Resort Fee for Award Stays?
Jul 4, 2016, 12:24 pm
#46
Join Date: Jul 2004
Posts: 611
Why would people have mixed results? It seems like most people do not get charged (without having to ask), while other people say they do get charged. And Hilton of course has no official policy on it.
Even at the same resort, there are conflicting reports.
Even at the same resort, there are conflicting reports.
Jul 4, 2016, 4:40 pm
#47
Join Date: Oct 2009
Location: PHL/EWR
Programs: AA, US, WN, HHonors Diamond, Hyatt Plat
Posts: 1,528
The poster who claimed they were charged one when they made the reservation was likely confused by the way their confirmation read.
Jul 5, 2016, 9:55 am
#49
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Seem to be 2 threads with almost the identical title
http://www.flyertalk.com/forum/hilto...ard-stays.html
http://www.flyertalk.com/forum/hilto...ard-stays.html
Jul 6, 2016, 7:09 am
#50
Join Date: Feb 2014
Posts: 921
Are you charged room tax on an award stay? NO because free is free and how will they figure the tax amount. If staying on an award stay, a resort fee should not be charged. If one is included, there should be no surprises. The guest must be informed prior to the stay so they can opt out of the reservation. Since the resort fee is part of the hotel fee, it should be waived on an award. Free is free!
If a resort wanted to charge a resort fee on a comped night, it would easily be able to do so. Many Las Vegas hotels do this, especially for lower tiered guests. They provide them with free room nights, but still charge the resort fee.
Jul 6, 2016, 10:51 am
#51
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
The resort fee must be disclosed at time of booking. I believe the FTC has made that clear although I don't have a citation at the moment. If a resort fee is not mentioned anywhere in the booking process it should not be charged and I would challenge it if it were. I would also keep copies of all relevant pages from the booking process in addition to the final reservation.
I have never been charged a resort fee on a Hilton award stay.
I have never been charged a resort fee on a Hilton award stay.
Jul 6, 2016, 10:54 am
#52
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
That's good to know. I am looking at specifically redeeming at the DoubleTree Golf Resort Palm Springs. I don't reckon there is a specific thread for this property or all properties individually? Haha
I'm wondering if calling them in advance would net anything, but I guess it's all about arguing that charge if it shows up on checkout...
I'm wondering if calling them in advance would net anything, but I guess it's all about arguing that charge if it shows up on checkout...
Edited to add: I just looked at that hotel and tried a dummy booking. They do describe the resort fee in general on the initial page. However when you click on the Standard Room Reward link on the initial booking page they don't show a resort fee. When you click on one of the paid rate links on the other hand (e.g. AAA Rate) they do show the resort fee. This would indicate to me that an award stay does not incur a resort fee. If I wanted to verify it for peace of mind I'd make the award booking and then call the hotel to verify.
Last edited by Westcoaster; Jul 6, 2016 at 11:03 am
Jul 7, 2016, 3:13 am
#53
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
I checked the list for you. The DoubleTree Golf Resort Palm Springs (which is actually in Cathedral City, CA) does not have a dedicated thread on FT.
Jul 7, 2016, 9:02 am
#54
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Hi all,
Jumping in here...
Hilton HHonors members should not be charged a resort fee when booking a reward stay. If there are any questions about a specific property/stay, feel free to PM me the details.
Thank you!
Lauren
Jumping in here...
Hilton HHonors members should not be charged a resort fee when booking a reward stay. If there are any questions about a specific property/stay, feel free to PM me the details.
Thank you!
Lauren
Jul 7, 2016, 2:23 pm
#55
Join Date: Dec 2007
Location: HNL
Programs: Marriott Gold | Hilton Diamond | Hyatt Plat | UA 1K | HA Plat| Hertz President's circle
Posts: 588
This would be a great perk to clearly outline online and other documents about HH.
Jul 1, 2017, 11:44 pm
#56
Join Date: Dec 2000
Location: Seattle, WA USA
Programs: FlyingBlue Silver; Air Canada 25K; Hilton Diamond; Marriott Lifetime Platinum
Posts: 456
3 night stay coming up, half points, half money. Will I be charged the $35 / day resort fee?
Jul 3, 2017, 7:08 am
#57
Join Date: Jan 2003
Posts: 3,786
I think you will be charged. If you try to use the slider, it shows resort fee from 5000 points used to anywhere except the far right using all points. The resort fee disappears when you use ALL points.
Jul 3, 2017, 9:27 am
#58
Join Date: Sep 2015
Location: flyover country
Posts: 2,441
Hotel Reward Stays ("Reward Stays") are stays at hotels within the Hilton Portfolio with the use of full Points or Points combined with payment, where available, or a Reward Certificate. If any portion of Points is used for the Member's stay, the entire stay is considered a Reward Stay.
If you try to use the slider, it shows resort fee from 5000 points used to anywhere except the far right using all points. The resort fee disappears when you use ALL points.
Jul 3, 2017, 9:36 am
#59
Join Date: Jan 2007
Location: NYC/Northern NJ
Programs: 1K - UAL, Platinum DL, Marriott, Hilton, SPG
Posts: 1,815
Recent stay at Diplomat - during award booking online it showed resort fee mandatory but wasn't applied at checkout/folio and verified in conversation with reservation specialist at the property.
Jul 3, 2017, 5:05 pm
#60
Join Date: Jan 2003
Posts: 3,786
The Hilton Honors terms and conditions says, in part,
This seems to contradict the experience reported by Need:
Lauren, thank you for any clarification you can provide (after you return from the Independence Day long weekend).
This seems to contradict the experience reported by Need:
Lauren, thank you for any clarification you can provide (after you return from the Independence Day long weekend).
I guess ajcopley will find out soon for us....