Diamond suite upgrade useage - applied before exp of 2/28 for future stay

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Dec 7, 2010, 11:32 am

#31

peteropny

Moderator: GLBT Travelers & Hyatt Gold Passport

Join Date: Jan 2000

Location: CVG

Posts: 15,300

Quote:

Originally Posted by HaryoS

1) Obtain the Courtesy Card (By invitation only).
2) To obtain no (1), I believed you must fulfill at least Hyatt Lifetime Diamond Member Criteria (i.e. spending 200,000 USD at Hyatt Properties).

Slight clarification here is in order. Courtesy Card is by invitation only (nominations by individual properties (possibly the GM?) and certain people at corporate to be reviewed and approved by corporate). There is no set criteria but my assumption is that its given to people who have a "high impact" on either individual properties or Hyatt as a whole. You do not have to be Lifetime Diamond to get Courtesy Card. Although, many (most?) can be.

Lifetime Diamond criteria is more "concrete" - it's 10 years as a Gold Passport member (at any level) AND 1,000,000 base points (equal to USD $200,000 spend) with Gold Passport.

Dec 7, 2010, 11:57 am

#32

doctor

Join Date: Sep 2001

Location: USA

Posts: 226

Can unused diamond suite upgrades be converted to points?

Dec 7, 2010, 1:13 pm

#33

bmw303

Join Date: Feb 2008

Posts: 1,598

Quote:

Originally Posted by doctor

Can unused diamond suite upgrades be converted to points?

no. unused suite upgrades simply go away.

Dec 12, 2010, 3:36 pm

#34

ggcheckpointline53

Join Date: Feb 2009

Location: NYC

Programs: *G, KLM Plat, Avis PC, SPG Plt, Hyt Plt

Posts: 225

Quote:

Originally Posted by Explore

This is great news indeed, since I still have 4 certs in the bank.

I do have a remaining problem, which is that the hotels I pay for are not usually the ones where I care to burn a suite upgrade. The expensive hotels I use points for are the ones where I'd like an upgrade.

And at a number of properties, the suites on offer are in less than desirable locations. For me, view always trumps suite.

I think I need Courtesy Card status to overcome these handicaps. The Presidential Suite is usually in the best view location. At one time, mere Diamonds were not infrequently offered the Presidential without a cert.

I realize I'm spoiled. But, has anyone had luck recently in using a cert, or getting a cert-free suite upgrade on an award stay? As an infrequent or first-time guest, that is.

PH Zurich was gracious enough to upgrade us to a suite last June on a FFN stay. They even confirmed it in advance. Although they said they would pull the suite upgrade from my acct, its still there now.^

Dec 13, 2010, 11:29 am

#35

travelkid

Suspended

Join Date: Sep 2009

Programs: Gold, plat, diamond and more

Posts: 3,360

Quote:

Originally Posted by jarusoba

This is indeed great news.

It would be even greater if we could start using the 4 certs for the next year once we have earned the Diamond status, without having to wait till March.@:-)

This is a great idea, that wont cost/harm Hyatt in any way.

Any lurkers to jump on?

Dec 13, 2010, 11:42 am

#36

rajuabju

Join Date: Dec 2009

Location: Los Angeles

Programs: Hyatt, Hilton, Marriott // WN, AA, BA, UA, AS // Avis

Posts: 1,314

What is the furthest out one could book a reservation, and thus, use a Diamond suite upgrade? Is it 1 year?

Just trying to think ahead here for 2011-2012... I've used all my 2010 upgrades already but will get 4 more in March 2011, which would have an expiry of Feb 2012. So is the furthest out I could book Feb 2013? (having to book the travel in Feb 2012, not today), or possible to go to the end of 2013 somehow?

Dec 14, 2010, 8:06 am

#37

peteropny

Moderator: GLBT Travelers & Hyatt Gold Passport

Join Date: Jan 2000

Location: CVG

Posts: 15,300

You can usually book a stay 13 months out.

Jan 17, 2011, 4:16 pm

#38

rwm818

Join Date: Jun 2005

Location: MD, USA

Programs: UA- Pl (2MM), AA-Go, Delta-Silver, Hyatt-Globalist!, MR/SPG comb - Plat, Hilton - nada

Posts: 708

I called yesterday to try and use a cert for a stay in April 2011. Was told by not 1 but 2 different Diamond line CSRs that I could not do this - when talked to the second I explained that I was sure I could, and that it had been confirmed by Hyatt reps online (i.e. GP Concierge). Still could not get them to budge. As I was calling from overseas and didnt want to keep calling until I got a CSR who knew the rules, I hung up and PM'd GP Concierge.

