Doubletree Salutes Top Hotels for Excellence in Hotel Performance During 2005
Mar 31, 2006, 12:14 pm
#1
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Doubletree Salutes Top Hotels for Excellence in Hotel Performance During 2005
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Doubletree recognized its properties for outstanding efforts in 2005 as part of the brand's Hotel Performance Awards Program during the Doubletree General Managers Conference in Roanoke, Va.
Nineteen awards in various categories were presented to hotels chosen from the brand's 160 hotels across North America. Each hotel award winner received individual recognition during a specially planned celebratory reception at the conference in early March.
'Whether it is surprising a guest with a simple, helpful gesture or creating a wide-reaching program that brings together members of our community with team members at our hotels, we are truly proud of the multitude of resources and talents our Doubletree hotel team members provide each and every day,' said Dave Horton, senior vice president -- brand management for Doubletree. 'We are proud to present the Doubletree Hotel Performance Awards Program to acknowledge those hotels and individuals that have embraced a daily commitment to deliver an outstanding hotel experience as well as make a difference in the lives of others.'
Finalists for the Connie Awards and Doubletree Pride Awards were determined by two key components of the Doubletree Balanced Scorecard rating system: a Brand Consistency Index (a measurement of Physical Condition, Cleanliness, and compliance with Brand Standards) and Guest Loyalty Scores (a combination of three scores from the Doubletree Satisfaction and Loyalty Tracking Report).
CONNIE AWARDS
Named in honor of company founder Conrad Hilton, two hotels tied for the first time in brand history, as the top-performing hotels in the Doubletree brand with the highest overall hotel performance scores:
Doubletree Guest Suites Naples, Florida
Doubletree Hotel Bay City, Michigan
DOUBLETREE PRIDE AWARDS
The brand also was proud to present its Doubletree Pride Awards. These awards are presented to the top ten hotels across all brand product lines.
Doubletree Guest Suites Phoenix - Gateway Center, Arizona
Doubletree Hotel Durango, Colorado
Doubletree Guest Suites Naples, Florida
Doubletree Hotel Chicago/Alsip, Illinois
Doubletree Hotel Bay City, Michigan
Doubletree Hotel Missoula/Edgewater, Montana
Doubletree Guest Suites Mt. Laurel, New Jersey
Doubletree Hotel Biltmore/Asheville, North Carolina
Doubletree Guest Suites Cincinnati/Sharonville, Ohio
Hotel Roanoke & Conference Center, Virginia
DOUBLETREE CONTINUOUS IMPROVEMENT AWARDS
For the first year, Doubletree introduced two new awards that celebrated marked year-over-year improvements in product quality and RevPAR Index (market share) scores.
Most Improved Quality Award - Doubletree Guest Cincinnati/Sharonville, Ohio
Most Improved Market Share Award - Doubletree Hotel Murfreesboro, Tennessee
DOUBLETREE 2005 CARE CUP - Doubletree Guest Suites Phoenix-Gateway Center, Arizona
The Doubletree 2005 CARE Cup, one of the most prestigious hotel performance awards presented by the brand, was proudly presented to the Doubletree Guest Suites Phoenix-Gateway Center. This hotel demonstrated consistent and exceptional performance on:
Quarterly summary reports (CARE Packets) presented by hotels for each of the four qualifying quarters of 2005, which illustrates how hotel team members care about their guests, their team members and their local community.
The full-service hotel also scored consistently in the top 10% of the Doubletree Brand Promise Index - a measurement of the Doubletree delivery of CARE Values to hotel guests.
Doubletree recognized its properties for outstanding efforts in 2005 as part of the brand's Hotel Performance Awards Program during the Doubletree General Managers Conference in Roanoke, Va.
Nineteen awards in various categories were presented to hotels chosen from the brand's 160 hotels across North America. Each hotel award winner received individual recognition during a specially planned celebratory reception at the conference in early March.
'Whether it is surprising a guest with a simple, helpful gesture or creating a wide-reaching program that brings together members of our community with team members at our hotels, we are truly proud of the multitude of resources and talents our Doubletree hotel team members provide each and every day,' said Dave Horton, senior vice president -- brand management for Doubletree. 'We are proud to present the Doubletree Hotel Performance Awards Program to acknowledge those hotels and individuals that have embraced a daily commitment to deliver an outstanding hotel experience as well as make a difference in the lives of others.'
Finalists for the Connie Awards and Doubletree Pride Awards were determined by two key components of the Doubletree Balanced Scorecard rating system: a Brand Consistency Index (a measurement of Physical Condition, Cleanliness, and compliance with Brand Standards) and Guest Loyalty Scores (a combination of three scores from the Doubletree Satisfaction and Loyalty Tracking Report).
CONNIE AWARDS
Named in honor of company founder Conrad Hilton, two hotels tied for the first time in brand history, as the top-performing hotels in the Doubletree brand with the highest overall hotel performance scores:
Doubletree Guest Suites Naples, Florida
Doubletree Hotel Bay City, Michigan
DOUBLETREE PRIDE AWARDS
The brand also was proud to present its Doubletree Pride Awards. These awards are presented to the top ten hotels across all brand product lines.
Doubletree Guest Suites Phoenix - Gateway Center, Arizona
Doubletree Hotel Durango, Colorado
Doubletree Guest Suites Naples, Florida
Doubletree Hotel Chicago/Alsip, Illinois
Doubletree Hotel Bay City, Michigan
Doubletree Hotel Missoula/Edgewater, Montana
Doubletree Guest Suites Mt. Laurel, New Jersey
Doubletree Hotel Biltmore/Asheville, North Carolina
Doubletree Guest Suites Cincinnati/Sharonville, Ohio
Hotel Roanoke & Conference Center, Virginia
DOUBLETREE CONTINUOUS IMPROVEMENT AWARDS
For the first year, Doubletree introduced two new awards that celebrated marked year-over-year improvements in product quality and RevPAR Index (market share) scores.
Most Improved Quality Award - Doubletree Guest Cincinnati/Sharonville, Ohio
Most Improved Market Share Award - Doubletree Hotel Murfreesboro, Tennessee
DOUBLETREE 2005 CARE CUP - Doubletree Guest Suites Phoenix-Gateway Center, Arizona
The Doubletree 2005 CARE Cup, one of the most prestigious hotel performance awards presented by the brand, was proudly presented to the Doubletree Guest Suites Phoenix-Gateway Center. This hotel demonstrated consistent and exceptional performance on:
Quarterly summary reports (CARE Packets) presented by hotels for each of the four qualifying quarters of 2005, which illustrates how hotel team members care about their guests, their team members and their local community.
The full-service hotel also scored consistently in the top 10% of the Doubletree Brand Promise Index - a measurement of the Doubletree delivery of CARE Values to hotel guests.
Mar 31, 2006, 5:38 pm
#2
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Join Date: May 1998
Location: Long Island, NY
Posts: 1,667
I have stayed at the Doubletree Phoenix several times and I would have to agree it is a very good hotel. Usually recognized when I return, welcome gift in room, will go out of their way to help. Good to see they were recognized.
Mar 31, 2006, 7:17 pm
#3
Ambassador: World of Hyatt
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Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,229
Originally Posted by JIMBOLIGUY
I have stayed at the Doubletree Phoenix several times and I would have to agree it is a very good hotel. Usually recognized when I return, welcome gift in room, will go out of their way to help. Good to see they were recognized.
I will try them out next time in town