corporate-wage-slave

You raise an interesting point - I booked that DT on 23 July for a stay yesterday (24 October) - but did not get pre-upgraded at 3 days. I did get pre-upgraded at other hotels las week. I did OLCI on the morning of 24 October. At that stage I had the option of about a dozen Queen rooms, as booked, and perhaps 20 King rooms for the �5 extra. So you're right, the DT should have proudly pre-upgraded me given that occupancy levels would have allowed for this. In other words online at least there was no way to get an upgraded room except via payment. I suspect at the desk that they would have done something on request.

In this particular case I was quite OK with the room I got, this property is not exactly the height of opulence but given the Diwali fireworks around Hounslow I wanted a sound proofed room more than anything else. But if I was looking to take advantage of a clear status benefit then I would have been disappointed with this new arrangement.

This hotel - and quite a few others - used to at OLCI allow higher level rooms to be made available at that point, more recently with the Upgrade arrow shown against the room concerned.

Dr Jabadski

Many businesses pander to and thrive on people who are too stupid or too lazy or too unsophisticated or too inexperienced to understand what’s what.

hugolover

The terms have always been upgrade at checkin, some properties can't be bothered doing pre-arrival allocations. You've confirmed that previously OLCI wouldn't give you an upgraded room for free therefore nothing has changed as far as your stays go there. The upgrade arrow seems to be when it was done as part of pre-allocation, that's my experience? Any fault lies with lack of pre-arrival allocation but that's it. Maybe they forgot to do allocations, were busy, or your previous comments about not wanting upgrades here are in your profile?

Sometimes I open my stay on the day and see I've been upgraded, sometimes I see I have not and it can happen at checkin. In that case, like everyone on FT, I don't do the OLCI.

corporate-wage-slave

I amended my post on that one - previously I would have had access to King rooms (but sometimes not Queen Rooms), and inconsistently there may have been an upgrade arrow. So absolutely they have taken something away here. But yes, it may be a one-off event which hasn't got any ramifications, or is profile linked.

fwfdan

Hotel is pretty much empty. Breakfast was a self sign-in that had about 15 rooms signed in for breakfast and maybe 6 or 7 were noted as diamond. No upgrade given even with us asking for one (desk agent said all the rooms are the same - so why were they selling so many?)

Breakfast buffet was $12 and one of the worst I have ever seen for a full service hotel (very similar to Hampton / Home2 Suites but not as fresh looking)

(DT Suites Dayton / Miamisburg)

NewbieRunner

I had booked a double guest room (cheapest room type available) at DoubleTree London Docklands Riverside earlier this month. When online checkin opened I was offered cash upgrades costing between �85 (to King Deluxe) and �190 (to King One Bedroom Suite). I did not check in online but later noticed the room type of my booking had changed to a King One Bedroom Suite, which turned out to be at a wrong end of the building away from the river. The only good thing about the suite was it had a bath tub in a tiny bathroom.

aww3583

Have a 7-day stay at a resort coming. Booked on points at a good value for a 2-Q room. All room types are currently available for an identical booking up to, and including a presidential suite.

Just received the “here’s your custom upgrade” email from NOR1.

Preferred view: $24/night
Top floor: $40/night
Junior Suite: $103/night.

Since I’m on points, will buying an upgrade trigger the $50/night resort fee? I have two rooms booked on my reservation, so would the resort fee go up to $100/night?

Looks like I’ll take my chances with a complementary upgrade.

The _Banking_Scot

Hi

doubletree Edinburgh Airport ( scotland) for tonight
Using the app booked a king guest room. Checking in online there are no free upgrades but they are offering a king deluxe for �13 pn

the app says that they may give a complimentary upgrade on top of the paid upgrade at check in

As I'm only there for a short overnight stay and leaving at 0500 tomorrow. I just kept the room type booked and not paying the extra �13

Regards

Tbs

The budapest hilton on the other hand has upgraded me to an executive danube view

hugolover

I've had an auto upgrade there, 3 days before, so probably they're just busy. Deluxe have Nespresso, robes etc.

arlflyer

Well, I wasn't reading this thread because I don't need more negativity in my life. But I'd just like to chime in and note that, three days before check-in, I got a very nice email from Hilton with a notification of an upgrade to a perfectly lovely junior suite for an upcoming stay. So I, for one, will not declare the sky to be falling.

fwfdan

I think the rollout of this is fairly recent or it may be brand or franchisee. About a month ago I was booked at the Conrad DC and got upgraded three days in advance.

My recent experience with DTs (three in the last two weeks) was no upgrades at any of them. First two no choice upgraded rooms at check-in. Third one had lots and many of them were $10 for a couple of them (no clue why) and a few at a higher cost. Decided not to do the online checkin and asked at check-in. Desk agent said nothing available. I think the first two were fairly full, not the last one.

Talking to the bartender was told the hotel was almost empty. Breakfast was pathetic (though it was covered by F&B allowance but we skipped it because it was so bad (grocery store cupcakes rather than danish?) For dinner offer on the second night the menu was "fried fish and chips" - apps and sides were all fried except the house salad.

Absolutely awful hotel (Doubletree Suites Dayton Miamisburg) and I will be writing a review. Night manager and bartender were very nice. Everything else was just wow.

ben1233

Back in May I paid for an upgrade at the WA Orlando for a stay that was entirely points and it did not trigger the resort fee. For clarity, my paid upgrade was not NOR1 but rather made directly though the front desk. I doubt that�d make a difference (?), so if things are consistent you should be able to dodge the resort fee.

arlflyer

Looks like I spoke way too soon. Received the above mentioned upgrade email two days ago and looked at my reservation to see junior suite at that time. Now, one day before the stay, the upgrade has been pulled back, my room type is that which was booked, and I am being offered upgrades for sale. To add another insult, just received an email telling me to OLCI and reminding me that I'd been upgraded.

The _Banking_Scot

Hilton tokyo for an upcoming stay.

had booked premium king
Highest floor offered on the app is floor 19. No complimentary upgrade
offered upgrade to king executive for Y4500 pn (c gbp 30)
Also offered king executive suite for Y 27500pn
Might take the executive upgrade at y4500 and see if they upgrade further ( taking one for the team)
Regards
Tbs

Cledaybuck

Not surprising, looking at the recent reviews.
https://www.tripadvisor.com/Hotel_Re...ship_Ohio.html
If you need to be back in the area and are looking for a Hilton, I would try the HGI at Austin Landing.