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Grand Hyatt Melbourne REVIEW - MASTER THREAD

Grand Hyatt Melbourne REVIEW - MASTER THREAD

Old Jan 11, 2000, 7:45 pm
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Grand Hyatt Melbourne REVIEW - MASTER THREAD

Well I have an upcoming vacation to Australia. I had it booked it through Platinum Reservations, 3 nights free using GP points and 2 nights at 50% off using UA cert. I then figured out I would earn the Nights after Nights certificate for 3 free weekend nights. However, this cannot be booked until you have the certificate in hand.

I wrote the GM at the Grand Hyatt Melbourne and in a couple of days received a very nice fax back:

Thank you for your fax.

I am delighted to learn that you will be staying with us in June 2000 for five nights and wish to advise that we are happy to accept your "Nights After Nights" certificaate for the first three nights and the UA Hotel Certificate.

We look forward to welcoming you to Grand Hyatt in June.

Best regards

Mary Averis
Executive Assistant Manager, Rooms

SF1K is offline  
Old Feb 15, 2006, 11:11 am
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As a Diamond what perks will I receive @ Grand Hyatt Melbourne Australia?

Will be going to this property in Early January. Thank you for your help.
flyer121 is offline  
Old Feb 15, 2006, 11:37 am
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Do yourself a favor and change reservation to the Park Hyatt Melbourne

Originally Posted by flyer121
Will be going to this property in Early January. Thank you for your help.
Do yourself a favor and change reservation to the Park Hyatt Melbourne. It is a much better hotel. Also you'll likely be upgraded to a cathedral room, that is huge and has a very nice fireplace. ^
ratnasam is offline  
Old Feb 15, 2006, 1:31 pm
Join Date: May 2003
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Originally Posted by ratnasam
Do yourself a favor and change reservation to the Park Hyatt Melbourne. It is a much better hotel. Also you'll likely be upgraded to a cathedral room, that is huge and has a very nice fireplace. ^
I was going to suggest the same thing. I haven't stayed at the GH, but I would assume you get upgraded to a GC room. At PH MEL, I was upgraded to a cathedral room, plus they have (I believe) the only Club Lounge of any PH I believe, which is open at nights and Sunday mornings. Mon-Sat mornings Diamonds get free certs for the wonderful full buffet. And the locations are very similar, they are only about a 5-10 minute walk away from each other. And when I was there, prices were roughly the same for both properties........
gregorygrady is offline  
Old Feb 16, 2006, 12:38 am
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Stayed at both last year.Hand down PH is far superior. Given the fact you'll be GH Melbourne it wasn't all that bad,RC rooms are average size and nothing special.RC Lounge was quite busy at Breakfast and Cocktail hours.Very average buffet in the morning with scramble eggs in a hot tray and the usual stuff, nothing fantastic.Cocktial at nite were fine ,but nothing that I can remember.All and all OK property but no star in the Hyatt chain.
lovtofly3 is offline  
Old Feb 16, 2006, 6:52 am
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DIamonds will get a regency club floor room, i think about level 25+, rooms are essentially no different to other floors, just higher up and you'll get a DVD player in the room and perhaps a nicer TV. Rooms are relatively small/hotel room in size (esp compared to the PH!), bathrooms have tubs and sep shower. toiletries are standard AU hyatt fare (pretty avg, though occasionally they stock Aveda products which are nicer - or ask housekeeping for them). Everytime I've stayed always get a stock stnadard local vic bottle of wine and 2 fruits (typically a couple of pears, always).

Regency club is excellent, food throughout the day, free wireless internet in the club as well as 2 PC's also free. sep bathroom in lounge, full hot selection in mornings with sweeping views of melbourne skyline, bacon, eggs, salmon, fruits incl strawberries, danish pastries, muffins, cerals, breads, juices - a great feast. This is followed by danishes after 10 or 11am, and then cakes during the day followed by fresh scones and cream about 3pm or so, then about 6pm the hot food comes out and drinks are open 6-8pm or so. they are very strict when it closes and before drinks open. If your room is on the side facing the skyline main part of the city and is near the RC lounge you'll get good internet wireless access for free in your room - 3001, 3002, 3201, 3202. etc. Never expect a suite as a diamond at the property - I stayed there about 20 times last year, not once was i given one, and i've only had a corner room down the end once, only a tad larger with windows on two walls. I've incorrectly received a gift of a book and choc coated strawberries once - that was a nice surprise, but it's always the bottle of wine. Water pressure is not great. you get free gym access as a GP member. Gym is awesome - pool, and it's actually a commercial gym too. Though the PH pool is really quite beautiful and the gym is a cozy size with modern equipment. I choose to stay at the GH for a better rate and closer to CBD for work, the PH is truly one of the finest properties in Australia, GH is just a big commercial property squeezing as many rooms in as possible. You get free apples near the lifts on all RC floors. Not much else to say. Points credit a little bit slow here - but online request ensures they come up within a week of the stay if you ask online post stay. P.S> if you're styaing a fri, sat or sun - register for the 3k bonus points promo.
kawoh is offline  
Old Feb 16, 2006, 10:25 am
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Another comparison

