Orbitz BRG

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Old Mar 10, 18, 8:53 pm   -   Wikipost
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Orbitz's Price Guarantee covers flight, hotels, packages, rental cars and activities.

What it means
If you find a cheaper identical flight, package, rental car or activity within 24 hours of booking, or a cheaper, identical hotel up to 2 days before your standalone hotel check-in date, we'll refund the difference and give you 50 USD Orbucks.

Before you submit your claim, answer the following questions:
- Is the cost of your booking at least 50 USD, excluding taxes and fees?
- Did you book your flight, package, rental car or activity on Orbitz in the last 24 hours?
- Standalone hotel bookings only: Is today's date at least 2 days before the check-in date?
- Are the trip dates the same?
- Did you find the lower price on a website in English?
- Is the lower price quoted in US dollars?
- Is the room type the same?
- Is the cancellation policy the same?

If you answered "Yes" to all of these questions and wish to receive your refund, then you will need to:
1. Have your Orbitz itinerary number ready.
2. Submit your claim by clicking here.

Good to know
- To qualify for Orbucks, you must have an Orbitz account.
- If you booked as a guest, you will only qualify for a refund in price difference.
- Orbucks will be added to your account 3-4 weeks after your qualifying travel itinerary has been completed.
- The amount of Orbucks issued is limited to the total amount spent on the booking (excluding taxes and fees). If the amount spent on the booking is less than the amount of Orbucks you are eligible to receive, then the Orbucks will be capped at an amount equal to the amount spent on the booking (excluding taxes and fees).

Source: https://www.orbitz.com/service/#/articles/553/55/16146
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Old Oct 23, 13, 11:01 pm
  #1  
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Join Date: Jan 2007
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Orbitz BRG

http://www.orbitz.com/mktg/best-price-guarantee/
al613 is offline  
Old Oct 24, 13, 12:00 am
  #2  
 
Join Date: Oct 2013
Posts: 139
Think you can book brg rates, get orbucks, cancel the reservation and still keep the orbucks?
Heard that's how it used to work with the previous program.
Mrdeals805 is offline  
Old Oct 24, 13, 12:09 am
  #3  
 
Join Date: Oct 2012
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Originally Posted by Mrdeals805 View Post
Think you can book brg rates, get orbucks, cancel the reservation and still keep the orbucks?
Heard that's how it used to work with the previous program.
No, from the T&Cs :

"If your qualifying booking on Orbitz.com is cancelled, any Orbucks issued in connection with the Orbitz Best Price Guarantee as a result of your having submitted a claim based on finding a rate lower than the rate you paid on the refunded booking will be forfeited. If your qualifying booking is canceled within 48 hours of booking, your claim or any issued Orbucks will not be valid."
want2fly4less is offline  
Old Oct 24, 13, 5:03 am
  #4  
 
Join Date: May 2008
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BRG is a big scam.. i have a reservation and the price dropped just a week later and they said it doesnt apply cause no one else purchased exact same dates or flights.
UA1KPHL is offline  
Old Oct 24, 13, 5:14 am
  #5  
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Originally Posted by UA1KPHL View Post
BRG is a big scam.. i have a reservation and the price dropped just a week later and they said it doesnt apply cause no one else purchased exact same dates or flights.
That is correct for the old guarantee. You can call it a scam if you wish, I suppose, but Orbitz is crystal clear in the main description of the program (at least it had been in the past) that this is the way it works - it's not buried in the fine print where you have to dig for it.

Last edited by emcampbe; Oct 24, 13 at 5:24 am
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Old Oct 24, 13, 7:58 am
  #6  
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it seems like a great deal if you actually stay in $60 hotel and get $200 to use on future hotels without restrictions almost.
al613 is offline  
Old Oct 24, 13, 12:43 pm
  #7  
Formerly known as cagalindo
 
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BRG in general isn't a scam. I've received 5 free stays (1 nighters) in the past few months and have 3 more free coming!

Choice hotels is solid. IHG also has some, sometimes. Most of the hotels incl. breakfast and have had great rating on tripadvisor.
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Old Oct 24, 13, 1:12 pm
  #8  
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Can you get a BRG on a hotel booked with Orbucks?
al613 is offline  
Old Oct 26, 13, 9:05 am
  #9  
 
Join Date: Feb 2006
Posts: 214
Dear Christopher,

We received your Orbitz Hotel Best Price Guarantee claim.

However, we are unable to approve it because the Orbitz Hotel Best Price Guarantee applies only to on-line rates available without any discount or promotion such as " save 20% on this stay".

If you have any further questions, please e-mail us at [email protected].

Sincerely,

Orbitz Customer Support



RIDICULOUS, will try again soon.
justchris82 is offline  
Old Oct 26, 13, 2:28 pm
  #10  
 
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Originally Posted by al613 View Post
it seems like a great deal if you actually stay in $60 hotel and get $200 to use on future hotels without restrictions almost.
Is 200 Orbucks the equivalent of $200 USD?
BEAV is offline  
Old Oct 27, 13, 9:08 am
  #11  
 
Join Date: Feb 2008
Posts: 864
Their BRG really is a waste of time. I have had claims approved in other programs and never moan when something is turned down for a good reason. But I just submitted a claim to Orbitz where the hotel website had a 10% lower rate, everything identical-- and they simply rejected it saying it is a "promotional" rate. I am not talking about a discount from a code or an affinity- the hotel simply had a lower rate on its own site. Similar to the reason they rejected JustChris's claim. In other words, any site including the hotel's site itself, that has a sale or discount and therefore a lower rate, will be rejected. This is not a genuine BRG but a marketing ploy.

Last edited by gil123; Oct 27, 13 at 9:41 am
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Old Oct 27, 13, 11:31 am
  #12  
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This one seems complicated, but what if you booked really cheap BRG hotels (Vegas, Cambodia) and then qualified for a couple hundred "Orbucks"? There should be a price point where just "throwing away" your paid rez could make sense.

I need frequentmiler or somebody like that to figure out the best way to game it.

And, of course, you've got to get Orbitz to actually honor the guarantee.
iahphx is offline  
Old Oct 27, 13, 12:05 pm
  #13  
 
Join Date: Nov 2010
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This should be interesting. There doesn't seem to be a limit?
Shimon is offline  
Old Oct 27, 13, 12:16 pm
  #14  
 
Join Date: Feb 2008
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Yes well I think that is the point. They are stirring up hype by making it sound really attractive and potentially lucrative, but making it extremely difficult to actually get. I never bothered with Orbitz BRG in the past because it wasn't worth the trouble to me, but some quick addition made this seem more worthwhile with the new policy. But it sounds that anything but a rack rate with no discounts (which I would think cannot normally be beaten) can be excluded as "promotional" and will be summarily rejected. Beware anybody booking a non-refundable rate on Orbitz expecting to get them to honor this.
gil123 is offline  
Old Oct 27, 13, 12:45 pm
  #15  
 
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Originally Posted by gil123 View Post
Yes well I think that is the point. They are stirring up hype by making it sound really attractive and potentially lucrative, but making it extremely difficult to actually get. I never bothered with Orbitz BRG in the past because it wasn't worth the trouble to me, but some quick addition made this seem more worthwhile with the new policy. But it sounds that anything but a rack rate with no discounts (which I would think cannot normally be beaten) can be excluded as "promotional" and will be summarily rejected. Beware anybody booking a non-refundable rate on Orbitz expecting to get them to honor this.
Note also that non-refundable rates are explicitly prohibited by the terms... You can't claim a brg after the hotels cancellation policy has passed so regardless of anything else non-refundable rates are impossible to claim.
Yinzer is offline  

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