Orbitz BRG

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Old Mar 10, 18, 8:53 pm   -   Wikipost
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Orbitz's Price Guarantee covers flight, hotels, packages, rental cars and activities.

What it means
If you find a cheaper identical flight, package, rental car or activity within 24 hours of booking, or a cheaper, identical hotel up to 2 days before your standalone hotel check-in date, we'll refund the difference and give you 50 USD Orbucks.

Before you submit your claim, answer the following questions:
- Is the cost of your booking at least 50 USD, excluding taxes and fees?
- Did you book your flight, package, rental car or activity on Orbitz in the last 24 hours?
- Standalone hotel bookings only: Is today's date at least 2 days before the check-in date?
- Are the trip dates the same?
- Did you find the lower price on a website in English?
- Is the lower price quoted in US dollars?
- Is the room type the same?
- Is the cancellation policy the same?

If you answered "Yes" to all of these questions and wish to receive your refund, then you will need to:
1. Have your Orbitz itinerary number ready.
2. Submit your claim by clicking here.

Good to know
- To qualify for Orbucks, you must have an Orbitz account.
- If you booked as a guest, you will only qualify for a refund in price difference.
- Orbucks will be added to your account 3-4 weeks after your qualifying travel itinerary has been completed.
- The amount of Orbucks issued is limited to the total amount spent on the booking (excluding taxes and fees). If the amount spent on the booking is less than the amount of Orbucks you are eligible to receive, then the Orbucks will be capped at an amount equal to the amount spent on the booking (excluding taxes and fees).

Source: https://www.orbitz.com/service/#/articles/553/55/16146
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Old Mar 27, 18, 10:55 am
  #181  
 
Join Date: Feb 2012
Location: KUL, SIN
Programs: HH, IHG, MH
Posts: 262
Sent online claim forms lately but never received automated reply email. Tried on Safari, Firefox and Chrome, all gave same result - no automated reply. Anyone?
shahr04360 is offline  
Old Mar 27, 18, 5:54 pm
  #182  
 
Join Date: Mar 2018
Posts: 1
I submitted yesterday and I got the automated response within 5min.

@customercare.orbitz.com
nooby is offline  
Old Mar 27, 18, 7:18 pm
  #183  
 
Join Date: Feb 2012
Location: KUL, SIN
Programs: HH, IHG, MH
Posts: 262
Receive automated reply after manually submitted while online form didn't work for me. Claim approved after 14hrs submission.
shahr04360 is offline  
Old Apr 3, 18, 4:13 pm
  #184  
 
Join Date: Jul 2015
Posts: 15
I was looking to book a Las Vegas hotel/air package through orbitz and price match to priceline However I see that if I use the pay now feature the hotel becomes nonrefundable. Anyone have success canceling a reservation for a full refund if the claim is denied within 24 hours.
imxelite is offline  
Old Apr 6, 18, 2:16 am
  #185  
 
Join Date: Apr 2013
Posts: 227
I was banned from Orbitz and it seems from all Expedia companies by transaction processing department for violating the terms of the orbitz loyalty program. They refuse to speak to me, and my emails requesting what term I violated and what booking violated it have gone unanswered . They also have not answered requests for payment of the orbucks in my account. I may have done too many brg, virtually every booking, but never more than three ore month on orbitz, and the same on cheap tickets, but I don’t know, as I can not get a response from them. Can anyone suggest a way that I can get an explanation from them?
Jared Ito is offline  
Old Apr 7, 18, 1:00 pm
  #186  
 
Join Date: Jan 2017
Posts: 12
Originally Posted by Jared Ito View Post
I may have done too many brg, virtually every booking, but never more than three ore month on orbitz, and the same on cheap tickets
omg how do you manage to always find better price? I found Orbitz / CT usually the cheapest after applying their 15% off coupon
JakubH is offline  
Old Apr 28, 18, 11:04 am
  #187  
 
Join Date: Dec 2004
Location: Los Angeles California
Posts: 1,175
Originally Posted by JakubH View Post
omg how do you manage to always find better price? I found Orbitz / CT usually the cheapest after applying their 15% off coupon
I was also under the impression that if you use 15% coupon and /or Orbucks your price would automatically go down over competitors websites and you would not be able to apply for price guarantee.

can anyone confirm the 15% usage / orbucks usage policy as I am getting conflicting information?

Thanks
MNSWEEps is offline  
Old Jun 13, 18, 1:55 am
  #188  
 
Join Date: Sep 2013
Programs: AC SE100K, AA EXP, SPG Plt, HH Dmnd
Posts: 1,479
Originally Posted by MNSWEEps View Post
I was also under the impression that if you use 15% coupon and /or Orbucks your price would automatically go down over competitors websites and you would not be able to apply for price guarantee.

can anyone confirm the 15% usage / orbucks usage policy as I am getting conflicting information?

Thanks
I can confirm this, at least with using a coupon (don't know about orbucks). So essentially the BRG will always be a useless proposition as every website coupons/discounts with a non-public price and BRGs are based on your final after-coupon price vs the public undiscounted price of a competitor.
Bonaventure is offline  
Old Jul 4, 18, 1:58 pm
  #189  
 
Join Date: Sep 2010
Programs: AA, EC, FB, M&M, HH, SPG, Le Club Accor, Radisson Rewards
Posts: 45
Does Orbitz still offer $50 orbucks as a part of the BRG? In T&C I can see "we will credit or refund to you the difference in price" only.
Isoveli is offline  
Old Jul 4, 18, 2:39 pm
  #190  
 
Join Date: Jan 2016
Posts: 543
Originally Posted by Isoveli View Post
Does Orbitz still offer $50 orbucks as a part of the BRG? In T&C I can see "we will credit or refund to you the difference in price" only.
They eliminated the Orbucks a couple of weeks back.
klanfa is offline  
Old Feb 27, 19, 7:10 am
  #191  
 
Join Date: Aug 2013
Location: Taiwan
Programs: IHG Spire Ambassador, Marriott Platinum, Hilton Gold, oneworld Emerald
Posts: 1,122
Originally Posted by Isoveli View Post
Does Orbitz still offer $50 orbucks as a part of the BRG? In T&C I can see "we will credit or refund to you the difference in price" only.
Yeah, they have killed the BRG. Useless now.
barracuda93 is offline  

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