SPG Plat and Hyatt Diamond frustrated, aswell!
I have to agree somewhat with jms8090... I think I would actually prefer Hyatt - now I always get breakfast and internet and can choose when I need a suite ahead of time 4 times per year is much easier than the wonderful, but highly variable benefits at Starwoods.
However, I'm over 90% mispostings for the past 2 years with Hyatt. You would think Hyatt would be even a little embarrased about this. I can understand G bonuses getting lost in the system even 50% of the time, but diamond amenities, diamond bonuses and sometimes all 3? How do you justify a diamond amenity bonus posting with no 30% diamond bonus. If GP had to provide an "I'm sorry" 2500 points per transgression, mayby I wouldn't have to spend more time managing the points I'm entitled to than making and managing my reservations.
Don't get me wrong, I'm really enjoying the program, and the faster-free-nights provides me with a 60% savings from doing mattress runs in exchange for a top european hotel for a business trip in Feb, stealing my business away from the nearby Westin and Hilton. Without this, there's no way I'd overlook how much extra time I need to put into calculating what I'm entitled to and hounding them for corrections.