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-   Hyatt | World of Hyatt (https://www.flyertalk.com/forum/hyatt-world-hyatt-418/)
-   -   iPhone App (https://www.flyertalk.com/forum/hyatt-world-hyatt/1276675-iphone-app.html)

greatwhitenorth Nov 20, 2011 11:46 pm

iPad?
 
Any info when an iPad app will be available?

thecoldhandoftechnology Nov 21, 2011 11:25 am

Website vs. App
 
Noticed last week that the App WAS working while the website was down.^ Thumbs up for that!

FriendlySkies Dec 15, 2011 3:12 pm

Bill, is there any update on showing more than six reservations? Thanks!

RDB68 Dec 15, 2011 3:14 pm

Any idea when an Android app will be available? Last I heard, Android was the most popular platform ...

bbernahl Dec 16, 2011 1:04 pm


Originally Posted by FriendlySkies (Post 17634347)
Bill, is there any update on showing more than six reservations? Thanks!

Bill from E-commerce here. We are in final testing of a 1.1 version that will fix a number of small things and expand the # of reservations.

bbernahl Dec 16, 2011 1:05 pm


Originally Posted by RDB68 (Post 17634364)
Any idea when an Android app will be available? Last I heard, Android was the most popular platform ...

Bill from E-commerce here. We'll launch the android version early next year, it is in development now.

bbernahl Dec 16, 2011 1:13 pm


Originally Posted by greatwhitenorth (Post 17489142)
Any info when an iPad app will be available?

Bill from E-Commerce here. We're discussing whether we should create one. Interestingly, 5% of our traffic comes from the iPad right now. The web site is very usable on the iPad. Our destination pages, like newyork.destinations.hyatt.com look particularly good - almost as if they'd been designed specifically to look good on an ipad ;-)

RDB68 Dec 16, 2011 10:26 pm


Originally Posted by bbernahl (Post 17640268)
Bill from E-commerce here. We'll launch the android version early next year, it is in development now.

Ye-ha! ^:D

LASUA1K Feb 16, 2012 9:45 am

APP BUG??
 
Hey Everyone,

Recently I booked a room, wrong date, (by accident) not a prepay rate, cancellation day of reservation, I corrected the date 5 minutes later. Everything was showing correct on the app. I was checking in today not yesterday. At 11pm central, I get an email from the hotel, my reservation had changed. I wake up, look at the app, and the reservation is gone. I called the hotel to ask what happened, (I was told I was charged for no show) I explained and was told sorry, but you were no show, I can charge you for a room tonight if you would like? I asked to speak to a manager, I was told sorry but he will not change it. You've been charged already. I advised, I would stay somewhere else today.

I called Hyatt Diamond line, and was told sorry we can't help you, hotel must change it for you.

A bit disappointed as everything showed correct until I got the email yesterday. Diamond line was very nice, but she could not help..

Anyone else try to change a reservation on the app?

peteropny Feb 16, 2012 11:47 am


Originally Posted by LASUA1K (Post 18027289)
Hey Everyone,

Recently I booked a room, wrong date, (by accident) not a prepay rate, cancellation day of reservation, I corrected the date 5 minutes later. Everything was showing correct on the app. I was checking in today not yesterday. At 11pm central, I get an email from the hotel, my reservation had changed. I wake up, look at the app, and the reservation is gone. I called the hotel to ask what happened, (I was told I was charged for no show) I explained and was told sorry, but you were no show, I can charge you for a room tonight if you would like? I asked to speak to a manager, I was told sorry but he will not change it. You've been charged already. I advised, I would stay somewhere else today.

I called Hyatt Diamond line, and was told sorry we can't help you, hotel must change it for you.

A bit disappointed as everything showed correct until I got the email yesterday. Diamond line was very nice, but she could not help..

Anyone else try to change a reservation on the app?

I would suggest that you contact our Gold Passport Concierge here on Flyertalk via PM to see if there is something they can do. I don't think that this is necessarily an app issue but a more general problem that changes done to a reservation by the customer online doesn't often "take" even though it may show that it "took".

devastor Feb 18, 2012 11:34 pm

Hoping for the android app soon!

cottonpatch Feb 19, 2012 2:53 am


Originally Posted by LASUA1K (Post 18027289)
Anyone else try to change a reservation on the app?

I tried to make a change to a reservation via the app and couldn't accomplish what I was trying to do. I think it was to make a change to the bedding type from single bedded to double bedded room. Had to get to the laptop to make the change.

nighthawkrs Feb 29, 2012 5:21 am

What I'm really missing are account details. Checking points in detail would be great.

nighthawkrs Feb 29, 2012 5:23 am

Also my opinion, the website is all right on the iPad.
Spend your time improving the iPhone app!


Originally Posted by bbernahl (Post 17640305)

Originally Posted by greatwhitenorth (Post 17489142)
Any info when an iPad app will be available?

Bill from E-Commerce here. We're discussing whether we should create one. Interestingly, 5% of our traffic comes from the iPad right now. The web site is very usable on the iPad. Our destination pages, like newyork.destinations.hyatt.com look particularly good - almost as if they'd been designed specifically to look good on an ipad ;-)


RDB68 Mar 1, 2012 12:20 pm

Android app? No?


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