Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hilton | Hilton Honors
Reload this Page >

Hilton Amex Aspire $250 Resort Credit

Hilton Amex Aspire $250 Resort Credit

    Hide Wikipost
Old Apr 10, 19, 2:46 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: mdosu
Wiki Link
$250 Hilton Resort Credit

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.

FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If Iím booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is ďpay at hotelĒ then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) Iím looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES
7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isnít the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didnít see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to ďResort Property,Ē can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, itís not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.


ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesnít discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. Itís an eligible property and Iím paying with my Aspire, but surely I wonít get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And donít call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after the eligible charge posts to your Amex account.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - one report
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Print Wikipost

Reply

Old Nov 13, 18, 8:56 am
  #256  
 
Join Date: Jun 2010
Posts: 27
Upgraded from Ascend to Aspire card on 10/4/2018.
Just advanced booked Santa Fe Buffalo Thunder (listed as a resort) using:

Rate Details ANOTHER DAY IN PARADISE - ANTHR DAY IN PARADSE

I'll check with AMEX after charge posts to my account. Will use foreign resort booking data points to persuade if possible, seems reasonable at this point since they haven't clarified the policy.
Will update if $250 credit is applied.
laserg is offline  
Reply With Quote
Old Nov 13, 18, 8:59 am
  #257  
 
Join Date: Jun 2010
Posts: 27
$250 resort credit refreshes on your Amex CARD anniversary. $250 airline credit refreshes ANNUALLY, January 1st (each calendar year).
laserg is offline  
Reply With Quote
Old Nov 14, 18, 6:33 pm
  #258  
 
Join Date: Jan 2013
Programs: AA EP, SPG Plat
Posts: 2,141
So for the domestic Advanced Purchase rates that don't get credited ahead of time, do they eventually get credited automatically after the stay, something that needs to be worked out at the hotel, or no credit at all?

Anyone redeem at the Hilton Grand Vacations MarBrisa yet?

Last edited by frudd38; Nov 14, 18 at 7:37 pm
frudd38 is offline  
Reply With Quote
Old Nov 15, 18, 8:45 am
  #259  
 
Join Date: Mar 2017
Location: USA
Posts: 132
Lightbulb

Originally Posted by laserg View Post
$250 resort credit refreshes on your Amex CARD anniversary. $250 airline credit refreshes ANNUALLY, January 1st (each calendar year).
Just doing a sanity check:

Calendar year refresh:
  • $250 airline credit
Cardmember year refresh:
  • $250 resort credit
  • Weekend night certificate
Per booking:
  • $100 on-property Hilton credit (Waldorf/Conrad properties only, specific rate/website req'd)

Last edited by milesforhire; Nov 16, 18 at 9:26 am Reason: correction
milesforhire is offline  
Reply With Quote
Old Nov 16, 18, 6:22 am
  #260  
 
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA Plat, AA Gold, LH Silver, Bonvoy LTTE, HH Dia, Hyatt Disc, PC Plat, CC Gold
Posts: 3,730
Originally Posted by milesforhire View Post
Just doing a sanity check:

Per booking:
  • $100 on-property Hilton credit
Just remember that this is only for Waldorf and Conrad properties and that you must book a specific rate on a specific website to get this!
milesforhire likes this.
christianj is offline  
Reply With Quote
Old Nov 16, 18, 8:02 am
  #261  
 
Join Date: Mar 2017
Location: USA
Posts: 132
Originally Posted by christianj View Post
Just remember that this is only for Waldorf and Conrad properties and that you must book a specific rate on a specific website to get this!
Good catch. Fixed!
milesforhire is offline  
Reply With Quote
Old Nov 16, 18, 8:40 am
  #262  
 
Join Date: Jul 2015
Posts: 58
Originally Posted by milesforhire View Post
Good catch. Fixed!
So the credit is not valid on award stays?

Also, if i make an award reservation under my account and pay at checkout with my wife's Aspire card will we receive the Resort Credit or does it need to be booked under her account?
osugrad2x is offline  
Reply With Quote
Old Nov 16, 18, 8:48 am
  #263  
 
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA Plat, AA Gold, LH Silver, Bonvoy LTTE, HH Dia, Hyatt Disc, PC Plat, CC Gold
Posts: 3,730
Originally Posted by osugrad2x View Post
So the credit is not valid on award stays?

