Thread for people whose Tokyo/Osaka bookings were NOT cancelled & who ARE traveling
Nov 14, 2005, 9:29 pm
#76
Join Date: Jul 2005
Location: ORD
Programs: AA GLD; UA 2P; HHonors GLD; SPG
Posts: 793
Contradictory confirmations...
How many of you confirmed by Expedia have actually called the Hilton in Osaka?
Their number is 81663477111. You may have to add "011" in front of that to dial international. The country code and such is already in place.
I suggest you give them a call.
Expedia has confirmed with me over 5 times, and even rebooked my rooms at the correct rate. The Hilton Osaka still says they cannot confirm, and that I should contact Expedia.
It's absolutely ridiculous.
Expedia's approval is of no use if the actual venue can't confirm.
Their number is 81663477111. You may have to add "011" in front of that to dial international. The country code and such is already in place.
I suggest you give them a call.
Expedia has confirmed with me over 5 times, and even rebooked my rooms at the correct rate. The Hilton Osaka still says they cannot confirm, and that I should contact Expedia.
It's absolutely ridiculous.
Expedia's approval is of no use if the actual venue can't confirm.
Nov 14, 2005, 9:44 pm
#77
Join Date: Sep 2004
Posts: 640
Originally Posted by chuckd
I think all of you are liars. Filthy liars. Is anyone going to be there May 15-25?
Nov 14, 2005, 10:50 pm
#78
Join Date: Nov 2005
Location: southern california
Posts: 2
I have called expedia and have been confirmed.
I called the 800 number & that csr transferred me to a csr in seattle. the csr in seattle called the help desk which then contacted hilton tokyo.
expedia said that they would honor the reservations at the rate we paid for ($3). they also gave us the case # for confirmation.
here are the dates that booked.
for myself... may 1-9 in tokyo
may 9-14 in osaka
for my mom... may 1-14 in osaka
and aug.12-18 in tokyo
aug. 18-24 in osaka
all rooms are king executive
I called the 800 number & that csr transferred me to a csr in seattle. the csr in seattle called the help desk which then contacted hilton tokyo.
expedia said that they would honor the reservations at the rate we paid for ($3). they also gave us the case # for confirmation.
here are the dates that booked.
for myself... may 1-9 in tokyo
may 9-14 in osaka
for my mom... may 1-14 in osaka
and aug.12-18 in tokyo
aug. 18-24 in osaka
all rooms are king executive
Nov 15, 2005, 1:39 am
#79
Join Date: Jun 2003
Location: DEL/TYO/SAN
Programs: UA 1K
Posts: 201
Hello everyone,
At the Hilton Tokyo now.
I just wanted to let you all know that I checked in on 11/14 for 3 nights with 3 work associates. Everything is fine, although we were not given free breakfast coupons (don't remember if i booked those online) or choice of rooms.
We were given a letter stating something along the lines of "there was a mistake, but we will be nice and honor it."
At the Hilton Tokyo now.
I just wanted to let you all know that I checked in on 11/14 for 3 nights with 3 work associates. Everything is fine, although we were not given free breakfast coupons (don't remember if i booked those online) or choice of rooms.
We were given a letter stating something along the lines of "there was a mistake, but we will be nice and honor it."
Nov 15, 2005, 4:36 am
#80
Join Date: Nov 2005
Location: Japan (Southern)
Programs: UA Premier, HH, Imperial Hotel, NOC
Posts: 46
Originally Posted by FlyingToFly
I called the Hilton Osaka and was told by their Reservations Manager (Mr. Ohba) that Expedia has asked them NOT to confirm any reservations, at all. Mr. Ohba interpreted Expedia's request to include reservations that have been confirmed by Expedia, and even reservations that have been rebooked using Expedia's corporate credit card (although he did tell me that they cannot see the rate paid, and thus cannot differentiate between the reservations).
Can anyone verify if what he is saying is true?
Can anyone verify if what he is saying is true?
Just because he won't confirm, doesn't mean your reservation is not valid.
Nov 15, 2005, 4:58 am
#81
Suspended
Join Date: Nov 2005
Posts: 400
Originally Posted by jxtai
How long did it take for your new reservations to appear on your account after you rebooked by their coparate account's credit card ? Still very confusing...sigh.. Everyone besides cmdinnyc called to rebook?
Do I have to call them? Am I only on the safe side if the cancelled my bookings and re-booked them?
Nov 15, 2005, 6:20 am
#82
Original Poster
Join Date: Feb 2000
Location: San Francisco (Marin County), CA
Programs: UA Global Services, AA Lifetime ExecPlat, LH HON Circle, SQ PPS Solitaire, Hyatt Courtesy Card
Posts: 3,002
Folks, if it is possible to keep this thread limited to:
(1) Posting your confiormed dates and room types; and
(2) Posting your actual experiences as to whether they honored your contract,
It is much appreciated. Discussion of the re-confirmation process is probably best kept in the main thread, where it originated. Hope that is not too arsh - just want to keep a thread on track for actual monitoring of what is or is not being provided to those actually showing up at the hotel. Thanks!
