Andaz Papagayo Costa Rica...open 2013 (pre opening discussion).
Dec 3, 2013, 7:55 am
#32
Join Date: Sep 2013
Location: SNA/LAX
Posts: 1,407
I assume it's a glitch, or if very true, they would have needed to provide you with a reasonable notice of such (especially being within a month of your reservation--sounds like?). Looks like odds are on your side if you take this up with Gold Passport as you did not agree to those terms and conditions when you made the reservation.
I just went on hyatt.com and tried to book a reservation for the second week of January and it was still under the 72 hour cancellation policy at check-out.
I just went on hyatt.com and tried to book a reservation for the second week of January and it was still under the 72 hour cancellation policy at check-out.
Dec 3, 2013, 8:55 am
#33
Join Date: Jun 2003
Location: BKK, CDG, TLS
Programs: QR G, A3 G, EK G, IHG Amb, GHA Black, WOH LT something
Posts: 1,306
I looked at this hotel one or two weeks ago and remember seeing that the cancellable policy was 21 days. I remember it because for a daily rate that was a long notice...
Nonetheless today after reading this post checked it again and it's back at 72 hours... no clue what's going on in their mind or IT!
Nonetheless today after reading this post checked it again and it's back at 72 hours... no clue what's going on in their mind or IT!
Dec 3, 2013, 9:04 am
#34
Join Date: Sep 2009
Posts: 150
Both of my reservations in May (2 nights from Hyatt CC and 2 nights on points) show 72 hours.
Dec 4, 2013, 6:13 am
#35
Join Date: May 2007
Location: CA & TPE
Programs: Marriott Ambassador, Hyatt Globalist, Hertz Plat, Centurion, too many airlines
Posts: 618
they changed mine as well... booked for 7 nights at end of dec, and my reservation was booked with a 72 hour cancellation period and now it says 21 days. i have an email confirmation so i could care less about what my reservation is showing on the hyatt website.
Dec 4, 2013, 11:12 am
#36
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Hello,
For the guests who had their cancellation policy change, can you please PM your reservation details to us? We will be happy to look into this.
Sincerely,
Nick B.
For the guests who had their cancellation policy change, can you please PM your reservation details to us? We will be happy to look into this.
Sincerely,
Nick B.
Dec 4, 2013, 7:20 pm
#37
Join Date: Sep 2009
Location: ny
Programs: spg plat Hyatt diamond Marriot gold avis pres club national ex
Posts: 102
I tried using a suite upgrade and hyatt gold passport is telling me that they cannot confirm the upgrade until the hotel is open. Is this correct? Has anyone had success using a suite upgrade?
Dec 4, 2013, 8:32 pm
#38
Suspended
Join Date: Dec 2004
Posts: 613
I booked a suite using 33K points per night a while back, so they are (or at least were) booking suites that way. I think Andaz Wailea was similar pre-opening for a while...they allowed some bookings using 33K points per night but not using Diamond suite upgrades.
Dec 23, 2013, 7:06 pm
#39
Join Date: Apr 2011
Posts: 464
Any FT'ers make it out for opening weekend? I'll be there in a few months and I'm curious to hear the early reports.
Dec 24, 2013, 11:12 am
#40
Join Date: Feb 2011
Location: Southern California
Programs: Alaska MVP 75K, Delta Plat, Bonvoy Ambasador, Hilton diamond.
Posts: 527
...I'm checking in on the 29th for an extended stay, will post first impressions next week.
Dec 27, 2013, 4:50 pm
#42
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
This property is now open and discussions at http://www.flyertalk.com/forum/hyatt...-now-open.html .
For housekeeping purposes, I'm locking this thread.
Peteropny - co-mod - Hyatt
For housekeeping purposes, I'm locking this thread.
Peteropny - co-mod - Hyatt