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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Hyatt | World of Hyatt (https://www.flyertalk.com/forum/hyatt-world-hyatt-418/)
-   -   Hyatt.com/GP.com---Website Issues (https://www.flyertalk.com/forum/hyatt-world-hyatt/1082384-hyatt-com-gp-com-website-issues.html)

Jeeves Apr 14, 2015 4:23 pm
I get the Room Key pop up most of the time.

If I spend time looking around at rates, I usually end up getting the Session Timeout message near the last step of completing a reservation. It then forces me to log back in and start over.

skunker Apr 15, 2015 2:55 pm
Why is hyatt.com such a POS? Finding a room and making a reservation has now evolved into a Herculean effort of patience.

Some of the issues I'm seeing:
* After typing in a location and dates on the main page it takes me to another screen asking for location and dates with the location and dates already filled in.
* If I'm really lucky it will actually search, other times to circles back around to the same page with the filled information removed.
* When I select a hotel (if I make it that far) and I'm checking rates I get the session timeout error after literally seconds between clicks. I couldn't read the rates faster and yet it still times out. Then I get to go back to the first issue and start the process over.

mnredfox Apr 15, 2015 5:05 pm
I can't believe no one else is having major issues with hyatt.com. Same issues as before, when I put in my password it shows me signed in but I can't access anything. Every time I click on something related to my account it asks me to relogin my PW.

Now today, I logged in with my PW and it shows me logged into someone else's account. WTH???

Hyatt, are you listening out there? This is not safe.

Edit - I am now seeing that it is Chrome that the website is not working on. Hope Hyatt fixes this ASAP! I used to think Hilton's website was POS, now I'm thinking that about Hyatt.

hailstorm Apr 17, 2015 3:30 pm
This is the result I just got doing a search for availability:

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.cxf.jaxrs.client.ClientWebApplicationEx ception: org.apache.cxf.jaxrs.client.ClientWebApplicationEx ception: org.apache.cxf.interceptor.Fault: Could not send Message.
org.apache.cxf.jaxrs.client.WebClient.doChainedInv ocation(WebClient.java:807)
org.apache.cxf.jaxrs.client.WebClient.doInvoke(Web Client.java:743)
org.apache.cxf.jaxrs.client.WebClient.doInvoke(Web Client.java:717)
org.apache.cxf.jaxrs.client.WebClient.invoke(WebCl ient.java:262)
org.apache.cxf.jaxrs.client.WebClient.post(WebClie nt.java:271)
com.hyatt.apiservices.handlers.ReservationHandler. callCSCHandler(ReservationHandler.java:135)
com.hyatt.csc.services.CSCJAXBBooker.sendCSCReques t(CSCJAXBBooker.java:268)
com.hyatt.csc.services.CSCJAXBBooker.checkAvailabi lity_newVersionNo(CSCJAXBBooker.java:154)
com.hyatt.userprofiling.ReservationManager.summary CheckAvailability(ReservationManager.java:1123)
com.hyatt.userprofiling.ReservationFormHandler.han dlePropertyCheckAvail(ReservationFormHandler.java: 4211)
com.hyatt.userprofiling.ReservationFormHandler.han dleHICPropertyCheckAvail(ReservationFormHandler.ja va:3684)
com.hyatt.booking.HICBookingServlet.service(HICBoo kingServlet.java:557)
atg.servlet.DynamoServlet.service(DynamoServlet.ja va:123)
atg.servlet.pagecompile.PageSubServlet.serviceServ let(PageSubServlet.java:230)
atg.servlet.pagecompile.PageSubServlet.serviceByNa me(PageSubServlet.java:188)
_doc_3._index._jspService(_index.java:142)
atg.servlet.jsp.DynamoJspPageServlet._jspService(D ynamoJspPageServlet.java:130)
atg.servlet.jsp.DynamoJspPageServlet._jspService(D ynamoJspPageServlet.java:94)
atg.servlet.jsp.DynamoJspPageServlet.service(Dynam oJspPageServlet.java:180)
atg.servlet.pagecompile.PageCompileServlet.service (PageCompileServlet.java:473)
atg.servlet.DynamoServlet.service(DynamoServlet.ja va:123)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:119)
atg.servlet.http.CookieBufferServlet.service(Cooki eBufferServlet.java:97)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.droplet.DropletEventServlet.service(DropletEve ntServlet.java:565)
