Originally Posted by FlyingToFly
I called the Hilton Osaka and was told by their Reservations Manager (Mr. Ohba) that Expedia has asked them NOT to confirm any reservations, at all. Mr. Ohba interpreted Expedia's request to include reservations that have been confirmed by Expedia, and even reservations that have been rebooked using Expedia's corporate credit card (although he did tell me that they cannot see the rate paid, and thus cannot differentiate between the reservations).
Can anyone verify if what he is saying is true?
This is most likely correct. It is not the Osaka Hilton's responsibility to "confirm" the reservations we made with Expedia. If they confirm a reservation "cancelled" by Expedia, then it would cause more issues to arise.
Just because he won't confirm, doesn't mean your reservation is not valid.