Resort Fee for Award Stays?

Old Jul 4, 16, 12:24 pm
  #46  
 
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Why would people have mixed results? It seems like most people do not get charged (without having to ask), while other people say they do get charged. And Hilton of course has no official policy on it.

Even at the same resort, there are conflicting reports.
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Old Jul 4, 16, 4:40 pm
  #47  
 
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Originally Posted by alchemista View Post
Why would people have mixed results? It seems like most people do not get charged (without having to ask), while other people say they do get charged. And Hilton of course has no official policy on it.

Even at the same resort, there are conflicting reports.
AFAIK the official policy is no resort fee on point stays.

The poster who claimed they were charged one when they made the reservation was likely confused by the way their confirmation read.
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Old Jul 5, 16, 7:40 am
  #48  
 
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AFAIK the official policy is no resort fee on point stays.
A pointer to the official policy would be useful.
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Old Jul 5, 16, 9:55 am
  #49  
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Seem to be 2 threads with almost the identical title

http://www.flyertalk.com/forum/hilto...ard-stays.html
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Old Jul 6, 16, 7:09 am
  #50  
 
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Originally Posted by IncredibleDeals View Post
Are you charged room tax on an award stay? NO because free is free and how will they figure the tax amount. If staying on an award stay, a resort fee should not be charged. If one is included, there should be no surprises. The guest must be informed prior to the stay so they can opt out of the reservation. Since the resort fee is part of the hotel fee, it should be waived on an award. Free is free!
To back up to this comment: A resort fee is a set price (say for example, $25 per night). It's not a tax or a percentage of your nightly stay. A resort fee gets you certain amenities (the value of those amenities and what you actually get is certainly debatable though). If you're not charged for them, they may not necessarily give them to you.

If a resort wanted to charge a resort fee on a comped night, it would easily be able to do so. Many Las Vegas hotels do this, especially for lower tiered guests. They provide them with free room nights, but still charge the resort fee.
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Old Jul 6, 16, 10:51 am
  #51  
 
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The resort fee must be disclosed at time of booking. I believe the FTC has made that clear although I don't have a citation at the moment. If a resort fee is not mentioned anywhere in the booking process it should not be charged and I would challenge it if it were. I would also keep copies of all relevant pages from the booking process in addition to the final reservation.

I have never been charged a resort fee on a Hilton award stay.
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Old Jul 6, 16, 10:54 am
  #52  
 
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Originally Posted by RaSiDa View Post
That's good to know. I am looking at specifically redeeming at the DoubleTree Golf Resort Palm Springs. I don't reckon there is a specific thread for this property or all properties individually? Haha

I'm wondering if calling them in advance would net anything, but I guess it's all about arguing that charge if it shows up on checkout...
Have you tried a dummy award booking online? As I mentioned in my prior post they should disclose any resort fee during the booking process.

Edited to add: I just looked at that hotel and tried a dummy booking. They do describe the resort fee in general on the initial page. However when you click on the Standard Room Reward link on the initial booking page they don't show a resort fee. When you click on one of the paid rate links on the other hand (e.g. AAA Rate) they do show the resort fee. This would indicate to me that an award stay does not incur a resort fee. If I wanted to verify it for peace of mind I'd make the award booking and then call the hotel to verify.

Last edited by Westcoaster; Jul 6, 16 at 11:03 am
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Old Jul 7, 16, 3:13 am
  #53  
 
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Originally Posted by RaSiDa View Post
That's good to know. I am looking at specifically redeeming at the DoubleTree Golf Resort Palm Springs. I don't reckon there is a specific thread for this property or all properties individually? Haha
FYI: One of the HHonors forum moderators (Kiwi Flyer) spent tons of time indexing all the FT threads about Hilton family hotels. The thread is at the top of the main forum page listed under LINKS for Hilton HHonors Hotels worldwide.

I checked the list for you. The DoubleTree Golf Resort Palm Springs (which is actually in Cathedral City, CA) does not have a dedicated thread on FT.
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Old Jul 7, 16, 9:02 am
  #54  
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Hi all,

Jumping in here...

Hilton HHonors members should not be charged a resort fee when booking a reward stay. If there are any questions about a specific property/stay, feel free to PM me the details.

Thank you!
Lauren
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Old Jul 7, 16, 2:23 pm
  #55  
 
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Originally Posted by HHonorsRepresentative View Post
Hi all,

Jumping in here...

Hilton HHonors members should not be charged a resort fee when booking a reward stay. If there are any questions about a specific property/stay, feel free to PM me the details.

Thank you!
Lauren
This would be a great perk to clearly outline online and other documents about HH.
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Old Jul 1, 17, 11:44 pm
  #56  
 
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Originally Posted by HonorsRepresentative View Post
Hi all,

Jumping in here...

Hilton HHonors members should not be charged a resort fee when booking a reward stay. If there are any questions about a specific property/stay, feel free to PM me the details.

Thank you!
Lauren

3 night stay coming up, half points, half money. Will I be charged the $35 / day resort fee?
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Old Jul 3, 17, 7:08 am
  #57  
 
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Originally Posted by ajcopley View Post
3 night stay coming up, half points, half money. Will I be charged the $35 / day resort fee?
I think you will be charged. If you try to use the slider, it shows resort fee from 5000 points used to anywhere except the far right using all points. The resort fee disappears when you use ALL points.
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Old Jul 3, 17, 9:27 am
  #58  
 
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Originally Posted by HonorsRepresentative View Post
Hilton HHonors members should not be charged a resort fee when booking a reward stay.
The Hilton Honors terms and conditions says, in part,
Hotel Reward Stays ("Reward Stays") are stays at hotels within the Hilton Portfolio with the use of full Points or Points combined with payment, where available, or a Reward Certificate. If any portion of Points is used for the Member's stay, the entire stay is considered a Reward Stay.
This seems to contradict the experience reported by Need:
If you try to use the slider, it shows resort fee from 5000 points used to anywhere except the far right using all points. The resort fee disappears when you use ALL points.
Lauren, thank you for any clarification you can provide (after you return from the Independence Day long weekend).
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Old Jul 3, 17, 9:36 am
  #59  
 
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Recent stay at Diplomat - during award booking online it showed resort fee mandatory but wasn't applied at checkout/folio and verified in conversation with reservation specialist at the property.
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Old Jul 3, 17, 5:05 pm
  #60  
 
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Originally Posted by serpens View Post
The Hilton Honors terms and conditions says, in part,


This seems to contradict the experience reported by Need:


Lauren, thank you for any clarification you can provide (after you return from the Independence Day long weekend).
Hehe good try. But if spending 5000 points could get rid of resort charge for the entire stay, everyone would do it! A week of $35 resort charge is like $245. That about 5 cents per point for those 5000 points.. and 10X the normal value for HH points. I guess ajcopley will find out soon for us....
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