atg.servlet.pipeline.PipelineableServletImpl.servi ce(PipelineableServletImpl.java:226)
atg.servlet.pipeline.DispatcherPipelineServletImpl .service(DispatcherPipelineServletImpl.java:185)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.ExpiredPasswordServlet.service(E xpiredPasswordServlet.java:356)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.MimeTyperPipelineServlet.serv ice(MimeTyperPipelineServlet.java:206)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.FileFinderPipelineServlet.ser vice(FileFinderPipelineServlet.java:707)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.DispatcherPipelineServletImpl .service(DispatcherPipelineServletImpl.java:202)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.CgiServlet.serviceRequest(CgiServlet.j ava:362)
atg.servlet.CgiServlet.service(CgiServlet.java:214 )
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.WebApplicationDispatcherPipel ineServlet.service(WebApplicationDispatcherPipelin eServlet.java:67)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.sso.PassportServlet.service(Pass portServlet.java:561)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.security.ThreadUserBinderServlet.servi ce(ThreadUserBinderServlet.java:91)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.security.FormLoginPipelineServlet.serv ice(FormLoginPipelineServlet.java:159)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.PipelineableServletImpl.servi ce(PipelineableServletImpl.java:279)
atg.servlet.pipeline.AttackDiscriminator.service(A ttackDiscriminator.java:565)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.AccessControlServlet.service(Acc essControlServlet.java:602)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.PageEventTriggerPipelineServlet. service(PageEventTriggerPipelineServlet.java:169)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.SessionEventTrigger.service(Sess ionEventTrigger.java:461)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
com.hyatt.util.ContextPathPipelineUtil.service(Con textPathPipelineUtil.java:179)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.ProfileRequestServlet.service(Pr ofileRequestServlet.java:480)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.sessionsaver.SessionSaverServlet.servi ce(SessionSaverServlet.java:2442)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.ServletPathPipelineServlet.se rvice(ServletPathPipelineServlet.java:186)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.ContextPathPipelineServlet.se rvice(ContextPathPipelineServlet.java:93)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.sessionsaver.SessionRestorerServlet.se rvice(SessionRestorerServlet.java:60)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.DynamoPipelineServlet.service (DynamoPipelineServlet.java:469)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.SessionPipelineServlet.servic e(SessionPipelineServlet.java:349)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.CookiePipelineServlet.service (CookiePipelineServlet.java:284)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.URLArgumentPipelineServlet.se rvice(URLArgumentPipelineServlet.java:271)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.PathAuthenticationPipelineSer vlet.service(PathAuthenticationPipelineServlet.jav a:370)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.dtm.TransactionPipelineServlet.service(Transac tionPipelineServlet.java:212)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.PipelineableServletImpl.servi ce(PipelineableServletImpl.java:279)
atg.servlet.pipeline.BlockIPServlet.service(BlockI PServlet.java:324)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.HeadPipelineServlet.passReque st(HeadPipelineServlet.java:1100)
atg.servlet.pipeline.HeadPipelineServlet.service(H eadPipelineServlet.java:782)
atg.servlet.pipeline.PipelineableServletImpl.servi ce(PipelineableServletImpl.java:231)
atg.nucleus.servlet.NucleusProxyServlet.service(Nu cleusProxyServlet.java:215)
javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doF ilter(ReplyHeaderFilter.java:96)

