Originally Posted by LASUA1K

Hey Everyone,

Recently I booked a room, wrong date, (by accident) not a prepay rate, cancellation day of reservation, I corrected the date 5 minutes later. Everything was showing correct on the app. I was checking in today not yesterday. At 11pm central, I get an email from the hotel, my reservation had changed. I wake up, look at the app, and the reservation is gone. I called the hotel to ask what happened, (I was told I was charged for no show) I explained and was told sorry, but you were no show, I can charge you for a room tonight if you would like? I asked to speak to a manager, I was told sorry but he will not change it. You've been charged already. I advised, I would stay somewhere else today.

I called Hyatt Diamond line, and was told sorry we can't help you, hotel must change it for you.

A bit disappointed as everything showed correct until I got the email yesterday. Diamond line was very nice, but she could not help..

Anyone else try to change a reservation on the app?