How do hotels know our status?
Mar 29, 2006, 9:56 am
#16
Join Date: Jun 2005
Location: Florida
Programs: HH Diamond, MR Platinum, Choice Diamond, Priority Club Plat, DL Silver
Posts: 344
Originally Posted by sdsearch
Ah, but does it show the Rolling Tier and EXPLAIN it? 
Mar 29, 2006, 10:55 am
#17
Join Date: Jan 2006
Location: Southwest Ohio, USA
Programs: HH/Diamond; PC/Gold; NWA/Gold
Posts: 99
Originally Posted by DCBob
Not if you use e-checkin. The last two stays I had (in Cincinnati and Harrisburg), I used e-checkin and I did not show my credit card at all!
Mar 29, 2006, 1:38 pm
#18
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
Originally Posted by HiltonGuy
What you are referring to is "OnQ". OnQ is a program developed by HHC that the hotels use as their in-house system. It recognizes returning guests as well as those who have never stayed at that particular brand before (Ever heard "Welcome to the Hampton/Homewood/Embassy etc brand" ????).
Mar 29, 2006, 4:33 pm
#19
Join Date: Oct 2004
Location: Ridgecrest, CA
Posts: 157
Originally Posted by Points Scrounger
I'll mention the time that I made a reservation as a gold and was told by the clerk (DuPont Circle Hilton, DC): "I'm sorry, but the system shows you as Blue [so no breakfast for you!]." He relented only when I physically produced the gold card. From then on, I have made a point of bringing it.
I was rather startled last week when the check-in clerk greeted me with: "Welcome back, Mr. Scrounger!" I had stayed there one night, three years earlier (HGI North @ SFO).
I was rather startled last week when the check-in clerk greeted me with: "Welcome back, Mr. Scrounger!" I had stayed there one night, three years earlier (HGI North @ SFO).
Mar 29, 2006, 4:35 pm
#20
Join Date: Oct 2004
Location: Ridgecrest, CA
Posts: 157
Originally Posted by sdsearch
Ah, but does it show the Rolling Tier and EXPLAIN it?
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