root cause

org.apache.cxf.jaxrs.client.ClientWebApplicationEx ception: org.apache.cxf.interceptor.Fault: Could not send Message.
org.apache.cxf.jaxrs.client.AbstractClient.checkCl ientException(AbstractClient.java:501)
org.apache.cxf.jaxrs.client.AbstractClient.preProc essResult(AbstractClient.java:488)
org.apache.cxf.jaxrs.client.WebClient.doChainedInv ocation(WebClient.java:800)
org.apache.cxf.jaxrs.client.WebClient.doInvoke(Web Client.java:743)
org.apache.cxf.jaxrs.client.WebClient.doInvoke(Web Client.java:717)
org.apache.cxf.jaxrs.client.WebClient.invoke(WebCl ient.java:262)
org.apache.cxf.jaxrs.client.WebClient.post(WebClie nt.java:271)
com.hyatt.apiservices.handlers.ReservationHandler. callCSCHandler(ReservationHandler.java:135)
com.hyatt.csc.services.CSCJAXBBooker.sendCSCReques t(CSCJAXBBooker.java:268)
com.hyatt.csc.services.CSCJAXBBooker.checkAvailabi lity_newVersionNo(CSCJAXBBooker.java:154)
com.hyatt.userprofiling.ReservationManager.summary CheckAvailability(ReservationManager.java:1123)
com.hyatt.userprofiling.ReservationFormHandler.han dlePropertyCheckAvail(ReservationFormHandler.java: 4211)
com.hyatt.userprofiling.ReservationFormHandler.han dleHICPropertyCheckAvail(ReservationFormHandler.ja va:3684)
com.hyatt.booking.HICBookingServlet.service(HICBoo kingServlet.java:557)
atg.servlet.DynamoServlet.service(DynamoServlet.ja va:123)
atg.servlet.pagecompile.PageSubServlet.serviceServ let(PageSubServlet.java:230)
atg.servlet.pagecompile.PageSubServlet.serviceByNa me(PageSubServlet.java:188)
_doc_3._index._jspService(_index.java:142)
atg.servlet.jsp.DynamoJspPageServlet._jspService(D ynamoJspPageServlet.java:130)
atg.servlet.jsp.DynamoJspPageServlet._jspService(D ynamoJspPageServlet.java:94)
atg.servlet.jsp.DynamoJspPageServlet.service(Dynam oJspPageServlet.java:180)
atg.servlet.pagecompile.PageCompileServlet.service (PageCompileServlet.java:473)
atg.servlet.DynamoServlet.service(DynamoServlet.ja va:123)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:119)
atg.servlet.http.CookieBufferServlet.service(Cooki eBufferServlet.java:97)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.droplet.DropletEventServlet.service(DropletEve ntServlet.java:565)
atg.servlet.pipeline.PipelineableServletImpl.servi ce(PipelineableServletImpl.java:226)
atg.servlet.pipeline.DispatcherPipelineServletImpl .service(DispatcherPipelineServletImpl.java:185)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.ExpiredPasswordServlet.service(E xpiredPasswordServlet.java:356)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.MimeTyperPipelineServlet.serv ice(MimeTyperPipelineServlet.java:206)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.FileFinderPipelineServlet.ser vice(FileFinderPipelineServlet.java:707)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.DispatcherPipelineServletImpl .service(DispatcherPipelineServletImpl.java:202)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.CgiServlet.serviceRequest(CgiServlet.j ava:362)
atg.servlet.CgiServlet.service(CgiServlet.java:214 )
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.WebApplicationDispatcherPipel ineServlet.service(WebApplicationDispatcherPipelin eServlet.java:67)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.sso.PassportServlet.service(Pass portServlet.java:561)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.security.ThreadUserBinderServlet.servi ce(ThreadUserBinderServlet.java:91)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.security.FormLoginPipelineServlet.serv ice(FormLoginPipelineServlet.java:159)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.PipelineableServletImpl.servi ce(PipelineableServletImpl.java:279)
atg.servlet.pipeline.AttackDiscriminator.service(A ttackDiscriminator.java:565)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.AccessControlServlet.service(Acc essControlServlet.java:602)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.PageEventTriggerPipelineServlet. service(PageEventTriggerPipelineServlet.java:169)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.SessionEventTrigger.service(Sess ionEventTrigger.java:461)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
com.hyatt.util.ContextPathPipelineUtil.service(Con textPathPipelineUtil.java:179)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.ProfileRequestServlet.service(Pr ofileRequestServlet.java:480)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.sessionsaver.SessionSaverServlet.servi ce(SessionSaverServlet.java:2442)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.ServletPathPipelineServlet.se rvice(ServletPathPipelineServlet.java:186)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.ContextPathPipelineServlet.se rvice(ContextPathPipelineServlet.java:93)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.sessionsaver.SessionRestorerServlet.se rvice(SessionRestorerServlet.java:60)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.DynamoPipelineServlet.service (DynamoPipelineServlet.java:469)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.SessionPipelineServlet.servic e(SessionPipelineServlet.java:349)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.CookiePipelineServlet.service (CookiePipelineServlet.java:284)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.URLArgumentPipelineServlet.se rvice(URLArgumentPipelineServlet.java:271)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.PathAuthenticationPipelineSer vlet.service(PathAuthenticationPipelineServlet.jav a:370)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.dtm.TransactionPipelineServlet.service(Transac tionPipelineServlet.java:212)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.PipelineableServletImpl.servi ce(PipelineableServletImpl.java:279)
atg.servlet.pipeline.BlockIPServlet.service(BlockI PServlet.java:324)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.HeadPipelineServlet.passReque st(HeadPipelineServlet.java:1100)
atg.servlet.pipeline.HeadPipelineServlet.service(H eadPipelineServlet.java:782)
atg.servlet.pipeline.PipelineableServletImpl.servi ce(PipelineableServletImpl.java:231)
atg.nucleus.servlet.NucleusProxyServlet.service(Nu cleusProxyServlet.java:215)
javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doF ilter(ReplyHeaderFilter.java:96)

