Originally Posted by csakamoto
Hello everyone,
At the Hilton Tokyo now.
I just wanted to let you all know that I checked in on 11/14 for 3 nights with 3 work associates. Everything is fine, although we were not given free breakfast coupons (don't remember if i booked those online) or choice of rooms.
We were given a letter stating something along the lines of "there was a mistake, but we will be nice and honor it."
Csakamoto, many, many thanks for this post. I am glad to see they are honoring at least your reservation and seem to have a system in place (i.e., they have created a letter).
I am a little bit concerned that this means Hilton may try to decline to honor the "Executive level" privileges many of us booked. Can you check your confirmation and let us know exactly what your room type is? Thanks!