Checked my PMs this morning (I am in Asia) and the upgrade is now confirmed (thanks Chrissie!).

So looks like there is still a training gap on this issue...

Jan 17, 2011, 4:22 pm

#39

kenbo

Join Date: May 2010

Posts: 943

Quote:

Originally Posted by rwm818

Thanks for this update! I will go with this route when using up my last cert.

Jan 17, 2011, 6:23 pm

#40

oc2005

Suspended

Join Date: Dec 2004

Posts: 613

I noticed the Gold Passport official Terms & Conditions reflect the new policy, so you can always point the CS agent there if you have any problems getting them to do an upgrade past March 1st. You can see the terms by going to goldpassport.com then clicking on "Complete Hyatt Gold Passport Program Terms and Conditions" and going to the section titled "Platinum and Diamond Membership" which says:

8. Diamond members will be issued four (4) suite upgrade awards, in their account, annually, defined as March 1st of the current year through the last day of February of the following year, Awards can be tracked through "My Promotional Awards" on goldpassport.com. Suite awards must be redeemed by the last day of February of current year, and may be applied to future reservations. In the event a Suite award is redeemed for stay dates beyond expiration date and reservation is cancelled after last day of February, the Suite award will be forfeited...

http://goldpassport.hyatt.com/hyatt/...conditions.jsp

Jan 17, 2011, 9:53 pm

#41

BKKROP

Join Date: May 2006

Location: BKK.DPS

Programs: P THAI,Diamond HYATT

Posts: 3,290

Just had two suite upgrades rejected as they were an Amex stay four pay three promo. I had to pay the going daily rate. I can recall getting upgrades previously on such deals, actually cannot recall a problem with bookings ever before.

Anyone knowledgeable with the rules know what's what?
Thanks

Jan 17, 2011, 10:39 pm

#42

dimsage

Join Date: Jun 2009

Location: Beijing

Posts: 97

i think it's one of advantages hyatt has over *wood.
and, confirmed suite upgrade in the next year round would definitely be useful in case i will spend vacation in the future

Jan 18, 2011, 11:01 am

#43

peteropny

Moderator: GLBT Travelers & Hyatt Gold Passport

Join Date: Jan 2000

Location: CVG

Posts: 15,300

Quote:

Originally Posted by BKKROP

Gold Passport Concierge has posted that suite upgrades are not applicable with the AMEX promo - per http://www.flyertalk.com/forum/hyatt...31-2011-a.html

Jan 19, 2011, 1:03 pm

#44

BBFD

Join Date: Jun 2009

Location: DEN

Programs: UA 1K MM, Hilton Diamond, National Exec Elite

Posts: 351

Quote:

Originally Posted by oc2005

Thanks for posting the link that we can reference in the future. Count me as another who has experienced the frustration of not being able to use the upgrades past 2/28 even when calling before the expiration. I knew I was right but what was I going to say, "I read it on it FT?" If it's a published part of goldpassport.com then the agents NEED to know this and not give us a hassle. Sent a PM to the GP team and expect they will professionally handle it.

EDIT - Brock had the issue fixed in less than 15 minutes. Thanks!!

Last edited by BBFD; Jan 19, 2011 at 1:23 pm Reason: Updated information

Jan 19, 2011, 4:25 pm

#45

JonathanIT

Join Date: Jul 2007

Location: LAX-- But I'd rather be on Brokeback Mountain. United 1K! Other

Programs: RCC,HHonors Diamond,HGVC Elite,SPG Plat,Hyatt Diamond,Nat'l Emerald Exec Elite, Disney Premier Pass

Posts: 2,472

Quote:

Originally Posted by HaryoS

1) Obtain the Courtesy Card (By invitation only).
2) To obtain no (1), I believed you must fulfill at least Hyatt Lifetime Diamond Member Criteria (i.e. spending 200,000 USD at Hyatt Properties).

Just to reiterate what peteropny replied (although not wishing to start an OT discussion): I do not know how much closer earning lifetime Diamond status will get you to a Courtesy Card, but I can tell you for a fact that it is not a requirement for an invitation.

Last edited by JonathanIT; Jan 19, 2011 at 5:21 pm Reason: clarification

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