Jul 11, 2019, 2:42 pm
Last edit by: corporate-wage-slave
For a review of this hotel, including photos and suggested terminal routes, go to post 113:
https://www.flyertalk.com/forum/hilton-hilton-honors/1937681-hilton-garden-inn-london-heathrow-terminal-2-gbr.html#post31272164
This hotel is near the Arrivals level 1 of Heathrow Terminal 2, the Queen's Terminal. It's a short walk via the carpark, and it is signposted. Photos in this post 55:
https://www.flyertalk.com/forum/hilton-hilton-honors/1937681-hilton-garden-inn-london-heathrow-terminal-2-gbr.html#post31183249
https://www.flyertalk.com/forum/hilton-hilton-honors/1937681-hilton-garden-inn-london-heathrow-terminal-2-gbr.html#post31272164
This hotel is near the Arrivals level 1 of Heathrow Terminal 2, the Queen's Terminal. It's a short walk via the carpark, and it is signposted. Photos in this post 55:
https://www.flyertalk.com/forum/hilton-hilton-honors/1937681-hilton-garden-inn-london-heathrow-terminal-2-gbr.html#post31183249
Hilton Garden Inn London Heathrow Terminal 2 { GBR }
Jul 6, 2019, 12:12 pm
#121
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- What is the easiest (not necessarily fastest) way to get to this hotel from T5 if I have 2 full size suitcases and 2 backpacks? Taxi door to door?
- Also, if I'm able to change to an earlier flight I may not need to go to the hotel at all. If that is the case, what would be the easiest way to get from T5 to T2 with my luggage (if theres any difference to my first scenario)?
Jul 6, 2019, 12:28 pm
#122
Join Date: Dec 2009
Location: USA
Posts: 1,153
Hi,
The easiest way ( esp with luggage)- are there 2 of you with the 2 full size cases and back packs?- would be by taxi for both (1 & 2)
You could take the Heathrow express ( get a free transfer pass for this) between T5 and Heathrow central but this involves using the lifts and lugging cases onto and off the trains
Regards
TBS
The easiest way ( esp with luggage)- are there 2 of you with the 2 full size cases and back packs?- would be by taxi for both (1 & 2)
You could take the Heathrow express ( get a free transfer pass for this) between T5 and Heathrow central but this involves using the lifts and lugging cases onto and off the trains
Regards
TBS
Jul 6, 2019, 3:04 pm
#123
Join Date: Dec 2009
Location: USA
Posts: 1,153
Because T2 and the HGI is next to the tube station, if you can use the Underground I would do so. HEX and TfL Rail are nearer to T3 so you have an additional set of passageways to go down. The Underground trains do have a luggage area by door 2 and since that is the terminus, and you're getting off on the next stop, you're not hassling commuters with suitcases.
Jul 6, 2019, 5:17 pm
#124
Join Date: Jan 2013
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https://www.tripadvisor.com/Restaura...e_England.html
Jul 10, 2019, 11:31 am
#125
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J) Connectivity to other terminals
See post 55 for access details to the hotel. Note that the hotel and terminal / carpark have different floor numbers to each other, so level 1 in Terminal 2 is for arrivals, and access to the hotel, this turns into level 2 once in the hotel.
For Terminal 2, you just go out of Reception on hotel level 2 through the walkway to the carpark, this turns into Terminal 2 arrivals level 1, and for departures you need to take a lift to level 5. This will take under 5 minutes, walking all the way.
For Terminal 3, there is a passageway through to the terminal. There are several ways to do it, but to keep it simple, go to hotel level 2, walkway through the car park, then take a lift down to the tube level. Now some lifts only go to level 0, but that's OK, there is a tube access, but the signage is bad in this scenario. Just walk a short distance alongside the lifts with the main Terminal 2 building on your right side and you will then see the escalator down to the tube, and with it the passageway to T3. At this point it is all well signed. 10 minutes, walking all the way.
