Hyatt Proactively Credited Missing Points
Dec 13, 2011, 10:30 am
#1
Original Poster
Join Date: May 2008
Location: New Jersey
Programs: UA GS 1.7MM, Hyatt Lifetime Glob, Marriott Titanium/Lifetime Platinum
Posts: 1,272
Hyatt Proactively Credited Missing Points
I checked my GP account online and saw 5,055 points were added today in the "Base" column with the description of "Other." There was no description of the activity. I called GP customer service and it took a few minutes on hold to get an answer, but I was told that Hyatt went through my account and saw some incorrect points postings. The net result was 5,055 points added to my account, which I was told was the shortfall. No further details were available.
A big ^ for unexpected points, and for getting one-half of one percent closer to Lifetime Diamond status (
)
A big
to me for, apparently, not keeping well-enough track of my stay credits.
Is this an isolated incident or something more widespread? If the latter, what could have prompted it (perhaps an acknowledgement of the shortcomings of GP's point-posting system)?
Edit: I guess I can't assume these count towards Lifetime Diamond status, as Hyatt Visa points also post as "Base," but do not (I believe) count towards that status.
A big ^ for unexpected points, and for getting one-half of one percent closer to Lifetime Diamond status (
)A big
to me for, apparently, not keeping well-enough track of my stay credits.Is this an isolated incident or something more widespread? If the latter, what could have prompted it (perhaps an acknowledgement of the shortcomings of GP's point-posting system)?
Edit: I guess I can't assume these count towards Lifetime Diamond status, as Hyatt Visa points also post as "Base," but do not (I believe) count towards that status.
Last edited by CopperSteve; Dec 13, 2011 at 11:47 am Reason: New information
Dec 13, 2011, 12:14 pm
#6
Ambassador: Alaska Airlines
Join Date: Jul 2009
Location: Seattle
Programs: AS MVP Gold
Posts: 2,732
611 points for me. I wonder if this is to make up for all the minor differences for regularly posted points. I routinely find stays that post 5-20% less points than they should, but I never call because the difference is so ridiculous.
I will say HGP has made some definite improvements lately on points posting. It's clear that someone has started caring about making things right.
I will say HGP has made some definite improvements lately on points posting. It's clear that someone has started caring about making things right.
Dec 13, 2011, 12:45 pm
#9
Company Representative - Gold Passport by Hyatt
Join Date: Jun 2011
Posts: 42
Follow Up From Hyatt Gold Passport
Dear FlyerTalkers,
Recently, we identified a system error that caused an incorrect number of Hyatt Gold Passport points to post to some member accounts. After a comprehensive evaluation, we have made the required adjustments to ensure that these members received a credit with the proper number of points.
Please note, if your account was impacted by this error, you will be communicated to directly via e-mail or direct mail.
If you have any questions or concerns, please contact Hyatt Gold Passport Customer Service toll free at 1.800.228.3360 in the U.S. and Canada or 1.402.593.8615 when outside the U.S. and Canada, or by e-mail at [email protected].
I wish you a warm and wonderful holiday season.
Safe travels,
Jeff Zidell
VP, Hyatt Gold Passport
Recently, we identified a system error that caused an incorrect number of Hyatt Gold Passport points to post to some member accounts. After a comprehensive evaluation, we have made the required adjustments to ensure that these members received a credit with the proper number of points.
Please note, if your account was impacted by this error, you will be communicated to directly via e-mail or direct mail.
If you have any questions or concerns, please contact Hyatt Gold Passport Customer Service toll free at 1.800.228.3360 in the U.S. and Canada or 1.402.593.8615 when outside the U.S. and Canada, or by e-mail at [email protected].
I wish you a warm and wonderful holiday season.
Safe travels,
Jeff Zidell
VP, Hyatt Gold Passport
Dec 13, 2011, 2:24 pm
#12
Join Date: Sep 2011
Location: DFW
Programs: 2.4mm++ AA Plat, Hlt Diam, Hyt Globaist, Mrrt Gold, Gold Pts, MilesForDreams.com, etc.. etal..
Posts: 428
Me Too
I saw them this morning and got the email this afternoon.
I recieved a bit over 3,000
BRAVO to Hyatt for fixing what we knew was broken (their points posting) but did not know what the real numbers were.
Nicely done!
I recieved a bit over 3,000
BRAVO to Hyatt for fixing what we knew was broken (their points posting) but did not know what the real numbers were.
Nicely done!
Dec 13, 2011, 2:44 pm
#13
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Recently, we identified a system error that caused an incorrect number of Hyatt Gold Passport® points to post to your account. After a comprehensive evaluation, we have credited 100 points to your account.
Dec 13, 2011, 3:16 pm
#14
Join Date: Mar 2011
Location: Seattle
Programs: Hyatt, Marriott, Delta, Alaska
Posts: 636
I got an email telling me how "they had identified a system error...". No, they didn't. WE did. We told them about it, and after taking their sweet time, they fixed it.
That being said, I am glad the matter is resolved.
That being said, I am glad the matter is resolved.
Dec 13, 2011, 3:48 pm
#15
Join Date: Mar 2004
Location: On the road, 24/7/365
Posts: 3,467
Welcome, 365
Diamond
Recently, we identified a system error that caused an incorrect number of Hyatt Gold Passport® points to post to your account. After a comprehensive evaluation, we have credited 42,110 points to your account.
We regret this error occurred, and we sincerely apologize for any inconvenience this miscalculation may have caused. You should feel confident we have made the required adjustments to ensure you receive the proper number of points for all your stays at Hyatt hotels.
If you have any questions or concerns, please contact Hyatt Gold Passport Customer Service
-----------------------------
I'd never have noticed. I don't use my points. Still, relative to the previous posts, this seems like a relatively large number. Oh well....
Diamond
Recently, we identified a system error that caused an incorrect number of Hyatt Gold Passport® points to post to your account. After a comprehensive evaluation, we have credited 42,110 points to your account.
We regret this error occurred, and we sincerely apologize for any inconvenience this miscalculation may have caused. You should feel confident we have made the required adjustments to ensure you receive the proper number of points for all your stays at Hyatt hotels.
If you have any questions or concerns, please contact Hyatt Gold Passport Customer Service
-----------------------------
I'd never have noticed. I don't use my points. Still, relative to the previous posts, this seems like a relatively large number. Oh well....