Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hilton | Hilton Honors
Reload this Page >

DoubleTree by Hilton Hotel Cheltenham {GBR}

DoubleTree by Hilton Hotel Cheltenham {GBR}

Old Feb 21, 18, 1:12 pm
  #61  
 
Join Date: Aug 2007
Location: UK
Programs: HHonors Lifetime Diamond, Priority Club Plat, Accor Gold, Flying Blue, Exec Club.
Posts: 960
Back again tomorrow. Upgraded to queen deluxe garden view, have picked a room which I know will have an adjoining door but will give it a go. All rooms on OLCI available seemed to have them! Will be a late arrival. early leave, so as long as I can get a bar meal and sleep I don't mind.
Just a thought from past experience. The car park in front of the hotel main entrance can get / can look quite full. Go just past the pub though and the hotel has a massive additional car park, normally with plenty of space.
Skimanant is offline  
Old Feb 21, 18, 1:26 pm
  #62  
Original Poster
 
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 4,882
Originally Posted by Skimanant View Post
Back again tomorrow. Upgraded to queen deluxe garden view, have picked a room which I know will have an adjoining door but will give it a go. All rooms on OLCI available seemed to have them! Will be a late arrival. early leave, so as long as I can get a bar meal and sleep I don't mind.
Just a thought from past experience. The car park in front of the hotel main entrance can get / can look quite full. Go just past the pub though and the hotel has a massive additional car park, normally with plenty of space.
yep, that's where I parked around the back, in fact it's a short walk to the rear entrance of the hotel......that said you probably already know this..........hope it goes ok for you tomorrow night mate.......let us know how you get on.
wizla is offline  
Old Jul 2, 19, 11:24 am
  #63  
 
Join Date: Apr 2001
Location: Sussex, UK
Programs: BA Gold, HHons diamond
Posts: 67
As an update from my last review in June 2017; having continued to stay periodically at this hotel over the past two years, I have finally lost patience with the variability. There’s been an ongoing luck of the draw in the type/size of room with generally no choice of room at online checkin in the 24 hours before staying, occasional lengthy queues in the time it takes to check in and out, and 50/50 outcome in whether reception staff remember that diamond members get drinks vouchers.

It’s fine for a one night business stay so long as you don’t have luggage to lug up and down stairs, do not want to be confident of a quick checkin/checkout, know what to ask for as a diamond member, and are happy to be a 10 minute drive from Cheltenham. And the lack of air conditioning makes it a definite place to avoid in the (admittedly rare) case of high temperatures. Unfortunately, not a place that I would recommend to any tourist or someone looking for a special break.
wizla likes this.
Nickl is offline  
Old Jul 2, 19, 2:25 pm
  #64  
Original Poster
 
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 4,882
Originally Posted by Nickl View Post
As an update from my last review in June 2017; having continued to stay periodically at this hotel over the past two years, I have finally lost patience with the variability. Theres been an ongoing luck of the draw in the type/size of room with generally no choice of room at online checkin in the 24 hours before staying, occasional lengthy queues in the time it takes to check in and out, and 50/50 outcome in whether reception staff remember that diamond members get drinks vouchers.

Its fine for a one night business stay so long as you dont have luggage to lug up and down stairs, do not want to be confident of a quick checkin/checkout, know what to ask for as a diamond member, and are happy to be a 10 minute drive from Cheltenham. And the lack of air conditioning makes it a definite place to avoid in the (admittedly rare) case of high temperatures. Unfortunately, not a place that I would recommend to any tourist or someone looking for a special break.
Thanks for coming back with the info, I quite liked my stay here a couple of years back however I do remember the long queues in reception , I also remember the many stairs too carrying two suitcases up and down ( I had my elderly mother with me ) ......nice building but not overly practical.
wizla is offline  
Old Jul 3, 19, 3:07 am
  #65  
FlyerTalk Evangelist
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, AA PP, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 10,831
Originally Posted by Nickl View Post


