(Gone) Ramada Encore Pohang, South Korea 110 Won
Mar 29, 2011, 6:49 pm
#166
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Join Date: Mar 2010
Programs: Migros Cumulus Platinum Hero
Posts: 1,628
Arrival 31.03.2011
From the hotel got now:
Dear Sir/Madam
Thank you for choosing to at Ramada Encore Hotel Pohang City
We're very delighted to confirm your reservation details as follows
Reservation No : xxxx
Arrival : 31th March 2011
Departure : 1st April 2011
Top Importance Note : As the Room rate is Not 110.00 But 110,000 KRW
In advance Thank you for your kindness
Question : Are you coming to Encore Hotel or Cancellation ?
-Ramada Encore Pohang Hotel -
Thank you for choosing to at Ramada Encore Hotel Pohang City
We're very delighted to confirm your reservation details as follows
Reservation No : xxxx
Arrival : 31th March 2011
Departure : 1st April 2011
Top Importance Note : As the Room rate is Not 110.00 But 110,000 KRW
In advance Thank you for your kindness
Question : Are you coming to Encore Hotel or Cancellation ?
-Ramada Encore Pohang Hotel -
Mar 30, 2011, 4:17 am
#168
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Join Date: Mar 2010
Programs: Migros Cumulus Platinum Hero
Posts: 1,628
Next mail:
Cancel myself? No way! I told them to cancel from their side if they are not willing to accept the rate
Dear Zurich Flyer
Thank you for your e-mail.
We can't offer low price. Because That is Policy Rate.
We are so sorry. If you don't want to stay (per 110,000krw) in our hotel ,Please cancel your reservation by yourself.
Thank you .
Thank you for your e-mail.
We can't offer low price. Because That is Policy Rate.
We are so sorry. If you don't want to stay (per 110,000krw) in our hotel ,Please cancel your reservation by yourself.
Thank you .
Mar 30, 2011, 7:22 pm
#169
Join Date: Mar 2005
Location: HNLICNSFO
Posts: 631
Mar 30, 2011, 9:30 pm
#171
Join Date: Aug 2009
Location: ORD
Programs: AS MVPG, Hyatt Diamond, HH Gold
Posts: 88
I didn't get that email yet but I just send them an email in Korean. General manager personally replied and offered 60,000 KRW rate (breakfast). I think you can get the rate at least. WR said this hotel does not participate in WR, just a redemption partner.
Mar 31, 2011, 1:07 am
#172
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Join Date: Mar 2010
Programs: Migros Cumulus Platinum Hero
Posts: 1,628
I hardly every saw such a bad crisis management in a hotel.
I am getting more and more such emails. The hotel wants me to cancel myself. Huhu, they don't want to accept the rate [which was obvious to me in this particular case] and then they also want me to cancel
I wrote them back that they should cancel themselfs. Unbelievable
I am getting more and more such emails. The hotel wants me to cancel myself. Huhu, they don't want to accept the rate [which was obvious to me in this particular case] and then they also want me to cancel
I wrote them back that they should cancel themselfs. Unbelievable
Mar 31, 2011, 1:15 am
#173
Join Date: Oct 2003
Location: PDX/AUS
Programs: AA-UA-AS IHG-SPG-Carlson
Posts: 4,562
I hardly every saw such a bad crisis management in a hotel.
I am getting more and more such emails. The hotel wants me to cancel myself. Huhu, they don't want to accept the rate [which was obvious to me in this particular case] and then they also want me to cancel
I wrote them back that they should cancel themselfs. Unbelievable
I am getting more and more such emails. The hotel wants me to cancel myself. Huhu, they don't want to accept the rate [which was obvious to me in this particular case] and then they also want me to cancel
I wrote them back that they should cancel themselfs. Unbelievable
What about the old strategy of paying, then disputing via card later?
It is not perfect, but avoids an ugly shouting match in Korean-English
Mar 31, 2011, 1:29 am
#174
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Join Date: Mar 2010
Programs: Migros Cumulus Platinum Hero
Posts: 1,628
No, no, no, I am not in Korea, I won't go and it was never my intention to go there.
I did not even think they will accept the bookings.
I made the bookings only because I thought I could use them in order to generate airline miles.
If somebody is in Korea and needs to stay there then I would certainly suggest to pay whatever they want and later on dispute with the credit card company. The case is actually pretty clear: They were supposed to deny the wrong rate "within a reasonable amount of time from the moment when they realized the error in the system". Under no circumstances can they simply inform the customers on the day of arrival with "Sorry, you must now pay 100 times what is on your confirmation".
I did not even think they will accept the bookings.
I made the bookings only because I thought I could use them in order to generate airline miles.
If somebody is in Korea and needs to stay there then I would certainly suggest to pay whatever they want and later on dispute with the credit card company. The case is actually pretty clear: They were supposed to deny the wrong rate "within a reasonable amount of time from the moment when they realized the error in the system". Under no circumstances can they simply inform the customers on the day of arrival with "Sorry, you must now pay 100 times what is on your confirmation".
Mar 31, 2011, 1:34 am
#175
Join Date: Aug 2007
Location: MRY/SFO/SJC
Programs: AS MVP, Hilton Diamond, IHG Gold
Posts: 7,784
Mar 31, 2011, 2:53 am
#176
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Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
The case is actually pretty clear: They were supposed to deny the wrong rate "within a reasonable amount of time from the moment when they realized the error in the system". Under no circumstances can they simply inform the customers on the day of arrival with "Sorry, you must now pay 100 times what is on your confirmation".
You would definately be required to sign, but that could be an error or just extortion. I think the mail confirmation would win.
Apr 1, 2011, 3:52 pm
#178
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Join Date: Mar 2010
Programs: Migros Cumulus Platinum Hero
Posts: 1,628
오현주
Dear Sir. ZURICH FLYER
Thank you for choosing to at Ramada Encore Hotel Pohang City
We're very delighted to confirm your reservation details as follows
Reservation No : All Reservation(Room rate is 110.00, 105.00 of reservation)
Arrival :
Departure :
Top Importance Note : As the Room rate is Not 110.00 But 110,000 KRW
In advance Thank you for your kindness
Question : Are you coming to Encore Hotel or Cancellation ?
Dear Sir. ZURICH FLYER
Thank you for choosing to at Ramada Encore Hotel Pohang City
We're very delighted to confirm your reservation details as follows
Reservation No : All Reservation(Room rate is 110.00, 105.00 of reservation)
Arrival :
Departure :
Top Importance Note : As the Room rate is Not 110.00 But 110,000 KRW
In advance Thank you for your kindness
Question : Are you coming to Encore Hotel or Cancellation ?
