Tutorial on Getting Your Hyatt Points
#61


Join Date: Oct 2004
Location: NYC
Programs: Delta GM +MM; SPG LT Plat; Hyatt Diamond
Posts: 293
SPG Plat and Hyatt Diamond frustrated, aswell!
I have to agree somewhat with jms8090... I think I would actually prefer Hyatt - now I always get breakfast and internet and can choose when I need a suite ahead of time 4 times per year is much easier than the wonderful, but highly variable benefits at Starwoods.
However, I'm over 90% mispostings for the past 2 years with Hyatt. You would think Hyatt would be even a little embarrased about this. I can understand G bonuses getting lost in the system even 50% of the time, but diamond amenities, diamond bonuses and sometimes all 3? How do you justify a diamond amenity bonus posting with no 30% diamond bonus. If GP had to provide an "I'm sorry" 2500 points per transgression, mayby I wouldn't have to spend more time managing the points I'm entitled to than making and managing my reservations.
Don't get me wrong, I'm really enjoying the program, and the faster-free-nights provides me with a 60% savings from doing mattress runs in exchange for a top european hotel for a business trip in Feb, stealing my business away from the nearby Westin and Hilton. Without this, there's no way I'd overlook how much extra time I need to put into calculating what I'm entitled to and hounding them for corrections.
However, I'm over 90% mispostings for the past 2 years with Hyatt. You would think Hyatt would be even a little embarrased about this. I can understand G bonuses getting lost in the system even 50% of the time, but diamond amenities, diamond bonuses and sometimes all 3? How do you justify a diamond amenity bonus posting with no 30% diamond bonus. If GP had to provide an "I'm sorry" 2500 points per transgression, mayby I wouldn't have to spend more time managing the points I'm entitled to than making and managing my reservations.
Don't get me wrong, I'm really enjoying the program, and the faster-free-nights provides me with a 60% savings from doing mattress runs in exchange for a top european hotel for a business trip in Feb, stealing my business away from the nearby Westin and Hilton. Without this, there's no way I'd overlook how much extra time I need to put into calculating what I'm entitled to and hounding them for corrections.
#62

Join Date: Jul 2009
Posts: 848
Because of a new corporate travel policy, my next stay at a Hyatt has been booked through our corporate travel agent using a corporate rate. The total amount for the accommodation alone comes to around USD3,500. Am I right in thinking (as per this thread) that I'll get diddly-squat from Gold Passport for this business?
Cheers,
B
Cheers,
B

#63




Join Date: May 2003
Posts: 6,417
Because of a new corporate travel policy, my next stay at a Hyatt has been booked through our corporate travel agent using a corporate rate. The total amount for the accommodation alone comes to around USD3,500. Am I right in thinking (as per this thread) that I'll get diddly-squat from Gold Passport for this business?
Cheers,
B
Cheers,
B

#64




Join Date: Mar 2000
Posts: 5,658
One idea is when doing such hotel specific promo: after completing it--ask the Hotel to make a copy for your records.
On a recent stay at the HR Vancouver I was handed a customer profile form. I was promised 2000 points for filling it out (it says so in big red letters right on top of the form). I submitted the form during check-out, and the agent said he had made sure to add the R2 bonus. Needless to say, the 2000 points never showed up. I've been on the phone with the diamond line a few times now, and they refuse to credit these points. One agent even called the hotel and came back saying they had never heard about such a bonus. Should I just give up on chasing these points?
#65
FlyerTalk Evangelist




Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,190
Yes, I am getting embarrassed at having to call in for the Diamond Amenity bonus. Specifically filled out the form at the Hyatt Long Beach and I checked with the check-out agent that it would be on my account when it was emailed to me (not showing on the over night folio) but alas never posted. Same routine at Hyatt Place Las Vegas last week. So I am getting the G bonuses to post, but the W ones just don't. Feel like I might as well take the food/drink items and then call and claim that I didn't get the points bonus. I suspect the agents think this is what I've done anyhow, so maybe I should just do it!
#66
FlyerTalk Evangelist
Join Date: Jan 2006
Location: SFO
Programs: AA ExPlat,EX-UA 1K, Hyatt Diamond, SPG Plat,
Posts: 12,212
Need Clarifying
We are staying HR YVR Dec 31 to 04, book via UA Vacation Deal, are these nights count toward my next year stay?
Thanks,
Karung
Thanks,
Karung
#67
Original Poster
Community Director Emerita




Join Date: Oct 2000
Location: Anywhere warm
Posts: 35,578
#68



Join Date: Jun 2007
Location: JAX
Programs: UA Gold MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,820
The main problem is that UA Vacation, or tour bookings, are similar to consolidator rates, and typically don't count for stay/night or room rate spend credits. You need to confirm with GP CS.
#69
FlyerTalk Evangelist
Join Date: Jan 2006
Location: SFO
Programs: AA ExPlat,EX-UA 1K, Hyatt Diamond, SPG Plat,
Posts: 12,212
thank
#70



Join Date: Dec 2004
Programs: Globalist, Marriott Plat, various sundry
Posts: 1,012
Thank you for this very useful tutorial - especially since I've just started staying at Hyatt a few weeks ago!
#71


Join Date: Apr 2004
Location: BOS
Programs: Marriott LTG
Posts: 3,583
Apologies if this is a stupid question, but...are there any (US) stays where a Diamond is not entitled to the 500/1000 point amenity? E.g., award stays, FFN/promotional nights, etc.
#72
Original Poster
Community Director Emerita




Join Date: Oct 2000
Location: Anywhere warm
Posts: 35,578
#73


Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM; AA 1.5MM; DL .5MM; Hyatt GP 1M; HH Gold; CP/Rad. Gold; Miracle Fruit-su Club
Posts: 9,961
Except the Diamond free stay at a Hyatt Place or Summerfield Suites (in My Promotional Awards)? Didn't receive it for that, and was told it was a special case when I followed up. For 500 points, I didn't push it. And I didn't feel entitled to in, anyway.
#74
Original Poster
Community Director Emerita




Join Date: Oct 2000
Location: Anywhere warm
Posts: 35,578
#75


Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM; AA 1.5MM; DL .5MM; Hyatt GP 1M; HH Gold; CP/Rad. Gold; Miracle Fruit-su Club
Posts: 9,961
OK, once again with your encouragement, I'll push it.
Thank you.
Thank you.

