Conrad Bora Bora {PYF} (Closed for reno Jan 5 - April 1 2026)
Feb 19, 2024 | 11:50 am
#1546
Join Date: Apr 2006
Posts: 5
We are arriving to the Conrad in a few days and I just wanted to provide my experience thus far in regards to upgrades in case it’s useful!
We booked using points/FNC many months ago for our 4 night stay and 5 days before our arrival, I received an email inviting me to pay for an Endless View Pool villa upgrade. I responded thanking them for an upgrade offer and mentioning that we were hoping for an over the water villa upgrade. She responded and said I’d be eligible for a complimentary upgrade to the next room category if available upon arrival.
The next day I saw that our reservation had been upgraded to the endless view pool villa. That was certainly better than the base room but we really had hoped for the over the water villa. I planned to inquire upon arrival.
This morning I checked my reservation and it has the endless view pool villa crossed out and now says we’ve been upgraded to a Tropical Pool Villa which is now a downgrade.
While we recognize this is definitely a first world problem, we are disappointed. We are specifically traveling during low season in hopes of improving our odds for an over the water upgrade.
I just wanted to provide my experience so far! I’ll update if anything changes. And I’ll also provide my thoughts on the resort once we’re back!
We booked using points/FNC many months ago for our 4 night stay and 5 days before our arrival, I received an email inviting me to pay for an Endless View Pool villa upgrade. I responded thanking them for an upgrade offer and mentioning that we were hoping for an over the water villa upgrade. She responded and said I’d be eligible for a complimentary upgrade to the next room category if available upon arrival.
The next day I saw that our reservation had been upgraded to the endless view pool villa. That was certainly better than the base room but we really had hoped for the over the water villa. I planned to inquire upon arrival.
This morning I checked my reservation and it has the endless view pool villa crossed out and now says we’ve been upgraded to a Tropical Pool Villa which is now a downgrade.
While we recognize this is definitely a first world problem, we are disappointed. We are specifically traveling during low season in hopes of improving our odds for an over the water upgrade.
I just wanted to provide my experience so far! I’ll update if anything changes. And I’ll also provide my thoughts on the resort once we’re back!
Just wanted to follow up on my upgrade post… Two days before our arrival, I got another message that we had been upgraded. I checked the app and we had indeed been upgraded to King overwater villa for our first 3 nights. We were thrilled and don’t mind moving to the tropical villa on our last night.
We are here now and are very happy with the villa. We did get a note upon arrival that Diamonds now get a 7000XPF food/beverage credit per day instead of free breakfast. That was disappointing because that won’t cover 2 breakfasts given they each are 5700XPF. I asked if this was a new policy and they said it was but I’m not sure they understood what I was asking as they seemed confused by my question about why breakfast wasn’t complementary for Diamonds. If anyone has further insight, I’d appreciate it!
I’ll share my final thoughts once our stay is complete!
Feb 20, 2024 | 12:59 am
#1547
Join Date: Mar 2015
Posts: 447
Just wanted to follow up on my upgrade post… Two days before our arrival, I got another message that we had been upgraded. I checked the app and we had indeed been upgraded to King overwater villa for our first 3 nights. We were thrilled and don’t mind moving to the tropical villa on our last night.
We are here now and are very happy with the villa. We did get a note upon arrival that Diamonds now get a 7000XPF food/beverage credit per day instead of free breakfast. That was disappointing because that won’t cover 2 breakfasts given they each are 5700XPF. I asked if this was a new policy and they said it was but I’m not sure they understood what I was asking as they seemed confused by my question about why breakfast wasn’t complementary for Diamonds. If anyone has further insight, I’d appreciate it!
I’ll share my final thoughts once our stay is complete!
We are here now and are very happy with the villa. We did get a note upon arrival that Diamonds now get a 7000XPF food/beverage credit per day instead of free breakfast. That was disappointing because that won’t cover 2 breakfasts given they each are 5700XPF. I asked if this was a new policy and they said it was but I’m not sure they understood what I was asking as they seemed confused by my question about why breakfast wasn’t complementary for Diamonds. If anyone has further insight, I’d appreciate it!
I’ll share my final thoughts once our stay is complete!
Feb 20, 2024 | 1:18 am
#1548
Join Date: May 2022
Posts: 187
Just wanted to follow up on my upgrade post… Two days before our arrival, I got another message that we had been upgraded. I checked the app and we had indeed been upgraded to King overwater villa for our first 3 nights. We were thrilled and don’t mind moving to the tropical villa on our last night.
We are here now and are very happy with the villa. We did get a note upon arrival that Diamonds now get a 7000XPF food/beverage credit per day instead of free breakfast. That was disappointing because that won’t cover 2 breakfasts given they each are 5700XPF. I asked if this was a new policy and they said it was but I’m not sure they understood what I was asking as they seemed confused by my question about why breakfast wasn’t complementary for Diamonds. If anyone has further insight, I’d appreciate it!
I’ll share my final thoughts once our stay is complete!
We are here now and are very happy with the villa. We did get a note upon arrival that Diamonds now get a 7000XPF food/beverage credit per day instead of free breakfast. That was disappointing because that won’t cover 2 breakfasts given they each are 5700XPF. I asked if this was a new policy and they said it was but I’m not sure they understood what I was asking as they seemed confused by my question about why breakfast wasn’t complementary for Diamonds. If anyone has further insight, I’d appreciate it!
I’ll share my final thoughts once our stay is complete!
I thought Hilton had a blanket policy that international no matter what is free breakfast.
