Hyatt Proactively Credited Missing Points
Dec 13, 2011 | 3:48 pm
#16
Join Date: Mar 2010
Location: IND
Programs: HH Diamond, Hyatt Diamond, SGC Gold, IHG Plat, Delta Diamond, Cont Gold, US Air Chairmans
Posts: 206
Welcome, Josh C
Membership Number: xxxxxx
Diamond
MY ACCOUNT
Recently, we identified a system error that caused an incorrect number of Hyatt Gold Passport® points to post to your account. After a comprehensive evaluation, we have credited 12,363 points to your account.
We regret this error occurred, and we sincerely apologize for any inconvenience this miscalculation may have caused. You should feel confident we have made the required adjustments to ensure you receive the proper number of points for all your stays at Hyatt hotels.
If you have any questions or concerns, please contact Hyatt Gold Passport Customer Service toll free at 1.800.228.3360 in the U.S. and Canada or 1.402.593.8615 when outside the U.S. and Canada, or by e-mail at [email protected].
We look forward to welcoming you again very soon.
Kind regards,
Jeff Zidell
Vice President
Hyatt Gold Passport
Membership Number: xxxxxx
Diamond
MY ACCOUNT
Recently, we identified a system error that caused an incorrect number of Hyatt Gold Passport® points to post to your account. After a comprehensive evaluation, we have credited 12,363 points to your account.
We regret this error occurred, and we sincerely apologize for any inconvenience this miscalculation may have caused. You should feel confident we have made the required adjustments to ensure you receive the proper number of points for all your stays at Hyatt hotels.
If you have any questions or concerns, please contact Hyatt Gold Passport Customer Service toll free at 1.800.228.3360 in the U.S. and Canada or 1.402.593.8615 when outside the U.S. and Canada, or by e-mail at [email protected].
We look forward to welcoming you again very soon.
Kind regards,
Jeff Zidell
Vice President
Hyatt Gold Passport
Dec 13, 2011 | 4:08 pm
#18
Join Date: Mar 2011
Location: Seattle
Programs: Hyatt, Marriott, Delta, Alaska
Posts: 636
Welcome, 365
Diamond
Recently, we identified a system error that caused an incorrect number of Hyatt Gold Passport® points to post to your account. After a comprehensive evaluation, we have credited 42,110 points to your account.
We regret this error occurred, and we sincerely apologize for any inconvenience this miscalculation may have caused. You should feel confident we have made the required adjustments to ensure you receive the proper number of points for all your stays at Hyatt hotels.
If you have any questions or concerns, please contact Hyatt Gold Passport Customer Service
-----------------------------
I'd never have noticed. I don't use my points. Still, relative to the previous posts, this seems like a relatively large number. Oh well....
Diamond
Recently, we identified a system error that caused an incorrect number of Hyatt Gold Passport® points to post to your account. After a comprehensive evaluation, we have credited 42,110 points to your account.
We regret this error occurred, and we sincerely apologize for any inconvenience this miscalculation may have caused. You should feel confident we have made the required adjustments to ensure you receive the proper number of points for all your stays at Hyatt hotels.
If you have any questions or concerns, please contact Hyatt Gold Passport Customer Service
-----------------------------
I'd never have noticed. I don't use my points. Still, relative to the previous posts, this seems like a relatively large number. Oh well....
Dec 13, 2011 | 4:11 pm
#19
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, IHG Plat Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 22,657
Welcome, 365
Diamond
Recently, we identified a system error that caused an incorrect number of Hyatt Gold Passport® points to post to your account. After a comprehensive evaluation, we have credited 42,110 points to your account.
We regret this error occurred, and we sincerely apologize for any inconvenience this miscalculation may have caused. You should feel confident we have made the required adjustments to ensure you receive the proper number of points for all your stays at Hyatt hotels.
If you have any questions or concerns, please contact Hyatt Gold Passport Customer Service
-----------------------------
I'd never have noticed. I don't use my points. Still, relative to the previous posts, this seems like a relatively large number. Oh well....
Diamond
Recently, we identified a system error that caused an incorrect number of Hyatt Gold Passport® points to post to your account. After a comprehensive evaluation, we have credited 42,110 points to your account.
We regret this error occurred, and we sincerely apologize for any inconvenience this miscalculation may have caused. You should feel confident we have made the required adjustments to ensure you receive the proper number of points for all your stays at Hyatt hotels.