root cause

org.apache.cxf.interceptor.Fault: Could not send Message.
org.apache.cxf.interceptor.MessageSenderIntercepto r$MessageSenderEndingInterceptor.handleMessage(Mes sageSenderInterceptor.java:64)
org.apache.cxf.phase.PhaseInterceptorChain.doInter cept(PhaseInterceptorChain.java:262)
org.apache.cxf.jaxrs.client.WebClient.doChainedInv ocation(WebClient.java:795)
org.apache.cxf.jaxrs.client.WebClient.doInvoke(Web Client.java:743)
org.apache.cxf.jaxrs.client.WebClient.doInvoke(Web Client.java:717)
org.apache.cxf.jaxrs.client.WebClient.invoke(WebCl ient.java:262)
org.apache.cxf.jaxrs.client.WebClient.post(WebClie nt.java:271)
com.hyatt.apiservices.handlers.ReservationHandler. callCSCHandler(ReservationHandler.java:135)
com.hyatt.csc.services.CSCJAXBBooker.sendCSCReques t(CSCJAXBBooker.java:268)
com.hyatt.csc.services.CSCJAXBBooker.checkAvailabi lity_newVersionNo(CSCJAXBBooker.java:154)
com.hyatt.userprofiling.ReservationManager.summary CheckAvailability(ReservationManager.java:1123)
com.hyatt.userprofiling.ReservationFormHandler.han dlePropertyCheckAvail(ReservationFormHandler.java: 4211)
com.hyatt.userprofiling.ReservationFormHandler.han dleHICPropertyCheckAvail(ReservationFormHandler.ja va:3684)
com.hyatt.booking.HICBookingServlet.service(HICBoo kingServlet.java:557)
atg.servlet.DynamoServlet.service(DynamoServlet.ja va:123)
atg.servlet.pagecompile.PageSubServlet.serviceServ let(PageSubServlet.java:230)
atg.servlet.pagecompile.PageSubServlet.serviceByNa me(PageSubServlet.java:188)
_doc_3._index._jspService(_index.java:142)
atg.servlet.jsp.DynamoJspPageServlet._jspService(D ynamoJspPageServlet.java:130)
atg.servlet.jsp.DynamoJspPageServlet._jspService(D ynamoJspPageServlet.java:94)
atg.servlet.jsp.DynamoJspPageServlet.service(Dynam oJspPageServlet.java:180)
atg.servlet.pagecompile.PageCompileServlet.service (PageCompileServlet.java:473)
atg.servlet.DynamoServlet.service(DynamoServlet.ja va:123)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:119)
atg.servlet.http.CookieBufferServlet.service(Cooki eBufferServlet.java:97)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.droplet.DropletEventServlet.service(DropletEve ntServlet.java:565)
atg.servlet.pipeline.PipelineableServletImpl.servi ce(PipelineableServletImpl.java:226)
atg.servlet.pipeline.DispatcherPipelineServletImpl .service(DispatcherPipelineServletImpl.java:185)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.ExpiredPasswordServlet.service(E xpiredPasswordServlet.java:356)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.MimeTyperPipelineServlet.serv ice(MimeTyperPipelineServlet.java:206)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.FileFinderPipelineServlet.ser vice(FileFinderPipelineServlet.java:707)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.DispatcherPipelineServletImpl .service(DispatcherPipelineServletImpl.java:202)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.CgiServlet.serviceRequest(CgiServlet.j ava:362)
atg.servlet.CgiServlet.service(CgiServlet.java:214 )
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.WebApplicationDispatcherPipel ineServlet.service(WebApplicationDispatcherPipelin eServlet.java:67)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.sso.PassportServlet.service(Pass portServlet.java:561)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.security.ThreadUserBinderServlet.servi ce(ThreadUserBinderServlet.java:91)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.security.FormLoginPipelineServlet.serv ice(FormLoginPipelineServlet.java:159)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.PipelineableServletImpl.servi ce(PipelineableServletImpl.java:279)
atg.servlet.pipeline.AttackDiscriminator.service(A ttackDiscriminator.java:565)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.AccessControlServlet.service(Acc essControlServlet.java:602)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.PageEventTriggerPipelineServlet. service(PageEventTriggerPipelineServlet.java:169)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.SessionEventTrigger.service(Sess ionEventTrigger.java:461)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
com.hyatt.util.ContextPathPipelineUtil.service(Con textPathPipelineUtil.java:179)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.ProfileRequestServlet.service(Pr ofileRequestServlet.java:480)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.sessionsaver.SessionSaverServlet.servi ce(SessionSaverServlet.java:2442)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.ServletPathPipelineServlet.se rvice(ServletPathPipelineServlet.java:186)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.ContextPathPipelineServlet.se rvice(ContextPathPipelineServlet.java:93)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.sessionsaver.SessionRestorerServlet.se rvice(SessionRestorerServlet.java:60)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.DynamoPipelineServlet.service (DynamoPipelineServlet.java:469)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.SessionPipelineServlet.servic e(SessionPipelineServlet.java:349)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.CookiePipelineServlet.service (CookiePipelineServlet.java:284)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.URLArgumentPipelineServlet.se rvice(URLArgumentPipelineServlet.java:271)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.PathAuthenticationPipelineSer vlet.service(PathAuthenticationPipelineServlet.jav a:370)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.dtm.TransactionPipelineServlet.service(Transac tionPipelineServlet.java:212)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.PipelineableServletImpl.servi ce(PipelineableServletImpl.java:279)
atg.servlet.pipeline.BlockIPServlet.service(BlockI PServlet.java:324)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.HeadPipelineServlet.passReque st(HeadPipelineServlet.java:1100)
atg.servlet.pipeline.HeadPipelineServlet.service(H eadPipelineServlet.java:782)
atg.servlet.pipeline.PipelineableServletImpl.servi ce(PipelineableServletImpl.java:231)
atg.nucleus.servlet.NucleusProxyServlet.service(Nu cleusProxyServlet.java:215)
javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doF ilter(ReplyHeaderFilter.java:96)