Its fine for a one night business stay so long as you dont have luggage to lug up and down stairs, do not want to be confident of a quick checkin/checkout, know what to ask for as a diamond member, and are happy to be a 10 minute drive from Cheltenham. And the lack of air conditioning makes it a definite place to avoid in the (admittedly rare) case of high temperatures. Unfortunately, not a place that I would recommend to any tourist or someone looking for a special break.
Thanks for the update. I was looking at this place for a 2-3 night stay to be close to the Cotswolds. But no air conditioning means that I wouldn't want to risk an August booking.
craigthemif is offline  
Old Dec 27, 19, 4:15 am
  #66  
Hilton Contributor Badge
 
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,572
Any recent experiences here, or rooms/ areas of the hotel to avoid?

First time here and at 11:00 on day of arrival no sign of any upgrade, online availability showing plenty of available rooms for potential to upgrade to.
adobbing is offline  
Old Dec 30, 19, 3:34 pm
  #67  
Hilton Contributor Badge
 
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,572
A very average stay or even below average stay!

arrived late at night just before 2200, no upgrade had been given from the “cosy double” if booked.
App showed various deluxe rooms, however front desk refused to upgrade and told me there were no available rooms despite me showing availability.

room was in the main building up on the second floor, general appearance of the corridor areas was shabby with carpets that needed a good hoover to remove the obvious soil / leaves on them.
Tray and bottles outside room which didn’t move during stay.

Room was pokey with badly fitting old windows above the adjacent pub.
Bathroom tiny with small shower cubicle with shower with very low water pressure.

Breakfast was busy with an odd queue on stairs due to positioning of welcome desk.
Only one coffee machine working and hot breakfast area very busy.
Food was hot but bacon was very fatty and sausages definitely not as described (premium).

Wouldn't bother with it again and would much rather stay at Puckrup hall or even Swindon.
it had an overall feeling that it needed quite a bit of investment and in comparison with somewhere like the Doubletree in Liverpool, in a completely different league!
:D! likes this.
adobbing is offline  
Old Dec 30, 19, 4:06 pm
  #68  
cjd
 
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,353
Originally Posted by adobbing View Post
A very average stay or even below average stay!

arrived late at night just before 2200, no upgrade had been given from the cosy double if booked.
App showed various deluxe rooms, however front desk refused to upgrade and told me there were no available rooms despite me showing availability.

room was in the main building up on the second floor, general appearance of the corridor areas was shabby with carpets that needed a good hoover to remove the obvious soil / leaves on them.
Tray and bottles outside room which didnt move during stay.

Room was pokey with badly fitting old windows above the adjacent pub.
Bathroom tiny with small shower cubicle with shower with very low water pressure.

Breakfast was busy with an odd queue on stairs due to positioning of welcome desk.
Only one coffee machine working and hot breakfast area very busy.
Food was hot but bacon was very fatty and sausages definitely not as described (premium).

Wouldn't bother with it again and would much rather stay at Puckrup hall or even Swindon.
it had an overall feeling that it needed quite a bit of investment and in comparison with somewhere like the Doubletree in Liverpool, in a completely different league!
Looks like it hasn't changed much since our visit in 2017. Never been back and the lack of a/c and elevators put us off and don't think we'll return in the near future.
cjd is offline  
Old Dec 30, 19, 4:31 pm
  #69  
Hilton Contributor Badge
 
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,572
Originally Posted by cjd View Post
Looks like it hasn't changed much since our visit in 2017. Never been back and the lack of a/c and elevators put us off and don't think we'll return in the near future.
Yes, the stairs are an issue along with the odd layout.

I was trying to decide if it would be a better experience in a better room, but the overall experience aside from the room was like a very dreary low end hotel like a Britannia.

Im sure it could be very nice with investment, but it needs a lot!
adobbing is offline  
Old Dec 31, 19, 2:04 am
  #70  
Original Poster
 
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 4,882
Originally Posted by adobbing View Post
A very average stay or even below average stay!

arrived late at night just before 2200, no upgrade had been given from the cosy double if booked.
App showed various deluxe rooms, however front desk refused to upgrade and told me there were no available rooms despite me showing availability.

room was in the main building up on the second floor, general appearance of the corridor areas was shabby with carpets that needed a good hoover to remove the obvious soil / leaves on them.
Tray and bottles outside room which didnt move during stay.

