[ARCHIVE to 2015] Problems and Issues with Hilton Family Internet Web Sites
Aug 24, 2007, 12:08 pm
#1516
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,562
No problem here. Got in at hilton.com, hhonors.com, and hamptoninn.com
Aug 24, 2007, 12:42 pm
#1517
Join Date: Apr 2000
Location: Chicago Illinois
Programs: 1MM UA
Posts: 1,753
My long-term bookmark was http://www.hiltonhonors.com/ That seems
to be totally broken (permanently?)
I have now switched to hhonors.com. But as with others, my activity
is missing, and the solution seems to be http://www.hilton.co.uk/.
Aug 25, 2007, 10:36 pm
#1518
Join Date: May 2004
Programs: Various Programs of Interest & LT Collector.
Posts: 1,483
Hilton.com not working?
Typed in www.hilton.com
Here's what I'm getting:
The page you are attempting to view is temporarily unavailable...
We apologize for the difficulties you are experiencing with our website. Either our website is unavailable at this time, or the page you have requested no longer exists.
If you need to make a reservation, please contact our Central Reservations Centers at the numbers listed below, or try your request again using the following links:
Conrad Hotels
www.conradhotels.com
1-800-CONRADS
(+800-00-266-723)
Doubletree Hotels, Guest Suites & Resorts
www.doubletree.com
1-800-222-TREE
(1-800-222-8733)
Embassy Suites Hotels
www.embassysuites.com
1-800-EMBASSY
(1-800-362-2779)
Hampton Inn/ Hampton Inn & Suites
www.hamptoninn.com
1-800-HAMPTON
(1-800-426-7866)
Hilton
www.hilton.com
1-800-HILTONS
(1-800-445-8667)
Hilton Garden Inn
www.hiltongardeninn.com
1-877-STAY HGI
(1-877-782-9444)
Homewood Suites by Hilton
www.homewoodsuites.com
1-800-CALL HOME
(1-800-225-5466)
The Waldorf=Astoria Collection
www.waldorfastoriacollection.com
1-800-WALDORF
(1-888-925-3673)
Here's what I'm getting:
The page you are attempting to view is temporarily unavailable...
We apologize for the difficulties you are experiencing with our website. Either our website is unavailable at this time, or the page you have requested no longer exists.
If you need to make a reservation, please contact our Central Reservations Centers at the numbers listed below, or try your request again using the following links:
Conrad Hotels
www.conradhotels.com
1-800-CONRADS
(+800-00-266-723)
Doubletree Hotels, Guest Suites & Resorts
www.doubletree.com
1-800-222-TREE
(1-800-222-8733)
Embassy Suites Hotels
www.embassysuites.com
1-800-EMBASSY
(1-800-362-2779)
Hampton Inn/ Hampton Inn & Suites
www.hamptoninn.com
1-800-HAMPTON
(1-800-426-7866)
Hilton
www.hilton.com
1-800-HILTONS
(1-800-445-8667)
Hilton Garden Inn
www.hiltongardeninn.com
1-877-STAY HGI
(1-877-782-9444)
Homewood Suites by Hilton
www.homewoodsuites.com
1-800-CALL HOME
(1-800-225-5466)
The Waldorf=Astoria Collection
www.waldorfastoriacollection.com
1-800-WALDORF
(1-888-925-3673)
Aug 25, 2007, 10:38 pm
#1519
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,544
They often do website updating on the weekends. Try in the morning, or on Monday.
Aug 25, 2007, 10:39 pm
#1520
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,028
Agree. Pretty standard for weekend nights.
Aug 25, 2007, 10:43 pm
#1521
Join Date: May 2004
Programs: Various Programs of Interest & LT Collector.
Posts: 1,483
thanks
Aug 25, 2007, 11:11 pm
#1522
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
The site has been up and down all day. When I called to check on a reservation, the rep informed me that the Hilton and Hilton Garden Inns brand sites are completely down.
You can call youre respective elite line to book reservations at the other brands and that the sites should be back up at approximately 3 AM Eastern.
This thread should probably be merged into
http://flyertalk.com/forum/showthrea...m+down&page=27
You can call youre respective elite line to book reservations at the other brands and that the sites should be back up at approximately 3 AM Eastern.
This thread should probably be merged into
http://flyertalk.com/forum/showthrea...m+down&page=27
Aug 26, 2007, 2:46 am
#1523
Join Date: Dec 2004
Location: London
Posts: 6,265
Can't view the details of any reservations at the moment.