root cause

java.net.SocketTimeoutException: SocketTimeoutException invoking http://hyb.pr.cscbooker.com/xml: Read timed out
sun.reflect.GeneratedConstructorAccessor1940.newIn stance(Unknown Source)
sun.reflect.DelegatingConstructorAccessorImpl.newI nstance(DelegatingConstructorAccessorImpl.java:27)
java.lang.reflect.Constructor.newInstance(Construc tor.java:501)
org.apache.cxf.transport.http.HTTPConduit$WrappedO utputStream.mapException(HTTPConduit.java:1457)
org.apache.cxf.transport.http.HTTPConduit$WrappedO utputStream.close(HTTPConduit.java:1442)
org.apache.cxf.transport.AbstractConduit.close(Abs tractConduit.java:56)
org.apache.cxf.transport.http.HTTPConduit.close(HT TPConduit.java:658)
org.apache.cxf.interceptor.MessageSenderIntercepto r$MessageSenderEndingInterceptor.handleMessage(Mes sageSenderInterceptor.java:62)
org.apache.cxf.phase.PhaseInterceptorChain.doInter cept(PhaseInterceptorChain.java:262)
org.apache.cxf.jaxrs.client.WebClient.doChainedInv ocation(WebClient.java:795)
org.apache.cxf.jaxrs.client.WebClient.doInvoke(Web Client.java:743)
org.apache.cxf.jaxrs.client.WebClient.doInvoke(Web Client.java:717)
org.apache.cxf.jaxrs.client.WebClient.invoke(WebCl ient.java:262)
org.apache.cxf.jaxrs.client.WebClient.post(WebClie nt.java:271)
com.hyatt.apiservices.handlers.ReservationHandler. callCSCHandler(ReservationHandler.java:135)
com.hyatt.csc.services.CSCJAXBBooker.sendCSCReques t(CSCJAXBBooker.java:268)
com.hyatt.csc.services.CSCJAXBBooker.checkAvailabi lity_newVersionNo(CSCJAXBBooker.java:154)
com.hyatt.userprofiling.ReservationManager.summary CheckAvailability(ReservationManager.java:1123)
com.hyatt.userprofiling.ReservationFormHandler.han dlePropertyCheckAvail(ReservationFormHandler.java: 4211)
com.hyatt.userprofiling.ReservationFormHandler.han dleHICPropertyCheckAvail(ReservationFormHandler.ja va:3684)
com.hyatt.booking.HICBookingServlet.service(HICBoo kingServlet.java:557)
atg.servlet.DynamoServlet.service(DynamoServlet.ja va:123)
atg.servlet.pagecompile.PageSubServlet.serviceServ let(PageSubServlet.java:230)
atg.servlet.pagecompile.PageSubServlet.serviceByNa me(PageSubServlet.java:188)
_doc_3._index._jspService(_index.java:142)
atg.servlet.jsp.DynamoJspPageServlet._jspService(D ynamoJspPageServlet.java:130)
atg.servlet.jsp.DynamoJspPageServlet._jspService(D ynamoJspPageServlet.java:94)
atg.servlet.jsp.DynamoJspPageServlet.service(Dynam oJspPageServlet.java:180)
atg.servlet.pagecompile.PageCompileServlet.service (PageCompileServlet.java:473)
atg.servlet.DynamoServlet.service(DynamoServlet.ja va:123)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:119)
atg.servlet.http.CookieBufferServlet.service(Cooki eBufferServlet.java:97)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.droplet.DropletEventServlet.service(DropletEve ntServlet.java:565)
atg.servlet.pipeline.PipelineableServletImpl.servi ce(PipelineableServletImpl.java:226)
atg.servlet.pipeline.DispatcherPipelineServletImpl .service(DispatcherPipelineServletImpl.java:185)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.ExpiredPasswordServlet.service(E xpiredPasswordServlet.java:356)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.MimeTyperPipelineServlet.serv ice(MimeTyperPipelineServlet.java:206)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.FileFinderPipelineServlet.ser vice(FileFinderPipelineServlet.java:707)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.DispatcherPipelineServletImpl .service(DispatcherPipelineServletImpl.java:202)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.CgiServlet.serviceRequest(CgiServlet.j ava:362)
atg.servlet.CgiServlet.service(CgiServlet.java:214 )
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.WebApplicationDispatcherPipel ineServlet.service(WebApplicationDispatcherPipelin eServlet.java:67)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.sso.PassportServlet.service(Pass portServlet.java:561)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.security.ThreadUserBinderServlet.servi ce(ThreadUserBinderServlet.java:91)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.security.FormLoginPipelineServlet.serv ice(FormLoginPipelineServlet.java:159)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.PipelineableServletImpl.servi ce(PipelineableServletImpl.java:279)
atg.servlet.pipeline.AttackDiscriminator.service(A ttackDiscriminator.java:565)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.AccessControlServlet.service(Acc essControlServlet.java:602)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.PageEventTriggerPipelineServlet. service(PageEventTriggerPipelineServlet.java:169)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.SessionEventTrigger.service(Sess ionEventTrigger.java:461)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
com.hyatt.util.ContextPathPipelineUtil.service(Con textPathPipelineUtil.java:179)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.ProfileRequestServlet.service(Pr ofileRequestServlet.java:480)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.sessionsaver.SessionSaverServlet.servi ce(SessionSaverServlet.java:2442)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.ServletPathPipelineServlet.se rvice(ServletPathPipelineServlet.java:186)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.ContextPathPipelineServlet.se rvice(ContextPathPipelineServlet.java:93)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.sessionsaver.SessionRestorerServlet.se rvice(SessionRestorerServlet.java:60)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.DynamoPipelineServlet.service (DynamoPipelineServlet.java:469)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.SessionPipelineServlet.servic e(SessionPipelineServlet.java:349)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.CookiePipelineServlet.service (CookiePipelineServlet.java:284)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.URLArgumentPipelineServlet.se rvice(URLArgumentPipelineServlet.java:271)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.PathAuthenticationPipelineSer vlet.service(PathAuthenticationPipelineServlet.jav a:370)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.dtm.TransactionPipelineServlet.service(Transac tionPipelineServlet.java:212)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.PipelineableServletImpl.servi ce(PipelineableServletImpl.java:279)
atg.servlet.pipeline.BlockIPServlet.service(BlockI PServlet.java:324)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.HeadPipelineServlet.passReque st(HeadPipelineServlet.java:1100)
atg.servlet.pipeline.HeadPipelineServlet.service(H eadPipelineServlet.java:782)
atg.servlet.pipeline.PipelineableServletImpl.servi ce(PipelineableServletImpl.java:231)
atg.nucleus.servlet.NucleusProxyServlet.service(Nu cleusProxyServlet.java:215)
javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doF ilter(ReplyHeaderFilter.java:96)