Room was pokey with badly fitting old windows above the adjacent pub.
Bathroom tiny with small shower cubicle with shower with very low water pressure.

Breakfast was busy with an odd queue on stairs due to positioning of welcome desk.
Only one coffee machine working and hot breakfast area very busy.
Food was hot but bacon was very fatty and sausages definitely not as described (premium).

Wouldn't bother with it again and would much rather stay at Puckrup hall or even Swindon.
it had an overall feeling that it needed quite a bit of investment and in comparison with somewhere like the Doubletree in Liverpool, in a completely different league!
Thanks for coming back and telling us your views, its appreciated and I enjoy reading them.

I stayed here in summer 2017 and just had a scroll back at my report.......it wasnt great too, seemed ok but issues with my mothers room and uninterested dinner staff , it appears to have not changed much , they could have at least given you an upgrade, thats very stingy of them.
Myself, I would definitely choose Tewksbury over this one if Im ever in the area.
wizla is offline  
Old Dec 31, 19, 2:49 am
  #71  
Hilton Contributor Badge
 
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,572
Originally Posted by wizla View Post
Thanks for coming back and telling us your views, its appreciated and I enjoy reading them.

I stayed here in summer 2017 and just had a scroll back at my report.......it wasnt great too, seemed ok but issues with my mothers room and uninterested dinner staff , it appears to have not changed much , they could have at least given you an upgrade, thats very stingy of them.
Myself, I would definitely choose Tewksbury over this one if Im ever in the area.
Yes, Puckrup Hall, even though not perfect, is far better.
One me of my pet hates is being told there are no upgrades available when clearly there are!

Was interested to see what its like, now I know!
adobbing is offline  
Old Dec 31, 19, 2:58 am
  #72  
Original Poster
 
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 4,882
Originally Posted by adobbing View Post
Yes, Puckrup Hall, even though not perfect, is far better.
One me of my pet hates is being told there are no upgrades available when clearly there are!

Was interested to see what its like, now I know!
Spot on!....... the upgrade thing irritates me too when its clearly obvious they simply cannot be arsed .

Ive only stayed at puckrup once and it was okay except the terrible breakfast but Ive heard they have improved it since.
wizla is offline  
Old Mar 8, 20, 5:20 pm
  #73  
 
Join Date: Jul 2019
Location: FAI/ANC
Programs: AS MVPG 75K, DL, HH Diamond
Posts: 153
My adult daughter and I stayed here for two nights last month, and our overall the experience was positive. We needed parking and a moderately priced room in the Cotswold area and this property checked those boxes. We received an upgrade to a large twin deluxe with a garden view on the 400s corridor. I didnt realize that the hotel didnt have an elevator not a deal breaker for me even though I am nursing a leg injury, but my daughter has mobility limitations and this was challenging for her (entirely my fault for assuming it had one). The front desk confirmed that there was 24 hr access to/from the parking lot from our wing but that was not the case, something to think about when parking in the overflow lot during stormy weather. Our bathroom was clean and spacious and the large windows in the room opened wide enough to freshen the indoor air well. Late evening room service was a fail, as restaurant staff claimed there was little more than pizza to order and had no interest in clarifying our other options over the phone. We received drink vouchers, but the bar was brightly lit and full of children. Pass.
bon mot is offline  
Old May 31, 22, 1:20 am
  #74  
Hilton Contributor Badge
 
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,572
https://www.business-live.co.uk/comm...apses-24104531


A luxury hotel in Cheltenham has collapsed into administration, BusinessLive can exclusively reveal.

Lethendy Cheltenham Limited, which trades as the DoubleTree by Hilton Cheltenham, was placed into administration on May 19 with Chris Newell, Nick Parsk, and Louise Durkan of business advisory firm Quantuma appointed as joint administrators.
adobbing is offline  

Thread Tools
Search this Thread