(1) Posting your confiormed dates and room types; and
(2) Posting your actual experiences as to whether they honored your contract,
It is much appreciated. Discussion of the re-confirmation process is probably best kept in the main thread, where it originated. Hope that is not too arsh - just want to keep a thread on track for actual monitoring of what is or is not being provided to those actually showing up at the hotel. Thanks!
Nov 15, 2005, 6:22 am
#83
Original Poster
Join Date: Feb 2000
Location: San Francisco (Marin County), CA
Programs: UA Global Services, AA Lifetime ExecPlat, LH HON Circle, SQ PPS Solitaire, Hyatt Courtesy Card
Posts: 3,002
Originally Posted by csakamoto
Hello everyone,
At the Hilton Tokyo now.
I just wanted to let you all know that I checked in on 11/14 for 3 nights with 3 work associates. Everything is fine, although we were not given free breakfast coupons (don't remember if i booked those online) or choice of rooms.
We were given a letter stating something along the lines of "there was a mistake, but we will be nice and honor it."
At the Hilton Tokyo now.
I just wanted to let you all know that I checked in on 11/14 for 3 nights with 3 work associates. Everything is fine, although we were not given free breakfast coupons (don't remember if i booked those online) or choice of rooms.
We were given a letter stating something along the lines of "there was a mistake, but we will be nice and honor it."
I am a little bit concerned that this means Hilton may try to decline to honor the "Executive level" privileges many of us booked. Can you check your confirmation and let us know exactly what your room type is? Thanks!
Nov 15, 2005, 8:13 am
#84
FlyerTalk Evangelist
Join Date: Apr 2001
Location: DCA
Programs: AMC MovieWatcher, Giant BonusCard, Petco PALS Card, Silver Diner Blue Plate Club
Posts: 22,297
Executive level rooms don't include breakfast coupons.. they include breakfast in the lounge. Csakamoto, did you get a room on an Executive level with lounge access?
Nov 15, 2005, 10:35 am
#85
Join Date: Nov 2005
Posts: 4
Any Brits out there who lost out in the Expedia - Japan Hilton, cock-up?
Any Brits out there who lost out in the Expedia - Japan Hilton, cock-up?
Hi, I'm a freelance writer looking into how Expedia.com wrongly sold rooms at Hilton Tokyo and Osaka at well below actual price.Has anyone from the UK been caught up in this saga?.Have you got a good/bad tale, to tell? - I'll be very glad to hear your side of the story.
Many Thanks
Hi, I'm a freelance writer looking into how Expedia.com wrongly sold rooms at Hilton Tokyo and Osaka at well below actual price.Has anyone from the UK been caught up in this saga?.Have you got a good/bad tale, to tell? - I'll be very glad to hear your side of the story.
Many Thanks
Nov 15, 2005, 11:52 am
#87
Original Poster
Join Date: Feb 2000
Location: San Francisco (Marin County), CA
Programs: UA Global Services, AA Lifetime ExecPlat, LH HON Circle, SQ PPS Solitaire, Hyatt Courtesy Card
Posts: 3,002
Originally Posted by flying MD
Got all stays reconfirmed (total 54 nights).
:-)
:-)
Nov 15, 2005, 2:36 pm
#89
Join Date: Oct 2004
Location: BNA
Posts: 2,076
Originally Posted by niceday
Any Brits out there who lost out in the Expedia - Japan Hilton, cock-up?
Hi, I'm a freelance writer looking into how Expedia.com wrongly sold rooms at Hilton Tokyo and Osaka at well below actual price.Has anyone from the UK been caught up in this saga?.Have you got a good/bad tale, to tell? - I'll be very glad to hear your side of the story.
Many Thanks
Hi, I'm a freelance writer looking into how Expedia.com wrongly sold rooms at Hilton Tokyo and Osaka at well below actual price.Has anyone from the UK been caught up in this saga?.Have you got a good/bad tale, to tell? - I'll be very glad to hear your side of the story.
Many Thanks
I'll be there when you are Ramz.
I'll be there May 15-24 in Tokyo, king exec.
Nov 15, 2005, 3:03 pm
#90
Original Poster
Join Date: Feb 2000
Location: San Francisco (Marin County), CA
Programs: UA Global Services, AA Lifetime ExecPlat, LH HON Circle, SQ PPS Solitaire, Hyatt Courtesy Card
Posts: 3,002
Originally Posted by Ramz
Here are my dates......May 20th for three nights.
Chuckd: Got you added to the master list - thanks!