Feb 20, 2024 | 8:17 am
#1550
Join Date: Nov 2010
Posts: 392
Hi, I just joined, considering a stay in January 2025 on points. I'm Gold. In view of Diamonds not getting free breakfast (hopefully this is temporary!!) do Golds get free breakfast? And with regard to the paid upgrade discussion, is this possible for points as well as paid reservations? I was last at the Conrad Rangali Island (Maldives) and they explicitly didn't do free upgrades, only paid. Is that the case with Conrad Bora Bora? And what are your thoughts about the restaurants there, I'm sure they are expensive but are they good? I'm just beginning my research. TIA
Feb 20, 2024 | 12:59 pm
#1552
Join Date: Apr 2023
Posts: 42
that’s how Hilton Moorea is as well. You just need to call Hilton to change or cancel. It workd that way for one I had to switch
Feb 22, 2024 | 11:01 am
#1553
Join Date: Mar 2009
Location: Los Angeles
Programs: Hilton Diamond
Posts: 507
Sheesh, thats really aggravating. I love the property but that type of penny pitching just aggravates me. Please make sure to leave feedback for that on the e-mail when you check out.
I thought Hilton had a blanket policy that international no matter what is free breakfast.
I thought Hilton had a blanket policy that international no matter what is free breakfast.
Last edited by Canarsie; May 3, 2024 at 12:24 am Reason: Consolidation.
Feb 22, 2024 | 12:03 pm
#1554
Join Date: Nov 2022
Posts: 168
Just wanted to follow up on my upgrade post… Two days before our arrival, I got another message that we had been upgraded. I checked the app and we had indeed been upgraded to King overwater villa for our first 3 nights. We were thrilled and don’t mind moving to the tropical villa on our last night.
We are here now and are very happy with the villa. We did get a note upon arrival that Diamonds now get a 7000XPF food/beverage credit per day instead of free breakfast. That was disappointing because that won’t cover 2 breakfasts given they each are 5700XPF. I asked if this was a new policy and they said it was but I’m not sure they understood what I was asking as they seemed confused by my question about why breakfast wasn’t complementary for Diamonds. If anyone has further insight, I’d appreciate it!
I’ll share my final thoughts once our stay is complete!
We are here now and are very happy with the villa. We did get a note upon arrival that Diamonds now get a 7000XPF food/beverage credit per day instead of free breakfast. That was disappointing because that won’t cover 2 breakfasts given they each are 5700XPF. I asked if this was a new policy and they said it was but I’m not sure they understood what I was asking as they seemed confused by my question about why breakfast wasn’t complementary for Diamonds. If anyone has further insight, I’d appreciate it!
I’ll share my final thoughts once our stay is complete!
Feb 23, 2024 | 9:07 am
#1555
Join Date: Jan 2017
Posts: 194
Can confirm the new 7,000XPF daily credit, though I was given a choice between that and daily continental breakfast at check-in. As someone upthread mentioned, at 5,700XPF per person, breakfast is the right pick unless you’re not a morning person.
Feb 23, 2024 | 10:23 am
#1556
Join Date: Mar 2009
Location: Los Angeles
Programs: Hilton Diamond
Posts: 507
So the 7000 was per room and not per person?
Feb 23, 2024 | 10:33 am
#1557
Join Date: Apr 2023
Posts: 42
Are they still offering the "upcharge" if you choose to get something off of the menu that is a "hot" item? when we were there in October, breakfast was included, but if you wanted the full buffet or something off of the menu they put down, you just paid like a $18 per person amount or something like that.
Feb 23, 2024 | 2:11 pm
#1558
Join Date: May 2022
Posts: 187
Are they still offering the "upcharge" if you choose to get something off of the menu that is a "hot" item? when we were there in October, breakfast was included, but if you wanted the full buffet or something off of the menu they put down, you just paid like a $18 per person amount or something like that.
FYI for everyone, check if you have any AMEX offers for $200 off $1000 or more for Hilton Polynesian properties. I read the fine print and it worked for me. I used this back in my stay in September 2023 and was credited when I used my Platinum card for check out. It took a few months for the credit to come but it's something.
Last edited by Canarsie; May 3, 2024 at 12:24 am Reason: Consolidation.
Feb 23, 2024 | 5:52 pm
#1559
Join Date: Feb 2022
Posts: 26
FYI for everyone, check if you have any AMEX offers for $200 off $1000 or more for Hilton Polynesian properties. I read the fine print and it worked for me. I used this back in my stay in September 2023 and was credited when I used my Platinum card for check out. It took a few months for the credit to come but it's something.
https://www.americanexpress.com/hiltonresortsamexoffer
and for French Polynesia, only Hilton Moorea seems eligible, not the Conrad Bora Bora. Not sure how strict is the actual offer though.
Feb 23, 2024 | 8:49 pm
#1560
Join Date: Oct 2022
Posts: 261
can confirm the tennis court looks to be in good condition (is made of some sort of strange composite material looks like mesh I guess for drainage ; sorry not a tennis player so don’t know how better to describe it)
currently too hot for anyone to possibly play even in the early morning
also can confirm the daily food credit no more free breakfast : was not offered free continental instead
also have our daughter with us so suspect will spend far more on breakfast each day than the credit
resort is beautiful
service exceptional thus far
got nicely upgraded to a deluxe owv no charge as diamond on points stay so not complaining about the extra food costs at all
tip: the pool boy station they offer free use of large inflatables and blow them up and deliver to your room all at no charge
provide rope as well to tie them up to the ladder / deck
Where is best place for snorkeling at the resort?
Last edited by Canarsie; May 3, 2024 at 12:26 am Reason: Consolidation.