root cause

java.net.SocketTimeoutException: Read timed out
java.net.SocketInputStream.socketRead0(Native Method)
java.net.SocketInputStream.read(SocketInputStream. java:129)
java.io.BufferedInputStream.fill(BufferedInputStre am.java:218)
java.io.BufferedInputStream.read1(BufferedInputStr eam.java:256)
java.io.BufferedInputStream.read(BufferedInputStre am.java:313)
sun.net.http://www.http.HttpClient.parseHTTP...lient.java:681)
sun.net.http://www.http.HttpClient.parseHTTP...lient.java:626)
sun.net.http://www.protocol.http.HttpURLConn...ction.java:983)
java.net.HttpURLConnection.getResponseCode(HttpURL Connection.java:367)
org.apache.cxf.transport.http.HTTPConduit$WrappedO utputStream.handleResponseInternal(HTTPConduit.jav a:1577)
org.apache.cxf.transport.http.HTTPConduit$WrappedO utputStream.handleResponse(HTTPConduit.java:1520)
org.apache.cxf.transport.http.HTTPConduit$WrappedO utputStream.close(HTTPConduit.java:1428)
org.apache.cxf.transport.AbstractConduit.close(Abs tractConduit.java:56)
org.apache.cxf.transport.http.HTTPConduit.close(HT TPConduit.java:658)
org.apache.cxf.interceptor.MessageSenderIntercepto r$MessageSenderEndingInterceptor.handleMessage(Mes sageSenderInterceptor.java:62)
org.apache.cxf.phase.PhaseInterceptorChain.doInter cept(PhaseInterceptorChain.java:262)
org.apache.cxf.jaxrs.client.WebClient.doChainedInv ocation(WebClient.java:795)
org.apache.cxf.jaxrs.client.WebClient.doInvoke(Web Client.java:743)
org.apache.cxf.jaxrs.client.WebClient.doInvoke(Web Client.java:717)
org.apache.cxf.jaxrs.client.WebClient.invoke(WebCl ient.java:262)
org.apache.cxf.jaxrs.client.WebClient.post(WebClie nt.java:271)
com.hyatt.apiservices.handlers.ReservationHandler. callCSCHandler(ReservationHandler.java:135)
com.hyatt.csc.services.CSCJAXBBooker.sendCSCReques t(CSCJAXBBooker.java:268)
com.hyatt.csc.services.CSCJAXBBooker.checkAvailabi lity_newVersionNo(CSCJAXBBooker.java:154)
com.hyatt.userprofiling.ReservationManager.summary CheckAvailability(ReservationManager.java:1123)
com.hyatt.userprofiling.ReservationFormHandler.han dlePropertyCheckAvail(ReservationFormHandler.java: 4211)
com.hyatt.userprofiling.ReservationFormHandler.han dleHICPropertyCheckAvail(ReservationFormHandler.ja va:3684)
com.hyatt.booking.HICBookingServlet.service(HICBoo kingServlet.java:557)
atg.servlet.DynamoServlet.service(DynamoServlet.ja va:123)
atg.servlet.pagecompile.PageSubServlet.serviceServ let(PageSubServlet.java:230)
atg.servlet.pagecompile.PageSubServlet.serviceByNa me(PageSubServlet.java:188)
_doc_3._index._jspService(_index.java:142)
atg.servlet.jsp.DynamoJspPageServlet._jspService(D ynamoJspPageServlet.java:130)
atg.servlet.jsp.DynamoJspPageServlet._jspService(D ynamoJspPageServlet.java:94)
atg.servlet.jsp.DynamoJspPageServlet.service(Dynam oJspPageServlet.java:180)
atg.servlet.pagecompile.PageCompileServlet.service (PageCompileServlet.java:473)
atg.servlet.DynamoServlet.service(DynamoServlet.ja va:123)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:119)
atg.servlet.http.CookieBufferServlet.service(Cooki eBufferServlet.java:97)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.droplet.DropletEventServlet.service(DropletEve ntServlet.java:565)
atg.servlet.pipeline.PipelineableServletImpl.servi ce(PipelineableServletImpl.java:226)
atg.servlet.pipeline.DispatcherPipelineServletImpl .service(DispatcherPipelineServletImpl.java:185)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.ExpiredPasswordServlet.service(E xpiredPasswordServlet.java:356)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.MimeTyperPipelineServlet.serv ice(MimeTyperPipelineServlet.java:206)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.FileFinderPipelineServlet.ser vice(FileFinderPipelineServlet.java:707)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.DispatcherPipelineServletImpl .service(DispatcherPipelineServletImpl.java:202)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.CgiServlet.serviceRequest(CgiServlet.j ava:362)
