[ARCHIVE to 2015] Problems and Issues with Hilton Family Internet Web Sites
Feb 17, 2010, 6:40 pm
#1951
Join Date: Feb 2010
Location: Kuala Lumpur
Programs: HH Diamond, SPG Gold, MR Gold
Posts: 475
I'm agree with this topic since I'm 1st time booking under Hilton. Its not user friendly and their description too simple and newbie like me are likely need to email their representative to know more in details.
Feb 17, 2010, 7:10 pm
#1952
Join Date: Jan 2003
Location: Dallas, TX, USA
Posts: 651
I think the website is proof that you can train your customers.....I'm now immune to the repeated requests for my HH# and password. I just type it in and continue and don't even swear under my breath anymore.
Its obvious they aren't going to invest any $'s into getting it fixed. I'd really like them to get the international folios to post but I'm not holding my breath on that either.
They have accomplished a few things over the years - the ability to look for awards at a property on the calendar is nice. One nice thing was also the Customer service chat for diamond members but that seems to have died a while ago.
Its bad, so what, life's too short.
Its obvious they aren't going to invest any $'s into getting it fixed. I'd really like them to get the international folios to post but I'm not holding my breath on that either.
They have accomplished a few things over the years - the ability to look for awards at a property on the calendar is nice. One nice thing was also the Customer service chat for diamond members but that seems to have died a while ago.
Its bad, so what, life's too short.
Feb 17, 2010, 7:41 pm
#1953
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,187
I disagree, they either call your reservations people or go somewhere easier, IE SPG, Marriott etc. Overall I find this very penny wise and pound foolish.
Feb 17, 2010, 11:39 pm
#1954
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,685
very true....the travel desk at my firm hates using hilton.com & normally go with spg or igh due to the ease of using their website....
Feb 28, 2010, 8:38 am
#1955
Join Date: May 2000
Location: Knoxville TYS TN
Programs: Hilton (D)
Posts: 256
2/28 Website city search issues ?
Anyone else having problems getting Hilton.com to search hotels by city name ? Site says it doesn't recognize Boston, MA or Washington DC 
Feb 28, 2010, 9:26 am
#1956
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,822
Usually you just want to type Boston on the city line and then choose Massachusetts on the drop down state list. Sometimes it seems the website doesn't like listing the city and state on the city line. It is working fine for me.
Last edited by jerry a. laska; Feb 28, 2010 at 12:52 pm
Feb 28, 2010, 10:21 am
#1957
Join Date: Oct 2003
Location: TPA
Programs: DL Plat, AA Plat Pro 2MM, HH Diamond, WoH Globalist, Bonvoy Gold
Posts: 2,207
It's telling me that the "airport" and "address" features are not available. I figured it was the typical inferior performance of an inferior website.
Mar 23, 2010, 1:59 pm
#1958
Join Date: Nov 2003
Location: Scotland
Programs: BA silver
Posts: 1,850
website problems??
I can't access my account just now- it keeps on coming up as "null". Has anyone else had similar problems?
Mar 24, 2010, 4:39 am
#1959
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,685
i have used it a number of times in the last 24 hours....no problems for me....
Apr 8, 2010, 10:04 am
#1960
Join Date: Mar 2009
Programs: Diamond HH, Gold Marriott, UA "Plebe"
Posts: 90
Hilton site down AGAIN
Tried to book The Hilton in Milwaukee today. Played merry go round. It kept going back and forth with no end in sight!
Help
Help
Apr 8, 2010, 11:40 am
#1961
Join Date: Mar 2009
Programs: Diamond HH, Gold Marriott, UA "Plebe"
Posts: 90
Still Down. After 2 dozen attempts!!!!!!!!!
Apr 8, 2010, 12:07 pm
#1962
Join Date: Mar 2005
Location: Oklahoma
Programs: SPG Plat; IHG Spire Amb; Marriott Diamond; HHonors Gold; AA Exec Plat; United 1K
Posts: 176
Sorry your having problems, but its working perfectly fine for me currently.
Apr 11, 2010, 2:48 pm
#1963
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,685
could not sign in using my mobile device....have been trying all day....but its working fine when i used my laptop....
Apr 13, 2010, 7:57 am
#1964
Join Date: Oct 2005
Location: MCO
Posts: 167
Hilton.com - having difficulties logging in.
When I try to log into my HHonors account, I receive this: We're sorry we cannot access customer profiles at this time. We are temporarily experiencing technical difficulties. It's been like that all morning for me.
Are you seeing the same thing? I just want to make sure it is not a problem I am having alone.
Are you seeing the same thing? I just want to make sure it is not a problem I am having alone.
Apr 13, 2010, 7:58 am
#1965
Join Date: Sep 2001
Location: Philadelphia, PA, USA
Programs: UA 2P, AA LT Gold, Marriott LT Titanium
Posts: 3,159
same here