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"PrePay" process ?
I've used hotwire/priceline, and for those services booking a prepaid room, the charge hits my credit card immediately
I booked 2 nights via "prepaid" pricing in a Hyatt for Memorial Day weekend about 4-5 weeks ago, and no charge has been made yet. The reservation is shown in my GP account. Is this typically how Hyatt does "prepaid" ? That I'll be charged upon checkout ? |
Originally Posted by 4aks
(Post 13987824)
Is this typically how Hyatt does "prepaid" ? That I'll be charged upon checkout ?
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I just completed a MR at the Hyatt Morristown on a prepaid rate, and upon checkout, they charged my AMEX. The checkout lady said that they never charged my room even though I was on a prepaid rate. Upon checking my cc statement, this does appear to be the case so ymmv definitely applies.
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Hyatt doesn't charge the Pre-paid till check out time, however, if you are no show it will charge automaticly.
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I purchased a LTO prepaid rate on hyatt.com in late March for a stay in June. The full charges appeared on my credit card approximately a week later. I don't think there is any consistency when the charge will occur.
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I stayed at a Grand Hyatt last weekend on a Pre-paid rate. Booked with one card (nothing ever posted) and presented the Front Desk with another card at check-in...the transaction just posted to my account (card used at check-in) yesterday.
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Originally Posted by VIT-B
(Post 13994329)
I stayed at a Grand Hyatt last weekend on a Pre-paid rate. Booked with one card (nothing ever posted) and presented the Front Desk with another card at check-in...the transaction just posted to my account (card used at check-in) yesterday.
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At the asian properties where I have used prepaid rates they have charged me several days to about a week after reservation.
I think it is a manual process. At checkout they hand you the credit card receipt for the prepaid charge. Unlike third party booking channel reservations, Hyatt prepaid reservations are charged directly by the property. |
Originally Posted by hyattnjfan
(Post 13988253)
I just completed a MR at the Hyatt Morristown on a prepaid rate, and upon checkout, they charged my AMEX. The checkout lady said that they never charged my room even though I was on a prepaid rate. Upon checking my cc statement, this does appear to be the case so ymmv definitely applies.
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It seems to be quite random. I booked several pre-paid nights at one hotel at the same time. About three of the bookings were put through about a week later, about five more were put through about three days after that, and more have yet to hit. I think I've only stayed on one of the prepaid stays so far.
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Originally Posted by kishna
(Post 13995641)
Had you already checked out by time ccharge posted?
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Every property handles this different. It is indeed a manual process as my last experience was with the HR Irvine where I booked a Prepaid Stay friday night and checked in Saturday, the rate got adjusted after using a stay cert and the original amount never hit the account.
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