For Terminal 4, best to use the rail service. Again there are several ways to do it but the best is to follow the instructions above for Terminal 3, but before you get there you will see signs for "Trains", and that's for the free Heathrow Express and TfL Rail services. Due to a potential 15 minute service interval, you best allow 30 minutes, but it may only take 15 minutes. Go to the special machines that will issue free tickets for the inter-terminal services.
For Terminal 5, best use the tube. Follow the directions for T3, however you are only going on one travelator to get to the tube (Underground) station, then a tube to T5. Today it took me 16 minutes from the hotel reception to the First Wing in T5, but that was with only a 4 minute wait for a tube. So you best allow 20 minutes or so. You need an Oyster card, contactless payment card or Google Pay, Apple Pay (etc) on your smartphone. It's a free service but these operate the gates for you.
See post 55 for access details to the hotel. Note that the hotel and terminal / carpark have different floor numbers to each other, so level 1 in Terminal 2 is for arrivals, and access to the hotel, this turns into level 2 once in the hotel.
For Terminal 2, you just go out of Reception on hotel level 2 through the walkway to the carpark, this turns into Terminal 2 arrivals level 1, and for departures you need to take a lift to level 5. This will take under 5 minutes, walking all the way.
For Terminal 3, there is a passageway through to the terminal. There are several ways to do it, but to keep it simple, go to hotel level 2, walkway through the car park, then take a lift down to the tube level. Now some lifts only go to level 0, but that's OK, there is a tube access, but the signage is bad in this scenario. Just walk a short distance alongside the lifts with the main Terminal 2 building on your right side and you will then see the escalator down to the tube, and with it the passageway to T3. At this point it is all well signed. 10 minutes, walking all the way.
For Terminal 4, best to use the rail service. Again there are several ways to do it but the best is to follow the instructions above for Terminal 3, but before you get there you will see signs for "Trains", and that's for the free Heathrow Express and TfL Rail services. Due to a potential 15 minute service interval, you best allow 30 minutes, but it may only take 15 minutes. Go to the special machines that will issue free tickets for the inter-terminal services.
For Terminal 5, best use the tube. Follow the directions for T3, however you are only going on one travelator to get to the tube (Underground) station, then a tube to T5. Today it took me 16 minutes from the hotel reception to the First Wing in T5, but that was with only a 4 minute wait for a tube. So you best allow 20 minutes or so. You need an Oyster card, contactless payment card or Google Pay, Apple Pay (etc) on your smartphone. It's a free service but these operate the gates for you.
Thanks. This is extremely useful information. I'll be staying there in a few weeks and was looking for precisely this information. A friend of mine took the Heathrow Express from T5 and ended up with a substantial walk to the hotel. He was also on the flight from Krakow but ended up there a lot later than you!
Jul 15, 2019, 7:59 pm
#126
Join Date: Jul 2008
Posts: 1,214
So, as you could probably tell from my posts here, our experience was far from smooth. In fact, it could be charitably described as a disaster. It was our last day in the country after a really tough year and, if there was one day for everything possible to go wrong, this was the wrong day for it. But the way in which it was handled by management, namely James Street (the GM), more than made up for it and it wasn't just the fact that he refunded me our night's stay and posted a rather significant amount of points to my Honors account. The sincerity with which he spoke about wanting to learn and grow from this experience was, honestly, quite touching. Customer service in the UK is almost a forgotten art (which he himself was quick to acknowledge, to my amazement!), but it's good to see it's not dead at least at this particular hotel. Definitely going to give these guys another shot next time I'm passing through.
Jul 29, 2019, 3:01 am
#127
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You can take the airport baggage carts to the end of the car park area, there are then the usual knee height steel hoop barriers at the entrance to the passageway over to HGI. At that doorway there were several standard hotel baggage trolleys. So you'd have to transfer the bags from HAL's trolley to the hotel trolley (which I guess you would have to do at some point anyway, I can't see them allowing HAL's trolleys to go to the room). I've amended post 55 to include a photo showing this.