Kawoh paints an accurate assessment.
My experience with the Grand Hyatt Regency Club staff was excellent.
As others stated the accommodations at the Park Hyatt are superior.
However everything about my last stay was significantly better at the Grand Hyatt in Melbourne.

Here are my reasons where the Grand Hyatt Melbourne excels IMO
Better Location
Independently run health club and spa with larger variety of equipment
Excellent General Manager
Superb Regency Club with an excellent and friendly staff
Lower rates typically
Helpful International clock on nightstand telling you the time in major cities
Excellent shower great water pressure

As Kawoh states the downside at the Grand Hyatt is that they dont typically upgrade to suites even on a one night stay.
But in all fairness it is not a part of the stated t&c conditions of GP so all acts of kindness are good will gestures on behalf of the hotel.

My last stay at both hotels last year 02- 05 had the Grand Hyatt as the total winner hands down (rooms aside)
The Park Hyatt Melbourne has had recent problems as stated by others here on FT with regards to staff training of Hyatt Gold Passport procedures. The Regency Club would be open some days and closed the others with no notice to the guest.
One would arrive and find other guests wandering around the hallways confused as to what the procedure was.
There was also no concierge on duty anytime during my stay with one phone operator trying to play numerous roles for guest services. I believe the hotel is trying to cut costs.

At the end of the day I let the failures go unreported as the Diamond recognition for my accommodations were excellent. So who cares if housekeeping forgot to show up one day. The staff were very nice especially the front office manager who was exceptional and came up personally to greet me upon my arrival.
Room service quality at The Park Hyatt Melbourne had also fallen in quality dramatically.Probabaly a change in chef(s)
Both properties offer excellent value to GP guests

Have a great stay!

Last edited by 777 global mile hound; Feb 21, 2006 at 6:44 pm
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Old Feb 16, 2006, 10:34 am
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Originally Posted by flyer121
I do not have a choice and will be staying @ GH
That's too bad; not only is the PH Melbourne perhaps one of the very best Hyatts in the world...they have outstanding Diamond treatment, some of the best anywhere.

The GH is "okay" - both in terms of the hotel itself and Diamond treatment.
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Old Feb 16, 2006, 7:47 pm
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My experiences at the PHM have been totally opposite to the above poster's. Room stock is excellent in size and in ORIGINAL appointments but getting overdue for renovation. Service is absolutely terrible, approaching the catastrophe level on my last stay (which I have already discussed in another thread and won't revisit here).

As a member of executive management at another Hyatt once said to me about this property, "that's what happens when they focus just on profitability instead of increasing revenue levels to where profitability takes care of itself."
RichardInSF is offline  
Old Feb 21, 2006, 2:41 pm
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Originally Posted by RichardInSF
My experiences at the PHM have been totally opposite to the above poster's. Room stock is excellent in size and in ORIGINAL appointments but getting overdue for renovation. Service is absolutely terrible, approaching the catastrophe level on my last stay (which I have already discussed in another thread and won't revisit here).
Your post reminds me of your thread on this hotel from some time ago...all I will say is I have found Richard's posts to be of the utmost help in the past, so take his words as true. However I think it is fair to say that generally, there has been more praise for this property than criticism in the past on FT. Richard, they really need to make this right for you in some way, I still feel the pain is there for you!
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Old Sep 6, 2006, 4:08 pm
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"Mystery Dice" rate at GH Melbourne

I was just making a reservation at GH Melbourne for some upcoming business travel. I found rates like 238.50 AUD for the Hyatt.com rate and 265 AUD for the prevailing rate--not surprising. Then there was the "Mystery Dice" rate of 275 AUD. Huh?

Clicking on "Rate Details" shows "Valet Parking: City Club Health and Fitness Centre:1 Mystery Gift Per Night Per Room: Features: -on Check-in Guests Will Roll A Dice For A Mystery Gift -Receive 1 Mystery Gift Per Night, Per Room -the Mystery Gift Must Be Taken on This Particular Stay, Cannot Be Used For A Future Stay. -Mystery Gift May Include An Upgrade or Dinner or Breakfast or Massage Etc -Tax Included".

So for 10 AUD I can get a mystery gift. Have you ever heard of anything remotely like this outside of a casino?

