Apr 24, 2018, 6:57 pm
Last edit by: rrgg
$250 Hilton Resort Credit
Note: The web page for the resorts has changed. You must input dates and/or a specific region to get a list of all resorts in that region. Sometimes the web page works better on a mobile device.
The resort credit benefit changed in late 2023. Refer to this separate discussion and wikipost for FAQs.
AMEX TERMS:
Note: The web page for the resorts has changed. You must input dates and/or a specific region to get a list of all resorts in that region. Sometimes the web page works better on a mobile device.
The resort credit benefit changed in late 2023. Refer to this separate discussion and wikipost for FAQs.
AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.
FAQ
ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.
2) If I’m booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.
3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.
4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is “pay at hotel” then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.
5) I’m looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.
6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.
For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!
ELIGIBLE PROPERTIES
As of 2022 or 2023, there is no static list of eligible properties.
You can either go to Hilton.com/resorts and hit "explore more resorts," or apply the "Resorts" filter on the search yourself.
7)Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!
8) However, the hilton.com/resorts website isn’t the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.
9) I didn’t see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to “Resort Property,” can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.
10) What about this hotel I stayed at last year, it’s not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.
11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.
ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesn’t discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.
13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.
14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.
15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. It’s an eligible property and I’m paying with my Aspire, but surely I won’t get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And don’t call me Shirley.
CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically postsbetween 2-5 days after 10 days or even more after the eligible charge posts to your Amex account. Note that sometimes your charge will not even be processed until the following day, early in the morning.
17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.
18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:
LXR Susona Bodrum, Turkey - May 2021 [Also, bonus is showing 3x, not 14x. Indicating this hotel is not coded correctly in their system. Multiple chats did not resolve this problem but a phone call did.
Resort credit has now posted and was told this should be fixed going forward. Still waiting for add'l 11x bonus points]
19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
20) For which resorts has the resort credit posted?
Hilton La Jolla Torrey Pines
Crocksford Las Vegas
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Embassy Suites Waikiki Beach Walk - 7/6/2021
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - two reports
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019, 2/2023
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
Hilton Palm Springs, CA - 1/2022
Hilton Waterfront Resort, Huntington Beach, CA - 10/2021
FAQ
ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.
2) If I’m booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.
3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.
4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is “pay at hotel” then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.
5) I’m looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.
6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.
For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!
ELIGIBLE PROPERTIES
As of 2022 or 2023, there is no static list of eligible properties.
You can either go to Hilton.com/resorts and hit "explore more resorts," or apply the "Resorts" filter on the search yourself.
7)
9) I didn’t see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to “Resort Property,” can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.
10) What about this hotel I stayed at last year, it’s not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.
11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.
ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesn’t discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.
13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.
14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.
15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. It’s an eligible property and I’m paying with my Aspire, but surely I won’t get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And don’t call me Shirley.
CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts
17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.
18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:
LXR Susona Bodrum, Turkey - May 2021 [Also, bonus is showing 3x, not 14x. Indicating this hotel is not coded correctly in their system. Multiple chats did not resolve this problem but a phone call did.
Resort credit has now posted and was told this should be fixed going forward. Still waiting for add'l 11x bonus points]
19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
20) For which resorts has the resort credit posted?
Hilton La Jolla Torrey Pines
Crocksford Las Vegas
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Embassy Suites Waikiki Beach Walk - 7/6/2021
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - two reports
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019, 2/2023
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
Hilton Palm Springs, CA - 1/2022
Hilton Waterfront Resort, Huntington Beach, CA - 10/2021
[Archive 2021-2023 Hilton Amex Aspire $200 Resort Credit]
Nov 22, 2023, 5:06 am
#886
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,326
Can I add a family member’s Aspire credit card to my Hilton profile and use that to pay for a stay? We both have the Aspire card, but my family member won’t be able to travel to use up the $250 resort credit by the end of the year, so figure I can use online check in using their card to use up the credit. I ordinarily wouldn’t use somebody else’s credit card for anything, but wanted to take advantage of the resort credit if possible. Is Hilton’s IT sophisticated enough to catch it anyway? They do not ask for a name when you add a credit card either via Hilton app or website. Just wondering if we have any data points on trying this.
Nov 22, 2023, 9:30 am
#887
Join Date: May 2005
Posts: 4,872
Nov 22, 2023, 11:46 am
#888
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,018
Not sure what the "chance" would be. If they won't accept the alternate card, you produce another one (with your name on it). It's not a rate or refusal to give a room issue (I wouldn't think). As to my experience with online check in, I agree - sometimes they ask for it - but at a much smaller % than when they do.
