iPhone App
Dec 15, 2011 | 3:12 pm
#48
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, IHG Plat Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 22,653
Bill, is there any update on showing more than six reservations? Thanks!
Dec 16, 2011 | 1:04 pm
#50
Company Representative - Hyatt e-Commerce
Join Date: Jan 2005
Posts: 74
Dec 16, 2011 | 1:05 pm
#51
Company Representative - Hyatt e-Commerce
Join Date: Jan 2005
Posts: 74
Dec 16, 2011 | 1:13 pm
#52
Company Representative - Hyatt e-Commerce
Join Date: Jan 2005
Posts: 74
Bill from E-Commerce here. We're discussing whether we should create one. Interestingly, 5% of our traffic comes from the iPad right now. The web site is very usable on the iPad. Our destination pages, like newyork.destinations.hyatt.com look particularly good - almost as if they'd been designed specifically to look good on an ipad ;-)
Feb 16, 2012 | 9:45 am
#54
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,431
APP BUG??
Hey Everyone,
Recently I booked a room, wrong date, (by accident) not a prepay rate, cancellation day of reservation, I corrected the date 5 minutes later. Everything was showing correct on the app. I was checking in today not yesterday. At 11pm central, I get an email from the hotel, my reservation had changed. I wake up, look at the app, and the reservation is gone. I called the hotel to ask what happened, (I was told I was charged for no show) I explained and was told sorry, but you were no show, I can charge you for a room tonight if you would like? I asked to speak to a manager, I was told sorry but he will not change it. You've been charged already. I advised, I would stay somewhere else today.
I called Hyatt Diamond line, and was told sorry we can't help you, hotel must change it for you.
A bit disappointed as everything showed correct until I got the email yesterday. Diamond line was very nice, but she could not help..
Anyone else try to change a reservation on the app?
Recently I booked a room, wrong date, (by accident) not a prepay rate, cancellation day of reservation, I corrected the date 5 minutes later. Everything was showing correct on the app. I was checking in today not yesterday. At 11pm central, I get an email from the hotel, my reservation had changed. I wake up, look at the app, and the reservation is gone. I called the hotel to ask what happened, (I was told I was charged for no show) I explained and was told sorry, but you were no show, I can charge you for a room tonight if you would like? I asked to speak to a manager, I was told sorry but he will not change it. You've been charged already. I advised, I would stay somewhere else today.
I called Hyatt Diamond line, and was told sorry we can't help you, hotel must change it for you.
A bit disappointed as everything showed correct until I got the email yesterday. Diamond line was very nice, but she could not help..
Anyone else try to change a reservation on the app?
Feb 16, 2012 | 11:47 am
#55
Moderator: LGBTQ+ Travel & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,301
Hey Everyone,
Recently I booked a room, wrong date, (by accident) not a prepay rate, cancellation day of reservation, I corrected the date 5 minutes later. Everything was showing correct on the app. I was checking in today not yesterday. At 11pm central, I get an email from the hotel, my reservation had changed. I wake up, look at the app, and the reservation is gone. I called the hotel to ask what happened, (I was told I was charged for no show) I explained and was told sorry, but you were no show, I can charge you for a room tonight if you would like? I asked to speak to a manager, I was told sorry but he will not change it. You've been charged already. I advised, I would stay somewhere else today.
I called Hyatt Diamond line, and was told sorry we can't help you, hotel must change it for you.
A bit disappointed as everything showed correct until I got the email yesterday. Diamond line was very nice, but she could not help..
Anyone else try to change a reservation on the app?
Recently I booked a room, wrong date, (by accident) not a prepay rate, cancellation day of reservation, I corrected the date 5 minutes later. Everything was showing correct on the app. I was checking in today not yesterday. At 11pm central, I get an email from the hotel, my reservation had changed. I wake up, look at the app, and the reservation is gone. I called the hotel to ask what happened, (I was told I was charged for no show) I explained and was told sorry, but you were no show, I can charge you for a room tonight if you would like? I asked to speak to a manager, I was told sorry but he will not change it. You've been charged already. I advised, I would stay somewhere else today.
I called Hyatt Diamond line, and was told sorry we can't help you, hotel must change it for you.
A bit disappointed as everything showed correct until I got the email yesterday. Diamond line was very nice, but she could not help..
Anyone else try to change a reservation on the app?
Feb 19, 2012 | 2:53 am
#57
Join Date: Dec 2009
Programs: DL PM, Hyatt Plat, SPG Gold
Posts: 1,083
I tried to make a change to a reservation via the app and couldn't accomplish what I was trying to do. I think it was to make a change to the bedding type from single bedded to double bedded room. Had to get to the laptop to make the change.
Feb 29, 2012 | 5:23 am
#59
Join Date: Jun 2010
Programs: Hyatt&Hilton&BW Diamond,GHA Black,Marriott Plat,SPG Gold,AB Platinum,TK Elite,AZ Alata Plus,EY Gold
Posts: 224
Also my opinion, the website is all right on the iPad.
Spend your time improving the iPhone app!
Spend your time improving the iPhone app!
Bill from E-Commerce here. We're discussing whether we should create one. Interestingly, 5% of our traffic comes from the iPad right now. The web site is very usable on the iPad. Our destination pages, like newyork.destinations.hyatt.com look particularly good - almost as if they'd been designed specifically to look good on an ipad ;-)