"PrePay" process ?
May 19, 2010 | 3:44 pm
#1
Original Poster
Join Date: Mar 2010
Location: SAN
Programs: Hyatt Globalist, American Air, National Car
Posts: 1,134
"PrePay" process ?
I've used hotwire/priceline, and for those services booking a prepaid room, the charge hits my credit card immediately
I booked 2 nights via "prepaid" pricing in a Hyatt for Memorial Day weekend about 4-5 weeks ago, and no charge has been made yet. The reservation is shown in my GP account.
Is this typically how Hyatt does "prepaid" ? That I'll be charged upon checkout ?
I booked 2 nights via "prepaid" pricing in a Hyatt for Memorial Day weekend about 4-5 weeks ago, and no charge has been made yet. The reservation is shown in my GP account.
Is this typically how Hyatt does "prepaid" ? That I'll be charged upon checkout ?
May 19, 2010 | 4:21 pm
#2
Moderator: LGBTQ+ Travel & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,301
May 19, 2010 | 5:00 pm
#3
Join Date: May 2010
Programs: Hyatt Diamond, CO Elite
Posts: 95
I just completed a MR at the Hyatt Morristown on a prepaid rate, and upon checkout, they charged my AMEX. The checkout lady said that they never charged my room even though I was on a prepaid rate. Upon checking my cc statement, this does appear to be the case so ymmv definitely applies.
May 19, 2010 | 6:17 pm
#5
Ambassador: Alaska Airlines
Join Date: Jul 2009
Location: Seattle
Programs: AS MVP Gold
Posts: 2,733
I purchased a LTO prepaid rate on hyatt.com in late March for a stay in June. The full charges appeared on my credit card approximately a week later. I don't think there is any consistency when the charge will occur.
May 20, 2010 | 3:25 pm
#6
Join Date: May 2010
Programs: Hyatt Globalist, HH Diamond, Bonvoy Gold...
Posts: 56
I stayed at a Grand Hyatt last weekend on a Pre-paid rate. Booked with one card (nothing ever posted) and presented the Front Desk with another card at check-in...the transaction just posted to my account (card used at check-in) yesterday.
May 20, 2010 | 8:18 pm
#7
Join Date: Feb 2001
Location: California
Posts: 601
Had you already checked out by time ccharge posted?
May 20, 2010 | 10:29 pm
#8
Join Date: Jan 2009
Location: BKK
Posts: 6,741
At the asian properties where I have used prepaid rates they have charged me several days to about a week after reservation.
I think it is a manual process. At checkout they hand you the credit card receipt for the prepaid charge. Unlike third party booking channel reservations, Hyatt prepaid reservations are charged directly by the property.
I think it is a manual process. At checkout they hand you the credit card receipt for the prepaid charge. Unlike third party booking channel reservations, Hyatt prepaid reservations are charged directly by the property.
May 20, 2010 | 10:31 pm
#9
FlyerTalk Evangelist
Join Date: Mar 2009
Location: EWR
Programs: UAPlat; *Gold; Hyatt Diam; SPG Plat; PWP goddess
Posts: 16,579
I just completed a MR at the Hyatt Morristown on a prepaid rate, and upon checkout, they charged my AMEX. The checkout lady said that they never charged my room even though I was on a prepaid rate. Upon checking my cc statement, this does appear to be the case so ymmv definitely applies.
May 20, 2010 | 11:26 pm
#10
Senior Moderator; Moderator, Flyertalk Cares
Join Date: Jun 1999
Location: Fulltime travel/mostly Europe
Programs: UA 1.7 MM;; Accor & Marriott Pt; Hyatt Globalist
Posts: 17,927
It seems to be quite random. I booked several pre-paid nights at one hotel at the same time. About three of the bookings were put through about a week later, about five more were put through about three days after that, and more have yet to hit. I think I've only stayed on one of the prepaid stays so far.
May 21, 2010 | 6:05 pm
#12
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt GLB, Marr Tit LT PLT, IHG Dia, HH Dia, MGM NOIR, Hertz PC
Posts: 10,595
Every property handles this different. It is indeed a manual process as my last experience was with the HR Irvine where I booked a Prepaid Stay friday night and checked in Saturday, the rate got adjusted after using a stay cert and the original amount never hit the account.