[ARCHIVE to 2015] Problems and Issues with Hilton Family Internet Web Sites
Dec 22, 2003, 3:07 pm
#766
Join Date: May 2000
Location: San Francisco, CA, USA
Posts: 1,960
Yes, it's working now here. Funny....
Jan 10, 2004, 6:24 pm
#767
Join Date: May 1999
Posts: 1,627
Stupid web page design to report missing stays.
The Hilton HHonors web site page for reporting a missing stay appears to have been redesigned, but not thought out very well.
1. You must select the specific hotel from a drop down list in a required field, but the list is incomplete!
2. There is no place to add a comment such as "the stay posted but certain bonus points are missing".
1. You must select the specific hotel from a drop down list in a required field, but the list is incomplete!
2. There is no place to add a comment such as "the stay posted but certain bonus points are missing".
Jan 11, 2004, 6:46 am
#768
Join Date: Jan 2002
Location: RST
Programs: Delta Diamond; Hilton Diamond; Accor Gold
Posts: 4,839
I like the page now except for the lack of comment space which removes any utility for the page. I often could explain things better in that space with great results. Now I call the desk.
Jan 11, 2004, 7:31 am
#769
Join Date: May 2003
Location: Eurozone
Programs: LH SEN, HH Gold
Posts: 3,002
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by starflyer:
There is no place to add a comment such as "the stay posted but certain bonus points are missing".</font>
There is no place to add a comment such as "the stay posted but certain bonus points are missing".</font>
--Grog--
Feb 3, 2004, 5:41 pm
#770
Join Date: Jan 2004
Location: Scottsdale, AZ
Programs: AA EXP, SPG Plat
Posts: 1,472
"Finding" Existing Reservations on Hilton.Com
Hello, I am forced to book my travel through my corporate travel site, and no matter what I seem to do they never put in my HH Gold number.
I always present it at check in to make sure it gets in there, but every once in a while I'd like to get an upgrade or at least have Hilton honor my non-smoking requests.
Hilton.com has an option where you can look up an existing reservation and add it to your portfolio, however I get an error about 90% of the time saying I would need to call customer service, etc.
Of course I could always call each hotel ahead of time, but that is a hassle, and with the thousands of new HH Gold members (due to promo) Gold doesn't mean that much anymore anyway.
Does this happen for anyone else? If so, how have you handled the problem?
I always present it at check in to make sure it gets in there, but every once in a while I'd like to get an upgrade or at least have Hilton honor my non-smoking requests.
Hilton.com has an option where you can look up an existing reservation and add it to your portfolio, however I get an error about 90% of the time saying I would need to call customer service, etc.
Of course I could always call each hotel ahead of time, but that is a hassle, and with the thousands of new HH Gold members (due to promo) Gold doesn't mean that much anymore anyway.
Does this happen for anyone else? If so, how have you handled the problem?
Feb 4, 2004, 4:21 am
#771
Join Date: Aug 2003
Location: columbus oh usa
Programs: Delta Plat, HHonors Diamond, PC Platinum, Hertz PC
Posts: 146
Hilton Rewards Online
I used to be able to go to Hilton.com, click on Reservations, and then HHonors Rewards and search for reward reservations. Now when I click on HHonors Rewards, it just takes me to my account.
Has this changed for anyone else?
Has this changed for anyone else?
Feb 4, 2004, 5:57 am
#772
Join Date: Jan 2004
Location: Sol III
Programs: FPC Plat, SPG Gold, HH Diamond, PC Plt Amb
Posts: 1,329
try beta.hilton.com
Mar 22, 2004, 10:55 pm
#773
Join Date: May 2000
Location: San Francisco, CA, USA
Posts: 1,960
Hhonors Online Award Booking Down
I've used this link before, and it worked. Tonite, it doesn't let you in. Anyone have another link to the reward booking engine?
https://secure-beta.hilton.com/en/hh...rd_login.jhtml
https://secure-beta.hilton.com/en/hh...rd_login.jhtml
Mar 22, 2004, 11:02 pm
#774
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,215
The link works for me.
Try: beta.hilton.com
Try: beta.hilton.com
Mar 22, 2004, 11:21 pm
#775
Join Date: May 2000
Location: San Francisco, CA, USA
Posts: 1,960
Beta.hilton.com works *to let you in*. But try to book a reward; no link! Or do you see something I don't?
I'm looking for availability for two trips, and can't seem to get either this "beta" link to work, or the other one (posted above), which, although it shows the "Hhonors Reservation" link, doesn't deliver; you always get linked right back to the $$$$ rates, no matter what hotel you select.
I'm looking for availability for two trips, and can't seem to get either this "beta" link to work, or the other one (posted above), which, although it shows the "Hhonors Reservation" link, doesn't deliver; you always get linked right back to the $$$$ rates, no matter what hotel you select.
Mar 22, 2004, 11:33 pm
#776
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,215
You're right about that; looks like the checkbox for Honors Reward is no longer there! So that's why it just shows revenue room rates.
Mar 23, 2004, 6:34 am
#777
Suspended
Join Date: Oct 2003
Location: AA EXP
Posts: 1,109
There is another problem going on. "Hilton Queen" rooms at HILTON NARITA aren't showing up. Only "Hilton Queen Plus" and higher for every date. Now, I know the world didn't book all their regular Queen rooms for the next 365 and 1/4.
Apr 2, 2004, 6:49 pm
#778
FlyerTalk Evangelist
Join Date: May 1998
Location: Texas, U.S.A.
Posts: 19,523
HHonors Web Site Down?
Either directly or via Hilton.com...I can't seem to get into the HHonors website. Just get a "Page Can't Be Displayed" thing.
Anyone else having this problem?
I can bring up Hilton.com just fine. But not HHonors.
Anyone else having this problem?
I can bring up Hilton.com just fine. But not HHonors.
Apr 2, 2004, 7:04 pm
#779
Join Date: Apr 2002
Location: Pennsylvania
Programs: HHonors Silver
Posts: 4,030
OK from here as of right now...
Apr 2, 2004, 7:16 pm
#780
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
It's working perfectly well from this end...