didn't know any better, and I've regretted it.

SFOPhD

PH diamond breakfast is in the restaurant 6/7 days of the week.

MarkP24

but the lounge at the PH has a breakfast also, correct?

m0hamed

No. It's closed except Sundays.