Nov 22, 2023, 12:32 pm
#889
Join Date: May 2005
Posts: 4,872
Not sure what the "chance" would be. If they won't accept the alternate card, you produce another one (with your name on it). It's not a rate or refusal to give a room issue (I wouldn't think). As to my experience with online check in, I agree - sometimes they ask for it - but at a much smaller % than when they do.
Nov 24, 2023, 6:29 pm
#890
Join Date: Oct 2013
Posts: 78
Hey all, quick question please. Very green to Hilton and Aspire benefits. We will be in Hawaii before the end of the year and while we're not staying at a Hilton this time I still have the resort credit to use up for this year. I know it's possible to use the credit at the resorts restaurant but will it trigger multiple credits over multiple days (e.g. breakfast $60 Monday, breakfast $60 Tuesday...) or is it a one time use? Opened the Aspire card well before the changes in October not sure if that is relevant or not. If anyone can nudge me in the right direction that would be greatly appreciated. Thanks!
Nov 24, 2023, 6:36 pm
#891
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,326
Hey all, quick question please. Very green to Hilton and Aspire benefits. We will be in Hawaii before the end of the year and while we're not staying at a Hilton this time I still have the resort credit to use up for this year. I know it's possible to use the credit at the resorts restaurant but will it trigger multiple credits over multiple days (e.g. breakfast $60 Monday, breakfast $60 Tuesday...) or is it a one time use? Opened the Aspire card well before the changes in October not sure if that is relevant or not. If anyone can nudge me in the right direction that would be greatly appreciated. Thanks!
So, in your example, there is no problem if you have multiple $60 charges. Each one will lead to a credit to your amex a week or so later (until you hit the cap).
One thing to note, however, that some restaurants at qualifying properties will *not* trigger the credit, if the restaurants have their own Amex merchant account. The charge has to be from the hotel itself.
Nov 24, 2023, 7:36 pm
#892
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,018
Just received my $250 resort credit from Amex... took 12 days to post. But at least it posted. Now gotta figure out how to get one of the two avail to me next year.
Nov 25, 2023, 4:32 am
#893
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,844
Thank you for the data point. It's been 12 days since my check out so I thought the credit will fail to show up because from memory it did not take that long, but I guess perhaps it's still within range and I could be surprised in the next few days.
Nov 25, 2023, 9:43 am
#894
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,018
Same here, I had even put a note in my calendar to call 8 weeks after the stay and then it popped up (later than usual, but hey - as long as it does). Hopefully same is true for you
Nov 25, 2023, 7:46 pm
#895
Join Date: Jan 2019
Location: SAN, BOS
Programs: AS MVPG100K, BAEC Gold, Hilton Diamond, Bonvoy Plat,
Posts: 2,282
My anniversary date just past (mid Nov), and I used all my 250$ for the previous year before that. Do I have another 250$ that will expire on Jan 1st, in addition to the 200$ starting Jan 1?
Nov 25, 2023, 8:55 pm
#896
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,326
Nov 25, 2023, 10:30 pm
#897
Join Date: Feb 2006
Posts: 1,065
Yes you do. I made a reservation for January 2024, prepaid $250.00, and already got reimbursed. Good Luck.
Nov 26, 2023, 9:57 am
#898
Join Date: Mar 2016
Posts: 29
To give my data point, mine took a week to post. Both posted as "RWLV HOTEL."
Nov 14: Booked Conrad @ Resorts World LV. The rate required the full night deposit.
Nov 21: $250 credit posted.
Side note: I booked airfare and the charge/credit posted on the same dates as above.
Nov 14: Booked Conrad @ Resorts World LV. The rate required the full night deposit.
Nov 21: $250 credit posted.
Side note: I booked airfare and the charge/credit posted on the same dates as above.
Nov 26, 2023, 6:56 pm
#899
Join Date: Jun 2011
Posts: 3,529
Hasn't the $200 semi-annual credit kicked in for the remainder of 2023? If we hadn't used our $250 yet this year, do we still get that instead... I'm assuming they don't stack.
Nov 26, 2023, 7:04 pm
#900
Join Date: Sep 2012
Posts: 300
The new $200 resort credit does not start until 2024, the departing $250 is still good until the end of 2023, so no stacking. The new $50 any airline credit per quarter is active, and stacks if you still have remaining incidental airline credit (which might only apply for the previously chosen airline).