Charge in error?
Aug 9, 2005 | 9:27 am
#1
Original Poster
FlyerTalk Evangelist
Join Date: Nov 2002
Location: Freeload Univ. Where are you sitting?
Posts: 14,818
Charge in error?
I was looking at my statement on line, and I noticed what seemed to be a very large charge for my last stay. When I pulled up the folio, the amount was just what I had expected. However, on the HHonors pages, recent hotel activity, it appeared that I had paid about double what I thought. Naturally, I got points for everything.
I called AMEX, and their automated system indicates that I was charged the normal rate for the room.
So, it appears that Hilton has given me double points for a double charge (I got about 6400 points for the stay from Hilton), but the actual amount I pay is just what I always do.
The net, with booking bonuses, double points, etc. comes in at about 84 points/$
Please make more mistakes like this.
I called AMEX, and their automated system indicates that I was charged the normal rate for the room.
So, it appears that Hilton has given me double points for a double charge (I got about 6400 points for the stay from Hilton), but the actual amount I pay is just what I always do.
The net, with booking bonuses, double points, etc. comes in at about 84 points/$
Please make more mistakes like this.
Aug 10, 2005 | 12:38 am
#3
Join Date: Jul 2005
Location: New York
Programs: UA 1P, HHonors Gold, SPG Gold
Posts: 173
I got double charged once with a prepaid rate. My HH Amx was charged at booking and again at check-out. The issue was finally resolved after several calls. The extra pts stayed on my HH account!
Aug 10, 2005 | 12:57 am
#4
FlyerTalk Evangelist
Join Date: Aug 2003
Location: SNA
Programs: UA Million Mile Nobody, Marriott Platinum Elite, SPG Gold
Posts: 25,228
Originally Posted by BigLar
I was looking at my statement on line, and I noticed what seemed to be a very large charge for my last stay. When I pulled up the folio, the amount was just what I had expected. However, on the HHonors pages, recent hotel activity, it appeared that I had paid about double what I thought. Naturally, I got points for everything.
I called AMEX, and their automated system indicates that I was charged the normal rate for the room.
So, it appears that Hilton has given me double points for a double charge (I got about 6400 points for the stay from Hilton), but the actual amount I pay is just what I always do.
The net, with booking bonuses, double points, etc. comes in at about 84 points/$
Please make more mistakes like this.
I called AMEX, and their automated system indicates that I was charged the normal rate for the room.
So, it appears that Hilton has given me double points for a double charge (I got about 6400 points for the stay from Hilton), but the actual amount I pay is just what I always do.
The net, with booking bonuses, double points, etc. comes in at about 84 points/$
Please make more mistakes like this.
Aug 10, 2005 | 8:05 am
#5
Original Poster
FlyerTalk Evangelist
Join Date: Nov 2002
Location: Freeload Univ. Where are you sitting?
Posts: 14,818
Originally Posted by flyinbob
However, keeping the points you know you clearly don't deserve means you abdicate the right to complain and demand restitution the next time they shortchange you.
I'm willing to overlook one mistake, but two ....