Mar 11, 2018, 5:53 am
Last edit by: shahr04360
Orbitz's Price Guarantee covers flight, hotels, packages, rental cars and activities.
What it means
If you find a cheaper identical flight, package, rental car or activity within 24 hours of booking, or a cheaper, identical hotel up to 2 days before your standalone hotel check-in date, we'll refund the difference and give you 50 USD Orbucks.
Before you submit your claim, answer the following questions:
- Is the cost of your booking at least 50 USD, excluding taxes and fees?
- Did you book your flight, package, rental car or activity on Orbitz in the last 24 hours?
- Standalone hotel bookings only: Is today's date at least 2 days before the check-in date?
- Are the trip dates the same?
- Did you find the lower price on a website in English?
- Is the lower price quoted in US dollars?
- Is the room type the same?
- Is the cancellation policy the same?
If you answered "Yes" to all of these questions and wish to receive your refund, then you will need to:
1. Have your Orbitz itinerary number ready.
2. Submit your claim by clicking here.
Good to know
- To qualify for Orbucks, you must have an Orbitz account.
- If you booked as a guest, you will only qualify for a refund in price difference.
- Orbucks will be added to your account 3-4 weeks after your qualifying travel itinerary has been completed.
- The amount of Orbucks issued is limited to the total amount spent on the booking (excluding taxes and fees). If the amount spent on the booking is less than the amount of Orbucks you are eligible to receive, then the Orbucks will be capped at an amount equal to the amount spent on the booking (excluding taxes and fees).
Source: https://www.orbitz.com/service/#/articles/553/55/16146
What it means
If you find a cheaper identical flight, package, rental car or activity within 24 hours of booking, or a cheaper, identical hotel up to 2 days before your standalone hotel check-in date, we'll refund the difference and give you 50 USD Orbucks.
Before you submit your claim, answer the following questions:
- Is the cost of your booking at least 50 USD, excluding taxes and fees?
- Did you book your flight, package, rental car or activity on Orbitz in the last 24 hours?
- Standalone hotel bookings only: Is today's date at least 2 days before the check-in date?
- Are the trip dates the same?
- Did you find the lower price on a website in English?
- Is the lower price quoted in US dollars?
- Is the room type the same?
- Is the cancellation policy the same?
If you answered "Yes" to all of these questions and wish to receive your refund, then you will need to:
1. Have your Orbitz itinerary number ready.
2. Submit your claim by clicking here.
Good to know
- To qualify for Orbucks, you must have an Orbitz account.
- If you booked as a guest, you will only qualify for a refund in price difference.
- Orbucks will be added to your account 3-4 weeks after your qualifying travel itinerary has been completed.
- The amount of Orbucks issued is limited to the total amount spent on the booking (excluding taxes and fees). If the amount spent on the booking is less than the amount of Orbucks you are eligible to receive, then the Orbucks will be capped at an amount equal to the amount spent on the booking (excluding taxes and fees).
Source: https://www.orbitz.com/service/#/articles/553/55/16146
Orbitz BRG
Apr 3, 2018, 4:13 pm
#184
Join Date: Jul 2015
Posts: 26
I was looking to book a Las Vegas hotel/air package through orbitz and price match to priceline However I see that if I use the pay now feature the hotel becomes nonrefundable. Anyone have success canceling a reservation for a full refund if the claim is denied within 24 hours.
Apr 6, 2018, 2:16 am
#185
Join Date: Apr 2013
Posts: 227
I was banned from Orbitz and it seems from all Expedia companies by transaction processing department for violating the terms of the orbitz loyalty program. They refuse to speak to me, and my emails requesting what term I violated and what booking violated it have gone unanswered . They also have not answered requests for payment of the orbucks in my account. I may have done too many brg, virtually every booking, but never more than three ore month on orbitz, and the same on cheap tickets, but I don’t know, as I can not get a response from them. Can anyone suggest a way that I can get an explanation from them?
Apr 7, 2018, 1:00 pm
#186
Join Date: Jan 2017
Posts: 12
Apr 28, 2018, 11:04 am
#187
Join Date: Dec 2004
Location: Los Angeles California
Posts: 1,395
can anyone confirm the 15% usage / orbucks usage policy as I am getting conflicting information?
Thanks
Jun 13, 2018, 1:55 am
#188
Join Date: Sep 2013
Programs: AC SE100K, AA EXP, SPG Plt, HH Dmnd
Posts: 1,507
I was also under the impression that if you use 15% coupon and /or Orbucks your price would automatically go down over competitors websites and you would not be able to apply for price guarantee.
can anyone confirm the 15% usage / orbucks usage policy as I am getting conflicting information?
Thanks
can anyone confirm the 15% usage / orbucks usage policy as I am getting conflicting information?
Thanks
Feb 27, 2019, 7:10 am
#191
Join Date: Aug 2013
Location: Taiwan
Programs: IHG Diamond, Marriott Platinum, Hilton Gold, oneworld Emerald
Posts: 1,164