That apart, it's step free for trolleys for both T2 and T3 Arrivals and Departures using the lift/elevator routes. T3 is approximately 650 metres from the hotel. For T4 and T5 they don't allow trolleys on the platforms of the rail or Underground stations for obvious safety reasons, so you would need to carry bags a few metres at the rail stations, and slightly further at the Underground stations. There are then trolleys available at the arriving stations.
That apart, it's step free for trolleys for both T2 and T3 Arrivals and Departures using the lift/elevator routes. T3 is approximately 650 metres from the hotel. For T4 and T5 they don't allow trolleys on the platforms of the rail or Underground stations for obvious safety reasons, so you would need to carry bags a few metres at the rail stations, and slightly further at the Underground stations. There are then trolleys available at the arriving stations.
Some observations I had no offer of water etc. At check in like I do at other HGIs there was a small bottle of water in the room however. The room design is very much on the larger side for HGI with a very spacious bathroom and would be easy to convert to another brand (Hilton or otherwise, HI would also be a perfect fit).
Despite the spacious room the wardrobe is open inline at other HGIs but the space has been used well to hold cabin baggage too. The TV is enormous but with relatively poor app inclusion (would be nice to see Netflix or Amazon Prime rather than just YouTube).
Breakfast at busy periods is utterly chaotic and unlike any other HGI I have tried the overall quality is OK but I faced long waits for multiple components of an English breakfast. I am now mulling whether it is better to take my luggage with me to collect a hire car or just pay for adjacent short stay parking and make my life easier.
Jul 29, 2019, 4:01 am
#128
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It is worth noting as well since I missed this before that Terminal and Car Park level 1 is the hotel level 2. So the hotel check in is actually at L1 of the terminal. There are some VERY small signs showing this but it isn't at all intuitive.
Jul 30, 2019, 2:57 pm
#129
Join Date: Dec 2008
Programs: DL Plat, Hilton Diamond
Posts: 325
Just had a very pleasant one-night stay on Sunday night. Thanks to the very helpful posts on this thread (including #55 on how to walk from Terminal 2 to the hotel and #113 on how to operate the air-conditioning) everything was as smooth as could be. We had dinner there (the buffet didn't seem particularly appealing, but the menu selection was fine) as well as breakfast. At 7:00 a.m. the restaurant was nearly deserted; but with two identical buffet lines, it was clear they expected more guests later on. All in all, a very positive experience.
Jul 31, 2019, 12:15 am
#130
Join Date: Aug 2014
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Just had a very pleasant one-night stay on Sunday night. Thanks to the very helpful posts on this thread (including #55 on how to walk from Terminal 2 to the hotel and #113 on how to operate the air-conditioning) everything was as smooth as could be. We had dinner there (the buffet didn't seem particularly appealing, but the menu selection was fine) as well as breakfast. At 7:00 a.m. the restaurant was nearly deserted; but with two identical buffet lines, it was clear they expected more guests later on. All in all, a very positive experience.
Since I got in at about 22:00, I ordered a salad with salmon filet, which was delivered to my room in less than 30 minutes and was quite tasty and healthy. I skipped breakfast the next morning as I was checking out early.
I am very pleased with this new hotel which fits perfectly in my travel patterns.
Jul 31, 2019, 11:22 am
#131
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I was there at the same time and thoroughly enjoyed the view from my room!
Since I got in at about 22:00, I ordered a salad with salmon filet, which was delivered to my room in less than 30 minutes and was quite tasty and healthy. I skipped breakfast the next morning as I was checking out early.
I am very pleased with this new hotel which fits perfectly in my travel patterns.
Aug 3, 2019, 12:08 pm
#132
Join Date: Dec 2005
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I was there at the same time and thoroughly enjoyed the view from my room!
Since I got in at about 22:00, I ordered a salad with salmon filet, which was delivered to my room in less than 30 minutes and was quite tasty and healthy. I skipped breakfast the next morning as I was checking out early.
I am very pleased with this new hotel which fits perfectly in my travel patterns.
Thanks
Aug 4, 2019, 2:20 am
#134
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Aug 4, 2019, 7:35 am
#135
Join Date: Aug 2014
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