Points Missing or Fraudulent Activity in Hilton Honors Account
Apr 17, 2014, 6:22 am
#17
Join Date: Jun 2005
Location: DTW/FNT
Programs: Delta (nee NW), Hilton Diamond. IHG (PT)
Posts: 4,823
The tip off is it wasn't the OP's credit card that was used.
On the other hand, I have one of those Hilton credit cards which I only use when I'm staying at Hiltons and on the Hilton website and it was used to buy some airplane tickets in Europe.
It took a bit of work, but I was able to get the charge reversed.
Any bets as to whether a Hilton clerk was involved in that one?
<lol>
Bob H
Apr 17, 2014, 10:19 am
#18
FlyerTalk Evangelist
Join Date: Sep 2002
Location: IND
Programs: DL PM & 2MM™, Lifetime HHonors Diamond
Posts: 20,903
While I don't think this is what happened here, do you really think that this is different with any business? I am pretty sure any airline agent could make a fraudulent airline booking under nearly anyone's account, particularly one that just called in.
Jun 27, 2018, 2:48 pm
#19
Join Date: Aug 2016
Posts: 4
Account Hacked, response from Hilton very poor!
My Diamond account had its address replaced and only noticed when booking another hotel stay.
is this standard response acceptable:
Dear XXXXXX,
Thank you for your inquiry regarding your Hilton Honors account. Unfortunately we are unable to specifically identify how your account information was compromised. Hilton takes information security very seriously and we are committed to safeguarding our Honors members' personal information.
We recommend the following steps to proactively protect your Hilton Honors account:
•Periodically change your password to your personal email account and Hilton Honors account.
•Do not use a password that is the same or similar to any passwords you use for other accounts. Passwords should be unique to each account.
•Periodically check your Hilton Honors account activity.
•Contact Hilton Honors Customer Support at . If you receive a notification that something was changed on your account that you did not initiate.
•Run a virus check to make sure there is no malware or key loggers on your computer.
We apologize for any inconvenience that you have experienced regarding this issue.
Should you need further assistance relative to this matter, please email us at
Sincerely,
Fraud Analyst HHFP - Diagnosis and Response Team (DART
is this standard response acceptable:
Dear XXXXXX,
Thank you for your inquiry regarding your Hilton Honors account. Unfortunately we are unable to specifically identify how your account information was compromised. Hilton takes information security very seriously and we are committed to safeguarding our Honors members' personal information.
We recommend the following steps to proactively protect your Hilton Honors account:
•Periodically change your password to your personal email account and Hilton Honors account.
•Do not use a password that is the same or similar to any passwords you use for other accounts. Passwords should be unique to each account.
•Periodically check your Hilton Honors account activity.
•Contact Hilton Honors Customer Support at . If you receive a notification that something was changed on your account that you did not initiate.
•Run a virus check to make sure there is no malware or key loggers on your computer.
We apologize for any inconvenience that you have experienced regarding this issue.
Should you need further assistance relative to this matter, please email us at
Sincerely,
Fraud Analyst HHFP - Diagnosis and Response Team (DART
Jun 27, 2018, 3:13 pm
#20
Join Date: Nov 2008
Location: It's hot here
Posts: 4,333
This happened to me. I picked up the phone, called them, they reset my password, corrected my address, and everything was back to normal in maybe 10 minutes. Agent was very nice. All was good in the Hilton world.
What else did you expect them to do? Do you have all of your points and a new password?
What else did you expect them to do? Do you have all of your points and a new password?
Jun 27, 2018, 3:27 pm
#21
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,967
I'm also not sure what else you expect Hilton to do assuming that they have corrected your address and returned any missing points. Since you reported that your IHG account was hacked a year ago, are you sure that the hacking/improper access hasn't come from your end?
https://www.flyertalk.com/forum/28912133-post146.html
Have you checked your other points/miles accounts?
https://www.flyertalk.com/forum/28912133-post146.html
Have you checked your other points/miles accounts?