Aug 26, 2007, 6:50 am
#1524
Join Date: Aug 2001
Location: IN and NV
Posts: 1,006
hilton.com is available now.
Aug 26, 2007, 6:52 pm
#1525
In Memoriam
Join Date: Jul 2001
Posts: 35,555
I noticed last week that when you bring up your HHonors activiy, the activity from American Express (credit card points) doesn't show. It normally shows under 'ALL ACTIVITY' as well as 'NON-HOTEL ACTIVITY'. Now if you press 'non-hotel activity' you get your redemption history. Nowhere can you see your AMEX points.
I called yesterday and they seemed to be aware of the problem, but no ETA on a fix.
I called yesterday and they seemed to be aware of the problem, but no ETA on a fix.
Aug 28, 2007, 6:22 am
#1526
Join Date: Jun 2003
Location: Lewisville, TX USA
Programs: AA EXP 1MM; Hyatt Globalist; Bonvoy LT Ti; National EE; WDW Passholder
Posts: 838
My last 2 stays have not had the AMEX COBRAND BKG BNS. Both times, I've contacted customer service, and they've said that they've gone in and added the 500 point bonus, and it may take 2 days for the points to show up on the website. I still can't see these points on their site.
Guess I'm going to need to reconcile my points balance with my most recent statement and then calculate what my point balance SHOULD be.
Cheers,
LBBZman
P.S. I'm also having the previously-mentioned issue with Hilton HHonors American Express points not showing up on the HHonors website any more.
Guess I'm going to need to reconcile my points balance with my most recent statement and then calculate what my point balance SHOULD be.
Cheers,
LBBZman
P.S. I'm also having the previously-mentioned issue with Hilton HHonors American Express points not showing up on the HHonors website any more.
Aug 28, 2007, 6:43 am
#1527
Join Date: Jun 2003
Location: Lewisville, TX USA
Programs: AA EXP 1MM; Hyatt Globalist; Bonvoy LT Ti; National EE; WDW Passholder
Posts: 838
Here's another problem with their site that I'm experiencing.
I just received my post-stay e-mail (subject line: Thank you for your stay on August 24, 2007). In that e-mail there is a link to "contact us", which then takes you to the Hilton website to fill out a form with comments/questions. Following the link causes the form to prepopulate fields such as hotel, dates, confirmation number, etc. However, when going to submit the form, it says that a confirmation number needs to be entered. So, I tried to go back and clear out the prepopulated conf. number and manually enter. However, the confirmation number field is 1 digit too small. My confirmation number is 10 digits, and the form only allows 9.
Cheers,
LBBZman
I just received my post-stay e-mail (subject line: Thank you for your stay on August 24, 2007). In that e-mail there is a link to "contact us", which then takes you to the Hilton website to fill out a form with comments/questions. Following the link causes the form to prepopulate fields such as hotel, dates, confirmation number, etc. However, when going to submit the form, it says that a confirmation number needs to be entered. So, I tried to go back and clear out the prepopulated conf. number and manually enter. However, the confirmation number field is 1 digit too small. My confirmation number is 10 digits, and the form only allows 9.
Cheers,
LBBZman
Aug 28, 2007, 11:37 am
#1528
Join Date: Feb 1999
Location: Sacramento area, CA USA
Programs: UA Gold Million Miler, HH Gold, Marriott Gold
Posts: 2,858
As a former computer programmer who worked during the roaring 70's, I can tell you that programmers today are still on drugs. Once you accept that truth, you will understand the insane websites. You will also figure out why Hilton and United, to name two, expect customers to debug their programs. Even in the drug addled 70's, we did not expect that. 
Aug 30, 2007, 4:58 pm
#1529
Join Date: Feb 1999
Location: Sacramento area, CA USA
Programs: UA Gold Million Miler, HH Gold, Marriott Gold
Posts: 2,858
Hilton blank screen!
Hilton has its problems on line but this is the first time I have encountered a blank screen at www.hilton.com Amazing. Can't be my computer as all other sites work, including this one. Just weird.
Aug 30, 2007, 5:25 pm
#1530
Join Date: Jul 2006
Location: ATL
Programs: DL - PM (Sky Priority);HH - Gold; Marriott - Silver; National - Executive; DL Reserve AMEX
Posts: 5,234
Hilton has its problems on line but this is the first time I have encountered a blank screen at www.hilton.com Amazing. Can't be my computer as all other sites work, including this one. Just weird.