Eujeanie

We were also there during one of the program members events, and they were off to the side of the Botero Bar in a separate area, didn't bother us.

There are many reviews that say the Napua Club is not worth the money, some right here in this thread (the woman who brought all her grandkids and disliked everything).

However, for us peons, who book on points, it is a great property, and you can't beat the pools. I don't come to Hawaii to sit in my room (except on the lanai), and if I had to choose between a room and a pool, I'd vote for the best pool every time.

lucjos0224

Does anyone have contact information for the GM at the Grand Wailea? I am staying on points at the end of Feb and tried to call to negotiate an upgrade to a Napua room and the lady in reservations could not help me. However, I was able to accomplish this the last time I stayed there 5 years ago.

HawkeyeFlyer

Allan Federer

hailstorm

Here's what I wrote about my stay in 2014:

A couple weeks ago, I saw a post on Twitter promoting a post describing their most disappointing hotel stay ever. I sent a reply to this person saying something like "Sounds like my last stay at @GrandWailea"

A day later, I got a response from the GrandWailea Twitter account asking for my contact details. A couple days after that I got an email from the current Napua Tower and Club Manager, saying they had a record of my two night stay in 2014, and asked me to describe why I considered it so disappointing. I basically repeated the above post with a bit more emphasis on detailing the differences between my two stays. She asked if I had any plans to return to Maui, and when I said that I haven't, she offered two Be My Guest certificates to make up for the experience, which I received today.

I have never heard of a hotel reaching out and proactively making amends for a hotel issue that happened well over three years in the past. Needless to say I've since deleted my tweet, and if this person is any indication of what Grand Wailea has recently become, then I will be more than happy to pay to visit once more someday.

BlueZebra

We have been going to GW since about 2008. There have been many changes since 2014, including a significant upgrade in the Napua Tower in Fall 2015. Many of those things are discussed earlier in this thread, and on TripAdvisor.

To say this is the worst Hilton family member at the Club level is very questionable. The first question I would have is "what domestic Hilton has a full open bar during the "happy hour'? Yes, Embassy Suites do...but I don't know of many Hiltons that do. Foreign Hiltons, maybe. But domestic?

Jenn0625

I have a question in regards to upgrades. If I have diamond status and have a points only reservation booked for June in a standard room, can I call them and request a cash upgrade to the Napua Tower and have that confirmed now? Not sure how that works? Also if that is an option then if I am paying cash for an upgrade, does that no longer mean I am exempt from the resort fee that I would be getting for staying on a points only reservation if I were to stay with a standard room?

lucjos0224

chitownflyer

I have stayed here several times in the past. I think the best strategy is to book a room and try and get an upgrade. In my view, the hotel facilities are what should truly be experienced. Eat dinner at HumuHumu and enjoy a massage at Spa Grande. The hotel is so nice that one can stay a week without even leaving the hotel.

hailstorm

C'mon, man…

Hint: Look at any individual's Hilton mail address.

DealDetective

I think you will be pleased with your husband's decision. Having stayed as a couple at both properties last fall, in my opinion the Andaz is better for an anniversary. The Andaz is a smaller, more intimate property, and better suited to couples. We especially enjoyed the included water activities (Book as soon as you check in!) and the great staff at the beach. The pools at the Andaz are very tranquil, with lots of options for lounge chairs with shade. Take advantage of the complimentary photo session, at sunset if possible. I can't speak to the regular rooms at the Andaz, as we stayed in an ocean view suite, which was wonderful.

The best part of the WA for us was the Napua Club, with complimentary airport transfers, evening cocktails and appetizers, desserts and after-dinner drinks. We had the full buffet breakfast in the dining room in lieu of the Napua Club continental offering. While the WA buffet was good, accompanied by a beautiful ocean view, it was not nearly as excellent as the Andaz buffet. The Andaz also does a much better job managing the birds, which are such a nuisance at WA that they have umbrellas all over the covered areas of the open air restaurant. Save the WA for a vacation with the kids.

CalvaryMike

I've stayed a few times at GW as a Diamond and on points. I've booked a King Terrace View room and I've always been upgraded. This upcoming trip, the only room that was available was a 2 queen bed Terrace View room. Anyone experience being upgraded/changed from a 2 queen to king bed (whether or not, a change in room type)?
TIA.

Jenn0625

We have a 4 night points stay this summer in a King Terrance and bummed that we could not take advantage of the 5th night free because that extra night the only standard room available is a 2 Queen. Very frustrating! They keep saying since it's in June there is still plenty of time for people to change or cancel and a King Terrance will pop back into inventory for me to rebook for the 5th night, but I'm not holding my breath. Sucks to know I could be getting 5 nights for the amount of points I am already paying for the 4 nights, especially since there is a standard room available all 5 nights, just not the same room lol. Ah well.

Baze

I was there with my wife this last December. We had originally booked a 2 queen terrace view on points as our daughter was going to join us. I called to see if could change to a King as our daughter had to cancel. They said it would be a change to the reservation and the points would be much higher as the standard rate was no longer available. But they said I could try at check in. I looked at online checkin the day before and it offered a bunch of partial ocean view 2 queen rooms and 1 partial ocean view king room so I selected that. Suddenly it said I would be charged almost $5000. I immediately tweeted the hotel and explained. They immediately came back and said they would honor keeping the king and not being charged the money, only the original points I used. I was very happy. This is a totally YMMV situation based on hotel occupancy and feel we were very lucky. I don't know if my lifetime diamond had anything to do with it. But that is what happened to us. I would go back again.

ChinaShrek

I would have booked the 5 nights with 2 queens and then emailed them to request a bed change. They will probably upgrade you to a Garden View Room anyway. Few Honors members actually stay in those Terrace rooms!

Jenn0625

Having Having a 2 queen room over a king unfortunately wasn't the issue we were having, it was having 5 consecutive nights in one or the other that was the issue. While they did technically have 5 consecutive nights in a standard room available for us, 4 of those nights were for a king room and the 5th was a 2 queen, so they could not honor the "5th night free" since the last night we would technically be in a different room type, standard or not.