[HYATT NEWBIE LOUNGE] Ask Your Questions Here (flame free)
Dec 23, 2012, 6:52 am
#1486
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,445
Dec 23, 2012, 9:46 am
#1487
Join Date: Jul 2011
Programs: AA & DL / SPG & HGP
Posts: 1,723
The same thing you face. Because there is no "Diamond Line" anymore.
Dec 24, 2012, 7:44 pm
#1488
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,445
Dec 25, 2012, 10:46 am
#1489
Join Date: Jul 2011
Programs: AA & DL / SPG & HGP
Posts: 1,723
Yes, but it's a Diamond Line. Maybe it doesn't always get you a regular (poor, inexperienced, whatever negative connotations one implies) CSR, but do you know for certain it doesn't sometimes get you a better CSR? Maybe the hold time or priority routing is different? Maybe this phone number (Diamond Line) has some benefits over other 800 numbers, and thus there exists a Diamond Line, in contrast to what was posted in #1485?
Dec 25, 2012, 12:38 pm
#1490
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
I think the only difference is the priority in allocating a CSR when it's busy.... so no Diamond line (as there was in the past). The best Diamonds get a private agent.
And we all get the non-functioning website.
And we all get the non-functioning website.
Dec 25, 2012, 3:48 pm
#1491
Join Date: Mar 2012
Posts: 38
Hello,
i have an upcoming stay at the Hyatt Mainz and got a hyatt platinum extra certificate...
can somebody explain to me what the things mean:
1. complimentary food and beverage amenity (what does this mean)
2. 1000 bonus points for Dining (Lunch or Dinner)
What would you prefer ?
i have an upcoming stay at the Hyatt Mainz and got a hyatt platinum extra certificate...
can somebody explain to me what the things mean:
1. complimentary food and beverage amenity (what does this mean)
2. 1000 bonus points for Dining (Lunch or Dinner)
What would you prefer ?
Dec 26, 2012, 11:59 am
#1492
Join Date: Jun 2007
Programs: UA, AA, LH, Hyatt, Hilton, Marriott, Hertz
Posts: 1,759
Wirelessly posted (BlackBerry 9000 (Bold): Mozilla/5.0 (BlackBerry; U; BlackBerry 9900; en-US) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.1.0.694 Mobile Safari/534.11+)
Both are equivalent to the Diamond amenity so it may be a good idea to go to the review thread for the hotel here on FT and see what the typical F&B amenity is. I've never stayed in this particular hotel but based on my experiences at other international Hyatts I'd guess that you could expect a fruit or cheese platter with a small bottle of wine. Whether this is better than 1000 points is up to you but I usually go with F&B abroad and points in the US.
Both are equivalent to the Diamond amenity so it may be a good idea to go to the review thread for the hotel here on FT and see what the typical F&B amenity is. I've never stayed in this particular hotel but based on my experiences at other international Hyatts I'd guess that you could expect a fruit or cheese platter with a small bottle of wine. Whether this is better than 1000 points is up to you but I usually go with F&B abroad and points in the US.
Dec 26, 2012, 12:15 pm
#1493
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
But the amenity for your Platinum certificate will probably be a bottle of wine at best. And to get the bonus points you would need to have a meal at the hotel, lunch or dinner.
Dec 26, 2012, 12:24 pm
#1494
Join Date: Apr 2010
Location: NYCEWR
Programs: MP(1K) Million Miler, Marriott Plat
Posts: 478
Hello, I am planning to transfer 40000 chase ultimate rewards to Hyatt for my stay at Hyatt Place Waikiki Beach. Since my Hyatt account balance is 0 I can't see availability. I would like to know if they have availability for my days of travel (1/31/13 to 2/3/13) before transfer, how can I do this. Thank you.
Dec 26, 2012, 3:18 pm
#1495
Join Date: Jun 2007
Programs: UA, AA, LH, Hyatt, Hilton, Marriott, Hertz
Posts: 1,759
@victoriyad - I was in the same situation, so I emailed the hotel front desk, mentioned that I was transferring points, asked about availability, and whether they would hold a room until the points transferred. The dates I wanted were about two months out and they agreed to hold a room for three weeks. The points transferred in one week and I let the hotel know, at which point they deducted the points and confirmed my reservation.
Dec 27, 2012, 3:23 pm
#1496
Join Date: Nov 2008
Location: DFW
Programs: AAdvantage EXP , Avis Presidents Club, Marriot Titanium
Posts: 75
All I have a question. I newly Diamond this year. I booked a paid stay for today through Sunday on Nov 3rd. I called the diamond desk and confirmed a suite upgrade and it showed as redeemed on Hyatt.com When I arrived, they had me in a king room with view. When I questioned about my suite upgrade they said yes the upgrade was for an upgrade to the room with a view instead of a normal view. Does this sound right? Should I call the gold passport desk? I am annoyed because I booked a paid stay instead of points for the fun of a suite upgrade.
Last edited by BrassGuru; Dec 27, 2012 at 3:27 pm Reason: spelling.
Dec 27, 2012, 3:39 pm
#1497
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,151
All I have a question. I newly Diamond this year. I booked a paid stay for today through Sunday on Nov 3rd. I called the diamond desk and confirmed a suite upgrade and it showed as redeemed on Hyatt.com When I arrived, they had me in a king room with view. When I questioned about my suite upgrade they said yes the upgrade was for an upgrade to the room with a view instead of a normal view. Does this sound right? Should I call the gold passport desk? I am annoyed because I booked a paid stay instead of points for the fun of a suite upgrade.
Suite upgrades aren't view upgrades in my understanding or one category upgrades
Perhaps it was an awful suite (oversized guest room that select properties will try to pass off as a suite)
or a property that has micro-managed their suite inventory to damage the credibility of the Diamond benefit as some properties have done without mentioning any names
What property?
Dec 27, 2012, 3:45 pm
#1498
Join Date: Nov 2008
Location: DFW
Programs: AAdvantage EXP , Avis Presidents Club, Marriot Titanium
Posts: 75
Hyatt Regency Indianapolis. The Manager called someone and asked someone if the upgrade to a capitol view room was considered an upgrade. The tone on his voice changed tell me that we wasn't right, but when he got off the phone he confirmed that no suites were available and all they had was a view upgrade.
Last edited by BrassGuru; Dec 27, 2012 at 3:57 pm
Dec 27, 2012, 3:52 pm
#1499
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I would call Customer Service and tell them you didn't get a suite and would like your certificate put back in your account.
As a diamond, view upgrades are complimentary.
As a diamond, view upgrades are complimentary.
Dec 27, 2012, 5:35 pm
#1500
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,151
Hyatt Regency Indianapolis. The Manager called someone and asked someone if the upgrade to a capitol view room was considered an upgrade. The tone on his voice changed tell me that we wasn't right, but when he got off the phone he confirmed that no suites were available and all they had was a view upgrade.
This should be handled so that there is a case on file and not just a return of the suite upgrade