My colleague pointed out that the full list of mystery gifts is not published--note the "Etc"--and "the Mystery Gift Must Be Taken". He warned me that the mystery gift might be a slap on the head with a wet haddock, and that if I book this rate I must take it.
SJC1K is offline  
Old Sep 7, 2006, 5:43 pm
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Gambling is popular in Australia, though two-up is more common than dice. I've had motels in remote locations flip me for double or nothing.

Now, with the $20 trick,they'll bring you the special dice at the Hyatt.
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Old Dec 30, 2006, 5:08 am
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Grand Hyatt Melbourne - Club Check In Q

Hi, this is a very basic question for most of you out there.

Having stayed at a few Hyatt's before, never had to the need to use the Club check in facilties.

So specificially for the Grand Hyatt Melbourne, when I drop off the car for Valet, where do I go ? I know I need one of the top floors but that's it
AndDee is offline  
Old Dec 31, 2006, 3:56 pm
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I always check-in at the front desk first. They will always direct me to the RC/GC if there is check-in available there at that particular time.

Although I've walked through the GH Melbourne, I've never actually stayed there so I can't answer your question firsthand about the Club check-in.
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Old Jul 26, 2007, 3:42 am
Join Date: Jan 2005
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Here is a copy of the email I recieved:

Dear Mr SwissCircle,

In early August Grand Hyatt Melbourne will begin an AUD $40 million renovation which will include a refurbishment of the hotel’s upper and lower lobbies, Russell Street and Collins Street entrances, Plane Tree Café and Bar Deco as well as the addition of an exclusive retail environment and brand new events venue called the Residence.

The renovation’s design will be completed by a team of leading Australian architects and interior designers including Bar Studio, Billard Leece and Graphos Architects.

Given the significance of the work being undertaken we will ensure that our guests are kept well informed of the project’s progress. Grand Hyatt Melbourne is committed to improving the hotel’s facilities and being transparent with its guests the changes that will take place within the hotel during the next 12 to 15 months.

During the initial demolition and construction phase of the hotel’s redevelopment, the hotel’s Collins Street entrance will be closed and all hotel guests and visitors will enter and depart the hotel at the Russell Street entrance and porte cochere.

During the secondary phase of the renovation, the Russell Street entrance will be re-built and all hotel guests will arrive and leave from the contemporary and new Collins Street entrance.

There will be a demolition of the existing Hyatt Food Court and Bars and Hyatt retail plaza. In August, the hotel’s main lobby will close and an extensive removal of the lobby’s Italian marble will take place. The hotel’s Lumina room on level 8 and grape wine store and tasting room are now closed.

Building works will be undertaken Monday through until Saturday from 7.30am until 6pm daily.

Hoardings will be erected between main construction areas and operational floors within the hotel with every effort made to minimise any inconvenience to our hotel guests.

The hotel’s popular breakfast buffet will be re-located to one of the hotel’s recently renovated function rooms on level eight.

Previously, the exclusive Grand Club lounge has been accessible only to Grand Club and suite guests, however, during the redevelopment from 8pm onwards, the lounge will be open to all hotel guests where they may be able to soak up the exceptional city views while enjoying elegant cocktails and full bar service.

The yet to be renamed Plane Tree Café will undergo a radical refurbishment that will transform the well-loved restaurant into a contemporary dining icon of Collins Street.

The restaurant will feature an all day bar and bistro, dishes made to order, a display kitchen that guests may enter, an abundance of natural light and a variety of dining areas including banquette seating overlooking Russell Street. The restaurant will also feature a private dining room as well as a relaxing lounge area.

In contrast to Plane Tree Café’s fresh light palette of neutral tones, Bar Deco will be moody, dark and dramatic. Bar Deco will be filled with rich warm features and a new addition will be an outdoor room. Bar Deco regulars need fear not, the essence of the original Bar Deco will be retained and refined. The décor will be plush, inviting and will provide a club-like atmosphere complete with fireplaces, a wine room and courtyard.

After almost 21 years of operation, Grand Hyatt Melbourne will continue to position the hotel as one of the city’s superior hotels. It is anticipated that the hotel’s new restaurant and bar will open in June 2008 and that the Residence will be unveiled in September 2008. The entire redevelopment of the hotel will be completed by October 2008 in time to host the hotel’s Spring Carnival special events and celebrations.

Should I be able to assist you in any way with your bookings or should I be able to answer any of your questions, please do not hesitate to contact me on 03 9653 4604 or via email at.

Kindest regards,

Liz Fleming
Executive Assistant Manager - Rooms

Last edited by SwissCircle; Jul 26, 2007 at 12:06 pm
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