If you have any questions or concerns, please contact Hyatt Gold Passport Customer Service
-----------------------------
I'd never have noticed. I don't use my points. Still, relative to the previous posts, this seems like a relatively large number. Oh well....
Dec 13, 2011 | 5:59 pm
#20
Join Date: Jul 2010
Location: Washington, DC
Programs: SPG Gold, Marriott Gold, United 1K
Posts: 115
I got 4,000 points and was notified by email. Must say it's a very nice surprise - and I thought I kept track of every *single* point I was entitled to. This is another reason I've been so loyal to the Hyatt chain and what a nice way to tell your customers that you value their patronage? Kudos!
Dec 13, 2011 | 6:07 pm
#21
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 18,255
I got 991, even though it's a relatively small number, it's the only loyalty program that has ever done this for me uninitiated which makes it impressive regardless of the amount.
Dec 13, 2011 | 6:08 pm
#22
Join Date: Sep 2011
Location: DFW
Programs: 2.4mm++ AA Plat, Hlt Diam, Hyt Globaist, Mrrt Gold, Gold Pts, MilesForDreams.com, etc.. etal..
Posts: 428
It was nice of them to get this fixed.
Seeing all the love on the American board about the system wide double miles just announced makes me think maybe Hyatt would want to top it. After all all those eltes flying on milwage runs in January are going to need rooms.
Perfect time for a double stay bonus offer
Seeing all the love on the American board about the system wide double miles just announced makes me think maybe Hyatt would want to top it. After all all those eltes flying on milwage runs in January are going to need rooms.
Perfect time for a double stay bonus offer
Dec 13, 2011 | 7:12 pm
#23
Join Date: Apr 2010
Location: Switzerland
Posts: 259
Dec 13, 2011 | 7:26 pm
#24
Moderator: LGBTQ+ Travel & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,301
Dec 13, 2011 | 7:41 pm
#25
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,437
+9K and change.
But...WHY???
What "glitch" caused this. I have NO IDEA where I was shorted 10K. Have only been a diamond for ~5yrs or so...and I keep track of all my points...
But...WHY???
What "glitch" caused this. I have NO IDEA where I was shorted 10K. Have only been a diamond for ~5yrs or so...and I keep track of all my points...
Dec 13, 2011 | 7:57 pm
#26
Join Date: Mar 2004
Location: On the road, 24/7/365
Posts: 3,589
(Unfortunately) They "flow" back to my employer. 
I guess that's a lot of points for a guy who rarely stays anywhere but Hyatt Places (in the Hyatt family).
I did a little searching of the forum, but failed to locate an answer: where did the points disappear? Never credited? Base or bonus or both? Removed improperly?
I guess that's a lot of points for a guy who rarely stays anywhere but Hyatt Places (in the Hyatt family).
I did a little searching of the forum, but failed to locate an answer: where did the points disappear? Never credited? Base or bonus or both? Removed improperly?
Last edited by 365RoadWarrior; Dec 13, 2011 at 8:05 pm
Dec 13, 2011 | 8:11 pm
#27
Join Date: Sep 2011
Location: DFW
Programs: 2.4mm++ AA Plat, Hlt Diam, Hyt Globaist, Mrrt Gold, Gold Pts, MilesForDreams.com, etc.. etal..
Posts: 428
I have a feeling this is part of the reoccuring issue of points posting not equaling the dollars spent.
After years of trying to reconcile my bills, I gave up. I never could figure out how $x x 5 pts was so hard for software.
After years of trying to reconcile my bills, I gave up. I never could figure out how $x x 5 pts was so hard for software.
Dec 13, 2011 | 10:51 pm
#28
Join Date: Jul 2007
Location: San Jose, CA
Programs: AA EXP, UA *G, Hilton Gold, Hyatt Diamond
Posts: 341
Dec 14, 2011 | 3:19 am
#30
Join Date: Mar 2011
Location: Seattle
Programs: Hyatt, Marriott, Delta, Alaska
Posts: 636
I was credited with over 7,000 points, and I thought I kept pretty close track of it, too. And that was AFTER the 2011 charges, which I had already gotten corrected.
I am glad they didn't have to be nagged to make the fix retroactive.
I am glad they didn't have to be nagged to make the fix retroactive.