atg.servlet.CgiServlet.service(CgiServlet.java:214 )
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.WebApplicationDispatcherPipel ineServlet.service(WebApplicationDispatcherPipelin eServlet.java:67)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.sso.PassportServlet.service(Pass portServlet.java:561)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.security.ThreadUserBinderServlet.servi ce(ThreadUserBinderServlet.java:91)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.security.FormLoginPipelineServlet.serv ice(FormLoginPipelineServlet.java:159)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.PipelineableServletImpl.servi ce(PipelineableServletImpl.java:279)
atg.servlet.pipeline.AttackDiscriminator.service(A ttackDiscriminator.java:565)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.AccessControlServlet.service(Acc essControlServlet.java:602)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.PageEventTriggerPipelineServlet. service(PageEventTriggerPipelineServlet.java:169)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.SessionEventTrigger.service(Sess ionEventTrigger.java:461)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
com.hyatt.util.ContextPathPipelineUtil.service(Con textPathPipelineUtil.java:179)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.userprofiling.ProfileRequestServlet.service(Pr ofileRequestServlet.java:480)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.sessionsaver.SessionSaverServlet.servi ce(SessionSaverServlet.java:2442)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.ServletPathPipelineServlet.se rvice(ServletPathPipelineServlet.java:186)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.ContextPathPipelineServlet.se rvice(ContextPathPipelineServlet.java:93)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.sessionsaver.SessionRestorerServlet.se rvice(SessionRestorerServlet.java:60)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.DynamoPipelineServlet.service (DynamoPipelineServlet.java:469)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.SessionPipelineServlet.servic e(SessionPipelineServlet.java:349)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.CookiePipelineServlet.service (CookiePipelineServlet.java:284)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.URLArgumentPipelineServlet.se rvice(URLArgumentPipelineServlet.java:271)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.PathAuthenticationPipelineSer vlet.service(PathAuthenticationPipelineServlet.jav a:370)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.dtm.TransactionPipelineServlet.service(Transac tionPipelineServlet.java:212)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.PipelineableServletImpl.servi ce(PipelineableServletImpl.java:279)
atg.servlet.pipeline.BlockIPServlet.service(BlockI PServlet.java:324)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
atg.servlet.pipeline.HeadPipelineServlet.passReque st(HeadPipelineServlet.java:1100)
atg.servlet.pipeline.HeadPipelineServlet.service(H eadPipelineServlet.java:782)
atg.servlet.pipeline.PipelineableServletImpl.servi ce(PipelineableServletImpl.java:231)
atg.nucleus.servlet.NucleusProxyServlet.service(Nu cleusProxyServlet.java:215)
javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doF ilter(ReplyHeaderFilter.java:96)