Jan 2, 2019, 7:10 pm
#23
Join Date: Feb 2008
Location: JAX
Programs: UA-1K >1MM ,QF Platinum,HH-Diamond,Marriott-Titanium
Posts: 105
Hilton Account Hacked
I am a Hilton Diamond with 2 million points in my account.
Had been away ---just checked my account and found that my Hilton account was linked with amazon.....and had almost no points,
Have contacted Hilton Customer service and assured the the points will be reinstated and will receive a new account number.
Have been using what I thought was a secure computer for reservations.
Anyone else been hacked....and the outcome?
Had been away ---just checked my account and found that my Hilton account was linked with amazon.....and had almost no points,
Have contacted Hilton Customer service and assured the the points will be reinstated and will receive a new account number.
Have been using what I thought was a secure computer for reservations.
Anyone else been hacked....and the outcome?
Jan 3, 2019, 10:56 am
#25
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,455
I agree, in fact I would bet that if they limited HHonors points to just redeeming stays the hacked account activity would be very small to what it is now. All non-stay monetization of points is a massive incentive to hackers.
Jan 7, 2019, 1:02 pm
#26
Join Date: Jan 2019
Posts: 1
Hilton Honor Points vanished
I've been a Hilton Honor's member for over 20 years. I had a balance of 665,000 points. On Dec 26th, I noted that my points dropped to 3,000 (my account is active so I did not lose the points due to non activity). I've called HHonors and they do not know what happened to them. A fraud case was opened but with no further follow up on their end, it was closed. Nobody can tell me anything and at this time there is really nothing I can do about it. Does anyone have any suggestion?
Jan 7, 2019, 6:41 pm
#27
Moderator: Hilton Honors, Practical Travel Safety Issues & San Francisco
Join Date: Jan 2001
Location: San Francisco CA
Programs: UA, Hilton, Priceline, AirBnB
Posts: 11,061
I'm not sure what you mean by no follow up.
I've been a Hilton Honor's member for over 20 years. I had a balance of 665,000 points. On Dec 26th, I noted that my points dropped to 3,000 (my account is active so I did not lose the points due to non activity). I've called HHonors and they do not know what happened to them. A fraud case was opened but with no further follow up on their end, it was closed. Nobody can tell me anything and at this time there is really nothing I can do about it. Does anyone have any suggestion?
Are they actually saying they think YOU committed some fraudulent activity?
If no one there will answer your questions you might want to contact Honors Representative here on FT.
Jan 8, 2019, 2:15 pm
#28
Join Date: Jan 2011
Location: LAX
Programs: Delta Silver, Marriott Gold, HH Diamond, Ex-UA Gold, Ex-AA Gold , Ex-SPG Gold, Peon everywhere else
Posts: 616
I've been a Hilton Honor's member for over 20 years. I had a balance of 665,000 points. On Dec 26th, I noted that my points dropped to 3,000 (my account is active so I did not lose the points due to non activity). I've called HHonors and they do not know what happened to them. A fraud case was opened but with no further follow up on their end, it was closed. Nobody can tell me anything and at this time there is really nothing I can do about it. Does anyone have any suggestion?
Mar 18, 2019, 3:09 pm
#29
FlyerTalk Evangelist
Join Date: May 1998
Location: Texas, U.S.A.
Posts: 19,523
Just had my account hacked this morning exactly the same as the original poster with all points going to something from Amazon. I was made suspicious when I received an email with a "requested" copy of a recent folio which I had NOT requested. Couldn't log into my account nor could I reset my password. Called and found someone had hacked me, changed my email address to a [MENTION=63256]yahoo[/MENTION] and taken my points. HHonors closed my current account for good and will issue a new number once their investigation is complete in up to 10 days. Hope to see my points again.
Mar 22, 2019, 9:20 am
#30
Join Date: Feb 2000
Location: Columbia, SC
Programs: a little here, a little there
Posts: 1,444
While hackers won't care about a conversion rate, if anyone else is interested in the Amazon redemption: