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Originally Posted by frmnj
(Post 30966408)
Are the rooms big enough for a couple and two kids under 7? When booking online like most European properties the system is forcing you to book two rooms. Do you think we will have problems if we book a room for two adults and show up with the two young kids too?
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Originally Posted by frmnj
(Post 30966408)
Are the rooms big enough for a couple and two kids under 7? When booking online like most European properties the system is forcing you to book two rooms. Do you think we will have problems if we book a room for two adults and show up with the two young kids too?
Originally Posted by Adam1222
(Post 30966467)
The room I had was certainly not. I would not assume you can. I really have no idea where you'd put four people.
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Originally Posted by frmnj
(Post 30966408)
Are the rooms big enough for a couple and two kids under 7?
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First ever complaint - poor response
Exactly a month ago I completed a stay at the Canopy in Iceland. We got a terrible nights sleep due to something. I also felt I needed to comment on the breakfast which I found poor, especially the need to pay for a decent coffee. I made my feelings known at chckout and followed up with an email via the website. I copied my email into the ‘message the hotel’ facility on the iphone app. I then forgot about it. But today I got a response. The first line apologised for the delay but as so much time has passed there is nothing they can do. There would clearly have been nothing they could do about the stay at they replied 10 minutes after I sent it. Also, they asked me for lots of information that was in my email (like my name, email and phone number, and hh number) as they were unable to find my stay. Bad on my part I didn’t include the reservation numbers but surely this could be found with the other info. I also questioned whether 30 days to reply to an email was the norm. Thankfully I’ve never needed to complain befre but I don’t have muh confidence if I do have to in the future. I’m a gold about soon to hit diamond if that should make a difference. Is my experience typical of how compaints are dealt with? |
What exactly are you seeking? |
No, when using the app I normally get a quick reply. 8hrs at the very most! |
Does anyone have a map of the hotel? I'm curious to know all the different room types and sizes and where they're located. I'm wondering if a paid upgrade is worth it for a higher floor, etc.
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Originally Posted by dcht
(Post 31101475)
Does anyone have a map of the hotel? I'm curious to know all the different room types and sizes and where they're located. I'm wondering if a paid upgrade is worth it for a higher floor, etc.
https://cimg3.ibsrv.net/gimg/www.fly...f1b73f05fc.jpg I was happy with the room to which I was assigned. https://cimg3.ibsrv.net/gimg/www.fly...1d279bdf1e.jpg https://cimg2.ibsrv.net/gimg/www.fly...42efb910d3.jpg |
I second that it would probably not be worth paying for. As a Diamond last year, I was upgraded to a suite that would rival standard room sizes in the US. Only difference I noticed was that these rooms include a small balcony that you could step out on. Great hotel nonetheless!
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Originally Posted by Dsm2m2
(Post 31115634)
I second that it would probably not be worth paying for. As a Diamond last year, I was upgraded to a suite that would rival standard room sizes in the US. Only difference I noticed was that these rooms include a small balcony that you could step out on. Great hotel nonetheless!
https://cimg2.ibsrv.net/gimg/www.fly...aebf0245c6.jpg Directions to the Roof Terrace of the Canopy by Hilton Reykjavik City Centre hotel. https://cimg3.ibsrv.net/gimg/www.fly...4a77661d65.jpg View across the street, with the sea and the mountains in the background. https://cimg4.ibsrv.net/gimg/www.fly...5d461e5c16.jpg View of the courtyard. https://cimg5.ibsrv.net/gimg/www.fly...c8eb8a197b.jpg View of down the street. |
should i book this property or the konsulat if i'm using a weekend night? or points even? (same price, 80k)
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Just stayed one night on points (70k). Was upgraded to "loft" suite on 4th floor with balcony, skylights, very nice. Gold amenity was 2 Gull beers and a huge chocolate bar. |
Any recent Diamond reports?
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Originally Posted by dcht
(Post 31416656)
Any recent Diamond reports?
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Originally Posted by Maykita
(Post 31276901)
Just stayed one night on points (70k). Was upgraded to "loft" suite on 4th floor with balcony, skylights, very nice. Gold amenity was 2 Gull beers and a huge chocolate bar. Housekeeping was atrocious: No supervisor checking to make sure things done properly. Shower leaked. Staff were friendly. |
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