corporate-wage-slave

Yes. But if you have a Swiss credit card them you may well be out of scope, since Switzerland isn't applying PSD2.

MarcD

It has been around for months, and indeed my one and only experience of it was in November.

It only appears to affect a very small number of bookings so people may not be too aware of how it works. I've made at a guess 20 advance purchase bookings since the change, and the experience with Hilton St. George's Park described upthread is the only time it has happened.

florens

Makes sense. I assumed otherwise, but of course CH is not in the EEA.

Sisosig

Received another of these Payment Requests. Filled in all details (card number, expiry date, name, address etc. etc.) on seven different browsers/devices/domains, using the link in the email. Every time got the same response. 3C: �a craint compl�tement!

arlflyer

So I guess I am three years and one global pandemic late to the party here, but...this seems like the most relevant thread I can find for my inquiry via combination of google and FT forum search. Am heading on my (U.S. citizen) first trip to Europe (beginning in the UK) since 2020 and received an email regarding my first upcoming stay (points redemption). It stated very clear language "Your bank may require you to authenticate this transaction. Use the link you received...". However, I did not receive any emails from their 3rd-party vendor, and the further information on the Hilton website is useless (You may live in a place where you may have to do something, maybe). Does anyone have any guidance here - are stays at risk because they cannot pre-auth a card for what would presumably just be incidentals on a points redemption anyhow? Seems like they are using needlessly strong language if not.

:D!

The authentication usually happens on the app/website at time of booking. In the case of a redemption it just checks the card is valid, if the hotel wants to - not all hotels bother.

With nothing to pay upfront there isn't anything further to authenticate after the booking is made.

There is now often an authentication step as part of checking in on the app, and it doesn't always work, meaning you have to go to the front desk.

As diamond it's very rare to get asked do to a pre-auth on redemptions in Europe except at the higher-end properties, or unless you indicate you want to charge stuff to the room.

arlflyer

Thanks for this - much appreciated. The email message was just very direct about this, but sounds like they were just trying to cover all cases. I can do whatever is needed at check-in, absolutely.