Consolidated "Friends and Family Rate" thread
Mar 20, 2020, 10:23 pm
#32
Join Date: Aug 2013
Location: Olde Dominion
Programs: DL Silver - uh huh!
Posts: 948
Mar 24, 2020, 11:37 pm
#33
Join Date: Feb 2012
Location: California
Programs: AA Advantage Gold, Rapid Rewards A list, Sky Miles Gold Medallion, Hilton Honors Diamond
Posts: 403
It is not advance purchase, same rules as best available rate
Breakfast is not included unless you qualify otherwise through status/brand/my way.
As others have noted you probably will not get anything more than an apology in the event of a problem.
When staying on a friends and family rate it is important to remember that you are representing the company and your friend/family member who works for a property (similar to pass travel on an airline). Any issues with your stay/behavior can and will have ramifications for the team member (not paying for a no show, smoking in or damaging the room, abusive behavior to staff, etc.)
Breakfast is not included unless you qualify otherwise through status/brand/my way.
As others have noted you probably will not get anything more than an apology in the event of a problem.
When staying on a friends and family rate it is important to remember that you are representing the company and your friend/family member who works for a property (similar to pass travel on an airline). Any issues with your stay/behavior can and will have ramifications for the team member (not paying for a no show, smoking in or damaging the room, abusive behavior to staff, etc.)
Last edited by zgscl; Mar 24, 2020 at 11:42 pm Reason: updated
Nov 6, 2020, 10:35 pm
#34
Join Date: Jun 2017
Location: Tbilisi, Georgia
Programs: HH Diamond, A3 Gold (*G)
Posts: 48
Hi
what if i want to stay for 15 nights on F&F rate? I understand that i can book 7 consecutive nights only but should i book with a different rate in the middle or I make 7+7+1 reservations using F&F.
what if i want to stay for 15 nights on F&F rate? I understand that i can book 7 consecutive nights only but should i book with a different rate in the middle or I make 7+7+1 reservations using F&F.
Nov 7, 2020, 9:35 am
#36
Join Date: Jun 2009
Posts: 243
Nov 7, 2020, 11:09 am
#37
Join Date: Aug 2020
Location: Somewhere in the Mid-Atlantic
Programs: Hilton Honors Diamond
Posts: 630
There is one potential downside; if anything goes wrong in the stay, agents are specifically forbidden to award compensation of any kind.
This is Hilton's 100th year in business. To celebrate, the number of nights employees (and their designees) can access F&F rates has increased from 30 to70, and the number of people who can be listed as Friends or Family has been increased from 10 to 30.
Finally a 'Concierge Desk' will soon open to help with F&F reservations.
This is Hilton's 100th year in business. To celebrate, the number of nights employees (and their designees) can access F&F rates has increased from 30 to70, and the number of people who can be listed as Friends or Family has been increased from 10 to 30.
Finally a 'Concierge Desk' will soon open to help with F&F reservations.
Nov 7, 2020, 11:34 am
#38
Join Date: Jun 2009
Posts: 243
Just as a brief point of technical clarity for this post and another one in this thread which mentions compensation for any problems. If you're staying on a F&F rate or a team member rate and something goes wrong the idea that you can't be compensated is 100% incorrect. I've personally comped several room rates over the years when there have been issues like a room not being completely cleaned or HVAC problems that necessitated room moves. Just like I was also comped two nights (on team member rate) by a Homewood Suites in New Jersey a few months after they opened, when the door lock to the room I was staying in failed and they couldn't open the door for eight or nine hours since the override/programming device was locked in the GM's office and he lived over an hour away while no one on site had access to his office or knew how to use the device. While there are rules in place for a lot of things, any well run hotel allows common sense to prevail and situationally if something happens where the hotel fails the guest, regardless of rate, you should be compensated.
Nov 7, 2020, 11:50 am
#39
Join Date: Aug 2020
Location: Somewhere in the Mid-Atlantic
Programs: Hilton Honors Diamond
Posts: 630
You're right it's there, but there is also a big difference between the T/C's of things and what actually can/does occur. It's also why I said should versus will. You might find some that would know but the bulk of desk agents have no clue about that because you are never trained on it and even if you are, it's something that costs the property very little and is unenforceable.
Last edited by The Road Goes On Forever; Nov 7, 2020 at 11:53 am Reason: spelling
Jun 2, 2023, 5:21 pm
#40
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 6,032
I have a close friend who I think would add me to their F&F group if I asked. Can anyone tell me the typical discount amount? For ex, Im looking at the Hagia Sophia Curio in Istanbul. Its $400/night during my dates. Im wondering if its worth asking friend to add me. We also have a few nights in Paris but I dont know the Hilton props there.
Jun 3, 2023, 8:16 am
#41
Join Date: Dec 2016
Programs: Hilton Honors (Team Member)
Posts: 28
I have a close friend who I think would add me to their F&F group if I asked. Can anyone tell me the typical discount amount? For ex, Im looking at the Hagia Sophia Curio in Istanbul. Its $400/night during my dates. Im wondering if its worth asking friend to add me. We also have a few nights in Paris but I dont know the Hilton props there.
Jun 3, 2023, 8:37 am
#42
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,058
Moderator's Note
Do not ask in this thread to be added to a F&F list.
Thanks.
cblaisd, Co-Moderator, Hilton forum
Thanks.
cblaisd, Co-Moderator, Hilton forum
Jun 3, 2023, 12:05 pm
#43
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 6,032
I wasn't going to ask anyone on FT. A friend of mine IRL had offered a while ago but I didn't take her up on it. If the rates are 50%, then I think I'm going to ask if her offer is still good!
Jun 3, 2023, 7:49 pm
#44
Join Date: Dec 2016
Programs: Hilton Honors (Team Member)
Posts: 28
[QUOTE=Stgermainparis;35300878]Okay, great. Thanks. Is there a way to upcharge for a nonstandard room? We have 3 kids and at the property I'm wanting to stay the standard will not fit them.
/QUOTE]
You should be able to. I've done it before with my team member rate.
/QUOTE]
You should be able to. I've done it before with my team member rate.