Also, if i make an award reservation under my account and pay at checkout with my wife's Aspire card will we receive the Resort Credit or does it need to be booked under her account?
Read the terms! According to the terms you must book a specific rate on a specific website or by calling in and requesting a specific rate code. If the rate code dictates the credit (which we don't know for sure) then I would assume an award stay won't trigger the credit.
christianj is offline  
Reply With Quote
Old Nov 16, 18, 9:35 am
  #264  
 
Join Date: Jul 2015
Posts: 58
Originally Posted by christianj View Post
Read the terms! According to the terms you must book a specific rate on a specific website or by calling in and requesting a specific rate code. If the rate code dictates the credit (which we don't know for sure) then I would assume an award stay won't trigger the credit.
For one, I read the terms there is no reason to get hostile and what you're referring to is the $100 Conrad credit, I'm not talking about that. For the $250 resort credit, some posts above state that the credit will post as long as you checkout with the Aspire card and the room was booked on the Hilton website assuming you have charges of course. Now even though i booked award stay, I will still have incidentals for food and transportation. My question is, is the credit only available to the person who booked the room? If i have the points but my wife has the card is that a problem?
osugrad2x is offline  
Reply With Quote
Old Nov 16, 18, 10:35 am
  #265  
 
Join Date: Feb 2018
Posts: 84
Originally Posted by osugrad2x View Post
For one, I read the terms there is no reason to get hostile and what you're referring to is the $100 Conrad credit, I'm not talking about that.
So you quoted a post specifically discussing the $100 Conrad credit, but you're talking about the other credit - hard for people to read your mind...
WantOnlinePoker is offline  
Reply With Quote
Old Nov 16, 18, 10:55 am
  #266  
 
Join Date: Mar 2009
Programs: HH Diamond
Posts: 2,268
Originally Posted by osugrad2x View Post
So the credit is not valid on award stays?
The resort credit is valid for award stays.

Originally Posted by osugrad2x View Post
Also, if i make an award reservation under my account and pay at checkout with my wife's Aspire card will we receive the Resort Credit or does it need to be booked under her account?
It does not matter which account the reservation is made under.

What matters is that the Aspire credit card is used for the payment directly to an eligible resort. The credit is made by American Express, which has no idea about how the reservation was made or whether it was an award or paid stay.
jbeckett is offline  
Reply With Quote
Old Nov 16, 18, 11:30 am
  #267  
 
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA Plat, AA Gold, LH Silver, Bonvoy LTTE, HH Dia, Hyatt Disc, PC Plat, CC Gold
Posts: 3,730
Originally Posted by WantOnlinePoker View Post
So you quoted a post specifically discussing the $100 Conrad credit, but you're talking about the other credit - hard for people to read your mind...
Thank you!

Originally Posted by osugrad2x View Post
For one, I read the terms there is no reason to get hostile and what you're referring to is the $100 Conrad credit, I'm not talking about that.
My post was not meant to be hostile but I guess you took it that way due to the ! sign. Sorry!
christianj is offline  
Reply With Quote
Old Nov 16, 18, 12:29 pm
  #268  
 
Join Date: Aug 2004
Location: YYZ
Programs: AA LT Plat, UA Silver, Marriott Plat Premier, Hilton Diamond, Hertz President's Circle
Posts: 1,101
Originally Posted by christianj View Post
My post was not meant to be hostile but I guess you took it that way due to the ! sign. Sorry!
Now you're getting hostile with your apologies!
nabeelj is offline  
Reply With Quote
Old Nov 16, 18, 6:18 pm
  #269  
 
Join Date: Jul 2015
Posts: 58
Originally Posted by jbeckett View Post
The resort credit is valid for award stays.


It does not matter which account the reservation is made under.

What matters is that the Aspire credit card is used for the payment directly to an eligible resort. The credit is made by American Express, which has no idea about how the reservation was made or whether it was an award or paid stay.
Thank you.
osugrad2x is offline  
Reply With Quote
Old Nov 17, 18, 9:22 am
  #270  
 
Join Date: Jul 2004
Programs: CO, UA, AA, WN, DL Gold
Posts: 2,880
It has now been over 8 weeks since we checked out of the Elara, Las Vegas. Elara is on the eligible list and I called Amex before we checked in to make sure of that. I still haven't received the $250 credit. I just got off a chat session about it and they claimed they knew nothing about this benefit! I had to go up the line to a supervisor who really took her time to find out it existed. Then she said my stay was " ineligible." I asked why and she couldn't tell me. She finally said I had to wait the full 12 weeks to inquire about it. Very unsatisfactory session with Amex chat!
Another strange thing about this is we stayed at the Tropicana Las Vegas for a couple days before we checked into Elara. We paid with Mrs Bat's Aspire card and the credit posted before the doors of the Trop bumped our butts as we left. I guess they just haven't worked out all the bugs with this new card.
thebat is offline  
Reply With Quote

Thread Tools
Search this Thread