note The full stack trace of the root cause is available in the JBossWeb/2.0.0.GA_CP logs.
JBossWeb/2.0.0.GA_CP

Radiant Flyer Apr 19, 2015 2:27 am
I have sent several complaints about the website to Hyatt Customer service and the response I get is puzzling, if they reply at all.

Hyatt is CLUELESS about the problems with their website!!! its frustrating and they DON'T CARE!!! DEAR HYATT YOU HAVE LOST THOUSANDS... I'm moving my accounts to a hotel chain that CARES... Your website service is a JOKE.

Gold Passport Concierge Apr 19, 2015 7:30 am
I'm very sorry for the frustrations you've experience with out website. If you need any assistance with booking or anything we are here to help. Please PM us is you need further assistance.

Becky S

Kacee Apr 19, 2015 8:29 am
Originally Posted by Radiant Flyer (Post 24686774)
I have sent several complaints about the website to Hyatt Customer service and the response I get is puzzling, if they reply at all.

Hyatt is CLUELESS about the problems with their website!!! its frustrating and they DON'T CARE!!! DEAR HYATT YOU HAVE LOST THOUSANDS... I'm moving my accounts to a hotel chain that CARES... Your website service is a JOKE.
I recommend you move to Hilton. You will love their website, IT, and on-the-ball customer service :D

OsakaWino Apr 19, 2015 9:25 am
Originally Posted by Kacee (Post 24687494)
I recommend you move to Hilton. You will love their website, IT, and on-the-ball customer service :D
Comparing dog poop to cow pies does not make the cow pies smell any better.

CloudCoder Apr 19, 2015 9:54 am
I wonder how many other Hyatt Diamonds are I.T. consultants who go in and fix problems with information systems? I certainly run into many of them in the various regency clubs, etc. Suggestion: Hyatt invites several of us to come to headquarters and fix their wayward website. :)

Kacee Apr 19, 2015 4:28 pm
Originally Posted by OsakaWino (Post 24687702)
Comparing dog poop to cow pies does not make the cow pies smell any better.
The point is, threatening to "quit" Hyatt because of website issues is just plain silly.

Is the website sometimes frustrating? Yes. Do I think the grass is truly greener anywhere else? Absolutely not. Hyatt Diamond is good as it gets.

davie355 Apr 19, 2015 9:20 pm
Originally Posted by Kacee (Post 24689177)
Is the website sometimes frustrating? Yes. Do I think the grass is truly greener anywhere else? Absolutely not. Hyatt Diamond is good as it gets.
Marriott's site works very well. Maybe it's down for maintenance a lot, but I've never run into a glitch. I also wish more hotel chains would display, up front, quantitative specs like the square footage of the rooms and the year in which the hotel was last renovated.

AKCuisine Apr 20, 2015 10:25 am
Originally Posted by davie355 (Post 24690174)
I also wish more hotel chains would display, up front, quantitative specs like the square footage of the rooms and the year in which the hotel was last renovated.
This. A terrific idea. ^ ^ ^

joelfreak Apr 21, 2015 6:35 am
My password isn't accepted, and right now I get:

Forbidden

You don't have permission to access /gp/en/account/sign_in.jsp on this server.

Oh well.

hailstorm Apr 21, 2015 6:38 am
Originally Posted by joelfreak (Post 24696858)
My password isn't accepted, and right now I get:

Forbidden

You don't have permission to access /gp/en/account/sign_in.jsp on this server.

Oh well.
If you really need to get in, use the Forgot Password? link and reset your password. Worked for me to get back in.

Gunner14 Apr 21, 2015 7:16 am
Originally Posted by joelfreak (Post 24696858)
My password isn't accepted, and right now I get:

Forbidden

You don't have permission to access /gp/en/account/sign_in.jsp on this server.

Oh well.
Same for me this morning.


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