iPhone App
 

Anyone else try the new iPhone app that came out last week for Hyatt? I've been very pleasantly surprised with it for a v1.0 product especially considering the problems I've had on hyatt.com. I've only seen a bug or two so far (mainly with some reservations not matching with hyatt.com) and it seems like a very attractive, nice interface. Great job Hyatt! ^

runs off to download it :D

I'm right behind you.....

I've just downloaded it and so far I'm quite pleased with it! I can't seem to access my stay history though, which would be quite nice.

Downloaded it, signed in and tried to see if it accurately showed my future reservations. Got an "Unexpected system error occurred". Then "We are unable to process your request now. Please try again later."

Seems just as reliable as the regular website.

Hi, Bill from Hyatt E-Commerce here. I'd be very interested in anyone with problems of any sort.

huskergreg, were you able to retrieve your reservations? The only bugs we've seen like the one you reported are when the cell connection fails. We're looking to improve the error messaging in this case.

Also, I'd be interested in thoughts people have for new features. Our intention was to put the key things people most frequently do front and center (search/book, retrieve reservations, mapping, directions, time, weather, saving favorite hotels, checking in/out, canceling when necessary, checking gp balance). Things in the on-deck circle: an android version (underway), remembering your credit card if desired, deeper integration for checking/out.

Hi Bill,

Great job to you and your team on this app - it really is fantastic! It has almost all the data I could have wanted it to have and I really like the graphic interface.

The only problems I've had so far are:

1. For more complex reservations, it doesn't show the entire reservation. Some reservations with multiple nights or multiple rooms only show a portion of the reservation.

2. If you click on "reservations," it shows upcoming stays grouped by hotel, but it only seems to show 6 hotel maximum. So all my other stays at other Hyatt's beyond these first 6 hotels are not viewable via this reservations link. I'd rather have the reservations link go into the full list of reservations like you get when you click on "GoldPassport" then "Reservations" which lists all upcoming stays in order by date.

3. Similarly, favorites only hold 6 favorite hotels and personally I'd like to store a lot more than 6.

4. When I try to make a reservation, sometimes the price that initially shows up when I search for dates changes once I click through to the next page. (This only happened once or twice)

Ideas for future versions:

1. You can cancel reservations, but there is no link to change reservations.

2. It would be nice to see account history too to make sure points/stays have been credited correctly (and if not a button to point out missing points)

3. The offers section is a little weak now - I think this section has a lot of potential. Also it would be great to have a list of offers for my "favorite" hotel list.

4. A general request for both this app and hyatt.com - I would love a "monthly" view to see all the daily rates for a property for a month for stays to help decide when to shedule a trip. Like travelocity offers showing a small calender for the month with the daily rate for each day.

I've been unable to access reservations when connected by Wi-Fi or by AT&T 3G service.

It's on my iPad - I'm unable to access reservations via Wi-Fi also.

I'd heard some whispers of this at the OWMD launch party, so I'm glad to see that it came to fruition ^

Downloading now, but noticed that it's got 5 stars with 11 ratings! Isn't this Hyatt we're talking about? ;)


ETA: I'm not having any issues accessing my reservations via my iPhone 4 (AT&T 3G)

oc2005, Thanks for your comments and helping us make the app better. Below are my responses. Best, Bill

Hi Bill,

Great job to you and your team on this app - it really is fantastic! It has almost all the data I could have wanted it to have and I really like the graphic interface.

The only problems I've had so far are:

1. For more complex reservations, it doesn't show the entire reservation. Some reservations with multiple nights or multiple rooms only show a portion of the reservation.
Hmmm... We'll look into this. I'll PM you and if you'd be willing to share your GP number we'll take a look at your particular issue.

2. If you click on "reservations," it shows upcoming stays grouped by hotel, but it only seems to show 6 hotel maximum. So all my other stays at other Hyatt's beyond these first 6 hotels are not viewable via this reservations link. I'd rather have the reservations link go into the full list of reservations like you get when you click on "GoldPassport" then "Reservations" which lists all upcoming stays in order by date.
It is supposed to show them all. We'll investigate.

3. Similarly, favorites only hold 6 favorite hotels and personally I'd like to store a lot more than 6.
We did this on purpose. Beyond 6, we were concerned that we'd have to offer the ability to reorder and manage beyond just the list. We also thought it something of an edge case that someone would want to have more than 6. This is on the list to address. Would other people on the forum like more than 6?

4. When I try to make a reservation, sometimes the price that initially shows up when I search for dates changes once I click through to the next page. (This only happened once or twice)
This should not happen unless the rate changed. This should be very rare. Can you PM me the market and any details you remember so we can take a look?

Ideas for future versions:

1. You can cancel reservations, but there is no link to change reservations.
Change is harder. It is on the list but I think would be in a second round after we built out the other platforms and address language versions.

2. It would be nice to see account history too to make sure points/stays have been credited correctly (and if not a button to point out missing points)
On the list.

3. The offers section is a little weak now - I think this section has a lot of potential. Also it would be great to have a list of offers for my "favorite" hotel list.
We'll add this to the enhancement list. One thing we're thinking is adding favorites to Hyatt.com itself.


4. A general request for both this app and hyatt.com - I would love a "monthly" view to see all the daily rates for a property for a month for stays to help decide when to shedule a trip. Like travelocity offers showing a small calender for the month with the daily rate for each day.
We're looking at some booking engine enhancements and will take a look at this during that project.

I'm PMing with huskergreg to investigate his problem. For anyone else who encounters a problem retrieving a reservation, and would like to help out, could you PM me the following:

1) Are you able to access other functions like search?
2) Are you accessing the reservation from logging in or retreiving with a conf number?
3) What iphone do you have and what is your iOS version?

Best, Bill

Photo gallery
 

I don't know if you noticed, but when you're looking at the photo gallery, you can rotate your phone into landscape and get big full screen photos.

Looks like I'm experiencing the same issue with only six reservations appearing.. When I first opened the app, I had a list of them, and now they show up as full screen items that I have to swipe side-side to see the next one..

fwiw, here are some pics of the app for those of you without an iPhone.

http://friendlyskies.smugmug.com/pho...-WvxKkwN-L.jpghttp://friendlyskies.smugmug.com/pho...-XVpqbw9-L.pnghttp://friendlyskies.smugmug.com/pho...-8JLqmrg-L.jpghttp://friendlyskies.smugmug.com/pho...-SLKCm8R-L.jpg